Release Update: Platform i v3.0.35

Platform i Release Update April 2024 Hero Image

April 24, 2024 – Version 3.0.35 for Platform InMotion has arrived, and we couldn’t be more thrilled to unveil the updates it brings!

New Features

Platform i v3.0.35 makes it easier than ever to create and submit support requests, provides secure access to your server via sFTP, and features a new look to our support page within your Teams tab.

Get ready to dive right in!

sFTP for UltraStack VPS

Users will now be able to access sFTP Login information directly from their Server Access options on the Projects page.

VPS Environment SFTP Inclusion screenshot

Clicking on this button will provide your user information to access, transfer, and manage your files over a secure FTP connection via port 22.

sFTP login information on Platform i

Clicking reset will present you with a password, which can then be used on FTP clients with the username “wordpress” and the password you just copied from Central. For host, use the VPS Hostname, IP, or Domain; for Port, use 22.

Launch Assist and Customer Communication

You can now view the amount of Launch Assist available to you and communicate with our Managed Hosting Team directly within the Project and Team sections.

Request Professional Services like Launch Assist from our Managed Hosting team

Clicking the “Get Help” button will prompt you to submit a ticket request with our new ticket creation process.

A Brand New Look to our Teams Support Page

We gave a revamp to our support page on the Team section. This new page streamlines the process creating and reviewing support requests, as well provides easy access to our documentation.

Redesigned Support page on Platform i

Support Ticket Journey Updates

Our support ticket creation process just got easier.

If you’re creating a request from within the Projects section it will now feature a Category selection, enabling you to specify the environment you seek help with.

Ticket creation journey under Projects section - choosing an environment

Furthermore, the Contact Category will aid in directing your inquiry to the appropriate department getting you the help you need faster. Current options include Technical Support, Billing, and Professional Services.

Shay Bravo
Shay Bravo Digital Content Producer

Shay is a Digital Content Producer for InMotion Hosting with a passion for WordPress and Web Design. Her focus is making content for users to understand WordPress and Tech better, no matter their skill level.

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