West Coast Data Center Connectivity Issue

Status: Partially resolved.
Who is impacted? All accounts located on the West Coast Data Center
Estimated time until resolution: We currently do not have an estimated time to resolution.

2017.05.08 7:44am EDT

We are still having intermittentpacket loss with with connectivitiy to the West Coast Data Center.

2017.05.08

We are having intermittentpacket loss with with connectivitiy to the West Coast Data Center.

2017.05.05 1:40pm EDT

The affected device has been disabled and the majority of the network has been restored. We still have 4 subnets that remain affected.

2017.05.05 10:13am EDT

We are currently looking into additional issues that may be related.

2017.05.05 10:06am EDT

Our Network Operations team has given an all clear on the issue.

2017.05.05 9:19am EDT

We have received word that the connection issue has been resolved.

Thank you again for your patience and understanding!

2017.05.05 8:44am EDT

As of 8:44am EDT, we began having connection issues with our West Coast Data Center. We are currently investigating the cause and will provide more details here as they become available.

Thank you for your patience and understanding!

2017.05.04 6:00pm EDT

Our Network Operations team has identified and disabled the device which had been causing the latency. Network connectivity has been restored and the issue resolved for most clients.

2017.05.04 3:54pm EDT

Network conditions to the West Coast Data Center has been escalated to downtime.

2017.05.04 2:54pm EDT

At approximately 2:54 pm our Network Operations team has identified latency to our West Coast Data Center.

Feel free to check our Status Page for updated information.

Thoughts on “West Coast Data Center Connectivity Issue

    • John, we certainly understand your frustration, and we appreciate your patience. This was an unexpected issue, and these sort of outages do not happen regularly. While we certainly won’t prevent you from moving to a different host, we feel that if you do give us a second chance that we can show you how great of a web host we can be! Either way, please have a wonderful day, and good luck with your future endeavors.

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