Premier Support™: Your Extended Technical Team

99.99% Uptime SLA

Your site stays online. If we fall below 99.99% uptime, you receive account credits. Our Smart Routing technology and redundant network design mean your visitors reach your site every time.

90-Day Money-Back Guarantee

Test our infrastructure risk-free for up to three full months. Not satisfied? We’ll refund your hosting investment. It’s the longest guarantee in the industry because we’re confident you’ll stay.

Free Website Migrations

Our Professional Solutions team handles the entire migration process. Zero downtime. No technical headaches. Your sites move to our infrastructure while you focus on running your business.

Enterprise Security Suite

Free SSL certificates, Corero DDoS protection, malware detection, web application firewalls, and 24/7 security monitoring come standard. Your data and your customers’ information stay protected.

UltraStack Performance Configuration

Our proprietary server stack delivers faster page loads, better resource efficiency, and improved stability. NVMe SSD storage, optimized PHP configurations, and advanced caching come standard.

Multiple Data Center Locations

Choose between our US East Coast (Virginia), US West Coast (California), and European (Amsterdam) data centers. Each facility features redundant power, climate control, and concurrent Tier 1 ISP connections.

Smart Routing Technology

Our network infrastructure automatically routes traffic through optimal paths, preventing congestion and minimizing latency. If one route experiences issues, traffic automatically shifts to alternative paths.

Corero DDoS Protection

Real-time automatic DDoS attack detection and mitigation protect your server from being overwhelmed by malicious traffic. This protection runs 24/7 without requiring configuration.

Malware Detection & Prevention

Regular malware scanning identifies threats before they impact your site. Our security team monitors for suspicious activity and alerts you to potential vulnerabilities.

Web Application Firewall

Filter malicious traffic before it reaches your applications. Our WAF blocks common attack patterns and protects against SQL injection, cross-site scripting, and other vulnerabilities.

Two-Factor Authentication

Protect your hosting account with an additional security layer. 2FA prevents unauthorized access even if passwords are compromised.

Automated Backup Options

While manual backups are always available, our Backup Manager add-on provides automated offsite backups with retention periods suited to your needs. Restore your site quickly if issues arise.

Disaster Recovery Assistance

If something goes wrong, our support team assists with data restoration, site recovery, and getting your operations back online quickly.

Standard Support

Included with Every Plan

• 24/7/365 technical support
• Phone, live chat, and ticket support
• Platform and infrastructure assistance
• Basic application-level guidance
• Server health monitoring
• Security incident response
• Access to an extensive knowledge base

Best for: Small businesses, personal projects, and standard hosting projects requiring reliable technical support.

Premier Care

Available for Managed VPS and Dedicated Servers

Everything in our Standard Support, plus:

• Launch Assist onboarding (2-4 hours)
• Server setup and optimization
• Website migration assistance
• Custom software installation
• Advanced troubleshooting
• Performance optimization consulting
• Security configuration guidance
• Database optimization

Best for: Growing businesses that need expert assistance with server management, migrations, and optimization.

InMotion Solutions

Add-on Available for Purchase

Everything in Launch Assist, plus:

• Ongoing server administration
• Regular performance audits
• Plugin/theme compatibility troubleshooting
• Custom stack configurations
• Priority support queue
• Dedicated technical liaison
• Proactive maintenance
• Extended Launch Assist hours

Pricing: Custom quotes based on your specific requirements and infrastructure complexity.

Best for: Businesses that want a fully managed experience where experts handle all technical operations.

For eCommerce Operations

Your online store never sleeps, and neither do we. When checkout issues arise at 2 AM on Black Friday, you need experts who understand WooCommerce optimization, payment gateway troubleshooting, and high-traffic scaling.

What We Handle:

• Site and server troubleshooting
• Payment gateway configuration
• SSL certificate management
• High-traffic optimization
• Database query optimization
• Inventory system installation

For Agencies & Developers

Managing multiple client sites requires infrastructure partners who understand your workflow. Our support team assists with client onboarding, troubleshoots development environments, and helps implement best practices across your hosting portfolio.

What We Handle:

• Multi-site installation assistance
• Staging environment setup
• Client migration projects
• WHM/cPanel administration
• Custom development stack setup for APS-qualified customers

For Enterprise Applications

Mission-critical applications require enterprise-grade support. Our Advanced Product Support (APS) team provides the expertise needed to maintain complex hosting environments, troubleshoot advanced server issues, and optimize application performance. Dedicated Server and VPS Premier Care customers with APS access are empowered to direct our team on specific custom requests.

What We Handle:

• Custom application deployment
• Load balancing configuration
• Database replication setup
• Security compliance assistance
• Advanced server monitoring
• Disaster recovery planning

We’ve Built This for 25 Years

With over 170,000 customers and two decades of hosting experience, we’ve seen every hosting scenario imaginable. That institutional knowledge means faster problem identification, proven solutions, and fewer repeated issues.

Our Team Is Our Differentiator

We invest heavily in training, tools, and processes that enable our support team to solve complex problems. Our staff stays current with the latest technologies, security practices, and performance optimization techniques.

No Hidden Escalations

You don’t get passed between departments. Technical issues go to technical experts. Billing questions get answered by people who understand billing. Every team member can access your complete account context.

Proactive, Not Reactive

Our monitoring systems track server health, resource usage, and application performance. When patterns indicate potential issues, we investigate before problems impact your site. Prevention beats restoration.