Within your AMP (Account Management Panel) you are able to completely manage your account. This article will demonstrate how to renew your current plan from within the AMP dashboard. You can use a credit card or PayPal to complete the transaction. This works for all plan types (Shared hosting, VPS, and Dedicated Servers.)
Renewing your account
You can make a payment, or renew your current plan in AMP, at any time. All bill items auto-renew by default for accounts with an active credit card, and you are notified (by email) 30 days before the renewal date.
Changing your subscription length
You also have the option to change the subscription length as well (for example 1 year vs. 2 years). You can find information about that on this page.
Please note: If your account has been suspended, certain features within AMP will be disabled. Please contact us for further assistance.
Renewing / Paying with a Credit Card
- Log into AMP.
- In the main menu click the Billing link.
- You will see a list of all your bill items, click the green symbol in the Renew Now section.
- You will then be on the “Confirm Products to Renew” page, and will see a list products to be renewed. Click the “X” next to an item if you want to remove it, then click the Process Renewals button.
- You will then be on the billing page. Review your billing information for the renewal, you can also enter a new credit card on this screen to change the payment method. Once you have confirmed the information click Submit. A confirmation page will display to confirm your successful renewal.
Renewing / Paying with PayPal
- Log into AMP.
- Click the Billing link on the top menu.
- Next to the product you want to pay for, click the Renew Now link.
- On the next page click the Proceed to Checkout button.
- Click the drop-down menu next to Payment Method and choose PayPal.
- Scroll down and click the Paypal button.
- You will then see a pop-up window, log into your PayPal account to complete the payment.
Renewing / Paying with a Check
Only physical US checks can be accepted at this time.
- Confirm the total renewal cost for any bill Item(s).
- Add the hosting account’s primary domain or cPanel username in the memo section of the check. This ensures we can locate the correct account.
- Mail the check to the following physical address:
InMotion Hosting
555 S. Independence Blvd
Virginia Beach, VA 23452
Once the check is received and successfully applied, a confirmation receipt will be sent to the account’s primary email address.
Physical checks may take up to 14 days to arrive and be processed. Plan accordingly to avoid any disruption in service.
This article could use some clarification so that customers know that auto-renewals with Paypal aren’t currently possible. It appears that manual renewals with Paypal are the only option.
Thanks for bringing this to my attention, Tristan. I’ve updated the material towards the beginning to indicate that an active credit card is currently required for renewal.
Hi,
I can’t renew my plan because the error appears
Sorry for the issues with renewing your account. Please contact our Customer service department for assistance in resolving payment problems.
Hello,
How can I cancel my suscription? I dont want to renew my suscription again and I can’t find a clear and easy option to do it.
Thanks in advance.
Arturo
You must contact Live Support so they can set your account to expire. All accounts are set to auto-renew by default so websites/domain names don’t go down. This is covered in our article How can I cancel my hosting account?
Thank you,
John-Paul
Is there a way to turn off auto renewal of hosting?
Yes, simply submit a ticket request to cancel auto-renewal. Our billing team will then make the change for you.
Thank you,
John-Paul
Hi,
My Customer would prefer to pay 10 years for hosting, It has option to do that ?
Best regards
Phetsamone
Hello Phetsamone,
Thanks for the question. InMotion currently provides up to 3 year subscriptions that can be paid in advance . You can select that option in the Account Management Panel (AMP) and get the discount included. The plan automatically renews.
I hope this helps to answer your question, please let us know if you require any further assistance.
Regards,
Arnel C.
I am trying to renew for a period smaller than a year, for a month or 3 months. We are shutting down the operation. Is this possible? thank you
Hello Ricardo,
Our Pro plan is the only shared plan that can be renewed for less than a year. It has a single month or 6-month option. Check out the link here and click on the “Order Now” button to see the plans. You are not obligated to purchase by clicking that button, it just shows you the options.
Kindest Regards,
Scott M
Hello;
I want to know how to stop a domain because I don’t want it anymore?
Cordially
Hello Tarik,
Typically, domains are registered a year or more. So, if you don’t want it, then you can have the registration expire before its next renewal. If you have registered the domains though us, then you can contact the customer service department for further assistance. They can also help to immediately delete an unwanted domain through our domain registrar. You can also contact our live technical support team for help with that issue. Our support team is available 24 hours a day / 7 days a week – via email/chat/phone. If you registered the domain through another service, then you will need to contact them for assistance.
If you have any further questions or comments, please let us know.
Regards,
Arnel C.
I am trying to renewe my subsricptiion of $38.97 but i get an “insufficient funds”. Since my site has been suspended and I need it to be back online what amount would i need on my card for this payment to go ahead?
Thanks
Hello cyrus,
Thank you for contacting us. Since this is just our public forums, we cannot provide account specific information here.
Please contact our Billing team, so they can assist you with renewing your account.
Thank you,
John-Paul
I would like to make payments prior to my hosting renewal date so that the total amount is not all due at once. Does your system allow for that? Pls advise. Thanks!
Hello Cal,
Thank you for contacting us. I recommend contacting our Billing department, so they can help you make a partial payment.
Thank you,
John-Paul
i can’t apy my service the system says : cardholder transaction not permitted !!! i ‘m the same person that own the credi card . i ve 2 card registered one for the UK payment and my address is in UK and another one for a card with an italian address
Hello Karl,
Our system only repeats the codes it is given. If the card will not go through you will want to check with your bank to see why.
Kindest Regards,
Scott M
Is it possible to renew and use a coupon code for a percent off of the yearly price of your hosting service?
Hello Tash,
That is a question you will want to check with our Customer Service team on as they know how the different codes and coupons work.
Kindest Regards,
Scott M
Dear Sir,
If the domain & hosting account payment is overdue for 3 weeks due to credit card payment problem, how can I restore the web and all web data & domain name kept ?
Hello Terry,
Sorry to hear about these problems.This type of issue must be handled on a case-by-case basis, due to your individual circumstance.
Please contact Live Support, so they can review your specific account and help you personally.
Thank you,
John-Paul
Hello Tom,
Thank you for contacting us. Since all accounts auto-renew by default, bill items will not expire unless you request it to be set that way. This is to avoid a lapse in billing, resulting in your website going down.
If something is set to expire, it will occur on the Renewal Date.
Thank you,
John-Paul
I would like to follow my domain account, I already payed my renewal bill but I can’t use my domain, , I can’t do any business transaction to my account, please help
Hello Marlon,
Thank you for contacting us today. You can regain access to your account, by logging into AMP (Account Management Panel).
If you do not know your AMP password, you can reset it through email.
I also sent an AMP login email to the address associated wit your account.
If you are still having trouble, please contact Live Support, so they can help you regain access to your account.
Thank you,
John-Paul
Include how to find out when current plan expires.
Thank you for the quick response. I will contact the billing department today.
I’m working with a non-profit organization that does not have a credit card. Their members rotate in/out every few years and they would rather not use personal credit cards. What are their options for payment?
Hello William,
We do have conditions under which we can accept Paypal as a payment option. You may want to contact our Billing department to see if you qualify.
Kindest Regards,
Scott M
Is there any option one can pay on a direct link instead of saved card on file i.e, considered MANUAL payment and not accepted by bank and in not secure.
Unfortunately, our system is not set up in a way to allow billing without a card on file.