Submitting a Ticket Request

When it comes to getting support from us at InMotion Hosting, submitting a support ticket is one of the best ways to request assistance. To help with this task, it can be helpful to realize the way that our ticketing system works. In this article we’ll go over the types of support requests, the differences Read More >

How To Get Support

When facing an issue with your InMotion Hosting account, whether it is a billing or website problem we have a team that can help. Reaching out to the right department ensures that your questions are handled by the team that is optimized to serve you. Before contacting InMotion it is beneficial to make sure you Read More >

How to Verify Your Account for Support

What is Verification? When you need assistance with your account and reach out to our Live Support team, you may be asked to provide verification of your account. Verification is a method we use to confirm that the person contacting us is authorized to have changes made to the account. This often is the account Read More >

How to Purchase an Additional Hosting Plan

In this tutorial, we will show you how to purchase an additional hosting plan from your AMP. This new hosting account will be separate from your existing plans. If you are just looking to upgrade/downgrade your existing account, see our guide here. Purchasing an Additional Hosting Plan in AMP Login to AMP. In the main Read More >

Migrate and Transfer SSLs

If you want to transfer SSL certificates from an old host, then you will need to generate a new CSR first. Just fill in the Simple CSR form that is available in the Account Management Panel (AMP). Your SSL certificate should still be using the URL that you used with your old host. Before you Read More >

How to Update the WHOIS Data for your Domain

In this guide, we will show you how to update the WHOIS data for your domain in the Account Management Panel (AMP). When a domain is registered, it is required by ICANN to have accurate contact information listed in the WHOIS record. This allows the public to view the information regarding the owner of a Read More >

How to Update your Billing and Contact Information in AMP

It’s essential to keep your billing and contact information up-to-date so your website will stay online. Most accounts will renew automatically before allowing them to expire. But, if your payment information is not correct we would not be able to renew any services that you have subscribed to. When there are any billing issues, the Read More >

How to Change your Hosting Plan in AMP

In this tutorial, we will show you how to upgrade or downgrade your Hosting Plan in your Account Management Panel (AMP). If you’ve outgrown or underutilized your current hosting plan, you can easily sign-in and take advantage of the AMP to upgrade or downgrade your plan to match your current hosting needs. We will also Read More >

How to Purchase Additional IP Addresses

When you sign up for a shared hosting account, the account will use the same “Main” IP address as the other sites on the server. Reseller Hosting, Dedicated, and VPS servers have a single “Main” IP address set up on the server as well. In this article, we are discussing how to obtain additional IP Read More >

Root Access and How to Obtain It

Gaining root access to your server can be a bigger deal than you may think. It does give you ultimate access to everything regarding your server, in both WHM and via SSH as well. Please keep in mind that you may not need root access to perform your everyday activities. This article requires you to Read More >

Engrampa Archive Manager for Linux

In this article we’ll cover Engrampa, the default archive manager for many Linux desktop distributions using the MATE desktop environment (DE). This fork of File Roller archive manager covers many file types including .zip, .7z, .rar, .tar, and Brotli (.tar.br). Create an Archive Extract Files Do you prefer Debian-based server management? Get your own Cloud Read More >

How to Use Your Microsoft Advertising Credits Special Offer

InMotion Hosting has partnered with Microsoft Advertising to help connect our customers with millions of searchers not using Google. The Microsoft Search Network can deliver your pay-per-click ads on Bing, MSN, Yahoo, and AOL sites worldwide. Through this special offer, you can get $100 in search advertising when you spend $25 in Microsoft Advertising. In Read More >

AMP Security Features

The security of your hosting account begins in your Account Management Panel (AMP). And the great thing is, you can give yourself a complete security check-up by just following these steps: Update your username and password regularly Enable two-factor authentication Use account verification for support contacts Reset your root password (advanced) How to Update Username Read More >

AMP Security – How to Enable Two Factor Authentication

Your Account Management Panel (AMP) has just got a security upgrade. You can now add an extra layer of security via Two Factor Authentication, or 2FA. In this article, we’ll explain: With all this information available to you, you’ll see why enabling Two Factor Auth will make your security life easier all around. Increase Security Read More >

Zombieload and Microarchitecture Data Sampling (MDS)

Issue: Zombieload and microarchitecture data sampling (MDS) Status: InMotion Hosting is aware of the reports. No services are reportedly affected. Who is impacted? All computers and devices with Intel CPU’s are theoretically vulnerable. Estimated time until resolution: Patches from Intel and related vendors will be applied as soon as they become available. What are Zombieload Read More >

Installing your Jetpack License with the Account Management Panel

We will show you how to apply the Jetpack license using the Account Management Panel (AMP). Follow the directions below to add the Jetpack license that matches your WordPress hosting solution from InMotion Hosting. How to Select and Enable a Jetpack license in the Account Management Panel (AMP) Login to your Account Management Panel (AMP) Read More >

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