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In our Registered Customer Info report, we got to view the data on all registered customers into subcategories. The next report in the list for our Working with People Stats course is the Visitors Online report will show us a bit of data based on visitors and customers that are currently on the site browsing the store. You do need to have a data mining module configured properly before the report will work.

Prerequisite: Configuring the Data Mining Module

  1. Before you can view the report, you must ensure that the data mining module is configured correctly. Be sure to go to the Modules tab in the upper tool bar menu and select modules from the submenu.
  2. Next, locate the module named Data Mining for Statistics and click on the Configure link.
  3. You are now on the module configuration screen. Find the top setting labeled Save Page Views For Each Customer and select the radio button with the green checkmark. This turns on the page views to allow the Visitors Online report to function correctly.

Below are the instructions for accessing the report and the explanation of the data you see there.

Accessing the Visitors Online stats report in PrestaShop 1.5

  1. Log into your PrestaShop 1.5 admin dashboard.
  2. Using the top menu bar, hover over the Stats tab and click on the Stats option.
  3. This will bring you to the Stats page. On the left hand sidebar are the many stats reports. Click on the Visitors Online link.
  4. The Visitors Online report is designed to display all visitors and customers that are currently on the site. It is broken down into two sections, Customers and Visitors. Customers are registered users and visitors are either unregistered or customers that are not logged in. They each have their own set of data.
    Customers Online
    ID The customer's unique ID
    Name The customer's name
    Current Page Page they are currently viewing
    View Click this icon to open up the customer's record
    Visitors Online
    Guest Guest number
    IP The visitor's IP address
    Since The time they arrived on the site
    Current Page
    The page they are currently viewing
    Where the visitor came from


That covers the Visitors Online report, be sure to continue on to the next report on the list, the Software report.

You are viewing Section 5: Viewing the Visitors Online stats report in PrestaShop 1.5
Section 4: Viewing the Registered Customer Info stats report in PrestaShop 1.5
Section 6: Viewing the Software stats report in PrestaShop 1.5
n/a Points
2014-03-08 4:02 am

I've followed your steps... But still it is showing there are no visitors online.... Any help?

11,186 Points
2014-03-10 10:15 am
To show your online visitors, they must be actively navigating your site. Be sure that when you check these resorts, that you actively have individuals navigating various locations.
n/a Points
2015-06-10 4:46 pm

From a while, in Visitors Online appear only IP, my site IP, instead of client IP. How to debug this problem?

From where collect prestashop the IP?

28,466 Points
2015-06-11 4:24 am
Hello Martin,

Sorry for the problem that you're having. We're not sure how/where you're trying to get this information, but you may consider this solution provided in the PrestaShop forums. I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.
n/a Points
2015-09-20 1:29 pm

I'm using prestashop , online visitor same ip showing multiple times

can any one help me?

31,840 Points
2015-09-21 2:39 pm
Hello Ramesh,

What is it you are trying to accomplish?

Kindest Regards,
Scott M

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