We are sorry to hear that you want to cancel your hosting account!
Most of our plans include a 90-day money-back guarantee. This period of time should allow you to test additional programs available with your account if that is the issue. For example, if you’re not sure if WordPress is going to meet your needs, you can save time by using the BoldGrid page builder instead to speed up your website buildout workflow.
Some of our plans even include Launch Assist*. Be sure to check out the services available through our Managed Hosting team to help you get your account launched in the right direction.
*2 Hours of Launch Assist is included with the purchase of a R-3000S, VPS Hosting or Dedicated Server plan. For R-1000S and R-2000S plans, you can purchase two hours of our Managed Hosting service for help with provisioning, setup, configurations and transfers for only $99.
We strive to offer the best technical support in the industry. If you are having any difficulties with your account, we are more than happy to help! Our Support Department is available 24/7 via phone or chat:
If you have any further questions, please feel free to contact us at any time.
How to Disable Auto-renew
Disabling auto renewals is the same process as a cancellation. To do so, please contact our Customer Service Department at any time and request that your account be set to expire. Your account will remain active until the time that has already been paid in advance and will no longer renew. Of course, if you decide in the future that you want to renew again, please contact Customer Service so that they may renew your hosting account.
Before you Begin the Cancellation Process
If you still intend to cancel the account, we understand. Please have the following information ready in order to make your cancellation a smooth process:
- Account Username
- The last 4 digits of the credit card on file
- Email address
- Daytime phone number
To cancel your account, or turn off auto-renewal please contact our Customer Service Department at any time. We recommend calling us at 888-321-4678 (US customers) or +1-757-416-6575 (international customers) as the fastest method, followed by chat, and then creating a ticket if necessary.