How to Report an Email as Not Spam in SpamExperts

If you have emails that get blocked by SpamExperts that are not actual spam, you can report it so that the algorithm gets more efficient and have them removed. In this article, we will demonstrate how to report spam email as false positives in your SpamExperts dashboard.

Using the Report Not Spam Tool

  1. Log into your SpamExperts account dashboard.
  2. 01 click spam quarantine

    Click on the Spam Quarantine Spam icon.

  3. 02 click subject

    Click on the link in the Subject field for the email that is not spam.

  4. 03 click download

    Click on the Report Spam icon.

  5. 04 save file

    Click on the Download as .eml button.

  6. 05 click dashboard

    Select the Save File radio button and click OK to save it to your local machine.

  7. 06 click report not spam

    Click on the Dashboard in the left hand menu.

  8. 07 click browse

    Click on the Browse button.

  9. 08 click file and save

    Select the file from your local machine and click Save.

  10. 09 click upload

    Click Upload.

10 success

After the file is uploaded you should get a green confirmation message saying it was successfully sent.

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