|Who is impacted?||All accounts located on the West Coast Data Center|
|Estimated time until resolution:||We currently do not have an estimated time to resolution.|
2017.05.08 7:44am EDT
We are still having intermittentpacket loss with with connectivitiy to the West Coast Data Center.
We are having intermittentpacket loss with with connectivitiy to the West Coast Data Center.
2017.05.05 1:40pm EDT
The affected device has been disabled and the majority of the network has been restored. We still have 4 subnets that remain affected.
2017.05.05 10:13am EDT
We are currently looking into additional issues that may be related.
2017.05.05 10:06am EDT
Our Network Operations team has given an all clear on the issue.
2017.05.05 9:19am EDT
We have received word that the connection issue has been resolved.
Thank you again for your patience and understanding!
2017.05.05 8:44am EDT
As of 8:44am EDT, we began having connection issues with our West Coast Data Center. We are currently investigating the cause and will provide more details here as they become available.
Thank you for your patience and understanding!
2017.05.04 6:00pm EDT
Our Network Operations team has identified and disabled the device which had been causing the latency. Network connectivity has been restored and the issue resolved for most clients.
2017.05.04 3:54pm EDT
Network conditions to the West Coast Data Center has been escalated to downtime.
2017.05.04 2:54pm EDT
At approximately 2:54 pm our Network Operations team has identified latency to our West Coast Data Center.
Feel free to check our Status Page for updated information.