Scott Mitchell

How to determine your MySQL or MariaDB version number

by Scott Mitchell

When working with phpMyAdmin and PHP, you will often use a programming language called SQL, which is the way your program will talk to your database. This language talks through a system called MySQL or MariaDB to update, create, and delete information from the program’s databases. At times, you may end up troubleshooting various errors Read More >

How to Verify Your Account for Support

by Scott Mitchell

What is Verification? When you need assistance with your account and reach out to our Live Support team, you may be asked to provide verification of your account. Verification is a method we use to confirm that the person contacting us is authorized to have changes made to the account. This often is the account Read More >

MariaDB: Adding and Removing Indexes

by Scott Mitchell

Database tables often need altering during their life cycle. As your needs change, the data you store will often need to change to reflect these needs. Perhaps you recently added a column to your database, or you find out that certain columns are getting searched. In this article, we will explore how to add and Read More >

Setting the Max Emails Per Hour Setting in WHM

by Scott Mitchell

Our Shared Hosting accounts have a maximum hourly email limit of 250. This means that no account can send out more than 250 emails per hour. This limit is removed for VPS and Dedicated Hosting, however. This means that domains on those accounts can send out an unlimited amount of emails per hour. While this Read More >

Setting up Google Workspace MX Records in cPanel

by Scott Mitchell

One of our newest features for our Shared Hosting accounts allows you to connect your site to Google Workspace with a one-click wizard. Many customers use Google Apps for their business and would like to have that set up for their site. While simple, it can be tedious. We understand that, so we added the Read More >

Setting Domain MX Records to Remote Settings in cPanel

by Scott Mitchell

MX records (short for mail exchanger records) are DNS (Domain Name System) resources that specify a server that will be handling your email for your domain. When working with the default settings, you will likely never need to adjust your MX records settings on your server. Some people have an external DNS manager that has Read More >

How to Disable Modules in Magento 2.x

by Scott Mitchell

Magento has many different modules included by default. These modules extend and enhance the functionality of your Magento site. Should you decide that you do not want to have the functionality of one or more modules, you can disable it from within your admin dashboard. The instructions below will guide you on how to disable Read More >

West Coast Data Center Connectivity Issue

by Scott Mitchell

Status: Partially resolved. Who is impacted? All accounts located on the West Coast Data Center Estimated time until resolution: We currently do not have an estimated time to resolution. 2017.05.08 7:44am EDT We are still having intermittentpacket loss with with connectivitiy to the West Coast Data Center. 2017.05.08 We are having intermittentpacket loss with with Read More >

How to Report an Email as Not Spam in SpamExperts

by Scott Mitchell

If you have emails that get blocked by SpamExperts that are not actual spam, you can report it so that the algorithm gets more efficient and have them removed. In this article, we will demonstrate how to report spam email as false positives in your SpamExperts dashboard. Using the Report Not Spam Tool Log into Read More >

How to Report a Spam Email in SpamExperts

by Scott Mitchell

If you receive spam emails that successfully passed the SpamExperts monitoring tool, you can report it so the SpamExperts algorithm gets smarter for the future. In this article, we will demonstrate how to report emails as spam in your SpamExpert dashboard. NOTE: Before you can report an email as spam, you will need to save Read More >

How to use the Spam Experts Spam Quarantine Tool

by Scott Mitchell

When using Spam Experts as your spam filtering tool, any spam not specifically rejected by other rules will be sent to a quarantine section. You will be able to visit the quarantine list and decide how to deal with each individual email. Here we show you how to check the quarantine list and perform the Read More >

How to Whitelist or Blacklist in SpamExperts

by Scott Mitchell

One of the most common tasks in a spam prevention program is whitelisting and blacklisting email addresses or domains. This helps you tailor spam monitoring programs such as SpamExperts to allow or deny specific domains or email addresses. We will go over how to whitelist or blacklist senders and recipients in your SpamExperts control panel. Read More >

How to Add Purchasable TLDs in WHMCS

by Scott Mitchell

You have the ability to resell domain names within your WHMCS software. You need to connect your WHMCS to the registrar for which you are a reseller. Then you can assign the different Top Level Domains (TLD) extensions you wish to sell. Be sure to only add extensions that your domain registrar sells. For example, Read More >

How to Add a General Email Signature in WHMCS

by Scott Mitchell

Within WHMCS you will set up emails to be sent out automatically to your clients. These emails will go out to confirm the actions of the client, such as when they first sign up, place an order, etc. There are email templates that you can customize for different scenarios. This article demonstrates how to create Read More >

How to Change the Front End Logo

by Scott Mitchell

After installing WHMCS onto your site, you may want to change the client side logo to your own. This way you can continue your branding in this area. This article shows you how to replace the default WHMCS logo with your own. How to Change Your Front End Logo in WHMCS Log into cPanel. Click Read More >

How to Refill your IMH Store Account Balance

by Scott Mitchell

When working with your eNom reseller account, you will need to keep a balance in your account for domain purchases. In this guide, we discuss how to add funds to your IMH Store accounts. How to Purchase More Credits in IMHStore Log into the IMH Store. Click on the refill link next to your Current Read More >

Advanced Product Support for your Dedicated Server or VPS-3000

by Scott Mitchell

InMotion Hosting has a support team specifically available to the Dedicated Server and VPS managed hosting platforms. If you have one of our Dedicated Server plans or a VPS-3000, you automatically qualify! Note that cPanel pricing changes in 2019 will affect Managed Dedicated Server Management How do I contact the team? If you have a Read More >

Planned Server Maintenance for 7/12/2016

by Scott Mitchell

On 7/12/2016, we will be converting the following shared servers from Courier IMAP to DoveCot: res195 ecbiz200 biz199 ecbiz198 biz197 biz190 ecbiz187 This change is required since Courier is no longer supported by cPanel. The conversion process may result in POP/IMAP being down for a few minutes on your server, and during this process you Read More >

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