It has recently come to our attention that some users after updating to the most recent version of WordPress 3.5.2, have had their websites start Read More >
News / Announcements
Unscheduled Phone Server Maintenance 4-1-2015
Our team is currently performing unscheduled maintenance on our phone servers. This affects the toll free number which will not be working during this time. Read More >
Tim O’Reilly talk at OSCON 2013
I had a great week at OSCON 2013 last week from 7/22 – 7/26 sitting in on a bunch of great talks, and meeting a Read More >
How to Ask a Question
The InMotion Support Center has thousands of guides, but if you don’t see one that solves your problem you can post a question. Since this Read More >
Upcoming Maintenance for InMotion Hosting Credit Card Server
InMotion Hosting will briefly stop all credit card transactions for server maintenance on March 13 and March 25 at 2 a.m. EST. During this time, Read More >
West Coast Data Center Moving To State-Of-The-Art Facility
As part of our continuous commitment to thrill our customers by offering the best technology and latest innovations in the hosting industry, InMotion Hosting will Read More >
How to Get the Most Out of Our Community Support Center
In this article, we cover how to get the best experience with our Community Support Center. Whether you have general questions about new software in Read More >
How to Leave a Comment in Our Support Center
With our updated web design, we want to ensure you know how to participate in the InMotion Hosting community. If you can’t find an article Read More >
ecbiz213 Failure and Recovery
At 12:30 PM (EST) on Monday, December 13th, 2021, ecbiz213 suffered a hardware failure associated with the hard drives on the server. Despite the best Read More >
Important Systems Announcement
The article below has more information concerning that hack that affected InMotion Hosting on September 25, 2011. Dear Customer, At around 4am EST, our system Read More >
What’s New: InMotion Support Center Updates
I’m sure you’ve noticed our new and improved look! For the last few months, we’ve been working hard to design and implement a new WordPress Read More >
What’s New On The InMotion Hosting Blog?
If you’re interested in learning more about the web and what’s going on in the tech world, you should bookmark the InMotion Hosting blog. The Read More >
Beware: UCEPROTECT RBL Email Scam
It has come to our attention that a UCEPROTECT Real-time Blackhole List (RBL) scam is generating false positives on blacklist checker tools. In our investigations, Read More >
Twitter users, we can help!
Most likely if you’re reading this page, our Support Team has reached out to you via Twitter. What we’d like you to know is that Read More >
Q&A: West Coast Datacenter Move – February 2010
During the fourth week of February 2010, InMotion Hosting will be moving data center operations to a new facility in Downtown Los Angeles. The physical Read More >
Routing issue affecting Southwestern US
2012.01.12 9:15am EST An issue with the peering between GBLX and Telia is preventing our customers in the southwestern US from reaching any servers in Read More >
Biz96 Quality of Service
2011.12.01 2:45pm ESTBiz96 has been experiencing intermittent service timeouts and degraded quality of service for an extended period. We have not yet identified the problem, Read More >
High Server load on Biz100 server
2011.10.17 11:50AM ESTWe are aware of a high load on biz100 that is causing intermittent service outages. This has been traced back to an attack Read More >
Emergency Maintenance on Biz51 Server
2011.11.22 9:30 am ESTOur Systems Administration Team recently identified an issue on our biz51.inmotionhosting.com server. Due to this issue they performed some emergency maintenance, which Read More >
Biz96
Biz96
ecbiz91 Server Performance Issues
2012.01.10 4pm ESTOur ecbiz91.inmotionhosting.com server has been experiencing intermittent performance issues. Our System Administration team is currently investigating, and we will report more information when Read More >
Biz82 server – Change of IP Address
2012.01.31 11:15 AM ESTIn order to mitigate an attempted attack on the server, our Systems Administration Team had to change the main ip of the Read More >
biz117 and biz82 Servers affected by DDOS Attack
2012.02.28 10:25am ESTSystems administration has identified a DDOS attack on our biz117 and biz82 servers. While the server is up and on online, at times Read More >
East Coast Datacenter Outage
Currently there is an outage affecting customers housed in our East Coast Datacenter which was caused by an issue at the facility itself in turn Read More >
Connection Issue
UPDATE In order to mitigate the recent connection issue on the network, a new shared IP has been assigned to ecbiz97. Our Systems Team has Read More >
East Coast Data Center
UPDATE The connectivity issue which interrupted service to our East Coast Data Center has been resolved at this time. We suspect the issue was due Read More >
East Coast Data Center Connectivity
Update As of 5:55pm eastern time all connectivity issues have been resolved. We apologize for any inconvenience this may have caused our customers and their Read More >
Connectivity Problems on the East Coast
2012.07.31 4:25pm EDT The issue affecting connectivity to our East Coast Datacenter is resolved. If you are having any issues, please contact technical support as Read More >
Biz 117 issue – 08/22/2012
Customers who were recently moved off of the biz117 server have been experiencing issues with their site attempting to point back to that server. This Read More >
Connectivity issues for Comcast customers
We’ve recently had an increase in calls from customers of Comcast stating that they are having connectivity issues connecting to servers in our network. Our Read More >
ECBIZ135 Load Issues
ECBIZ135 is currently experiencing intermittent load issues. Our Systems Team will be posting the latest information regarding this server on our Status page: https://status.inmotionhosting.com/new/ Read More >
Connectivity issues with East Coast data center
Starting at roughly 3:20PM EST on 4/25/2013 our senior system administration staff noticed a problem with the connectivity to our East Coast data center. At Read More >
ecbiz135 Unplanned Maintenance
Status: Problem is currently being addressed by our System Administration Team. Who is impacted? Those users on ecbiz135.inmotionhosting.com. Learn more about how to find out Read More >
Maintenance ecbiz111 failover to backup hardware
Issue: Server ecbiz111 server maintenance Status: Fully restored to original hardware. Who is impacted? Those users on ecbiz111.inmotionhosting.com.You can find what server you are on Read More >
Is your site down and registered with Network Solutions?
Issue: Your domain is registered with Network Solutions, and will not load. Status: Fully resolved Who is impacted? People with domains registered with Network Solutions Read More >
InMotion recharges at local WordPress Meetup
I’m always trying to expand my knowledge on all sorts of web related topics, but sometimes after intense Googling sessions and learning things on your Read More >
[RESOLVED]AT&T Customers and Server Biz100
The network issue with AT&T has been resolved between our Systems team and AT&T support. Please contact technical support if you continue to have issues Read More >
Biz136 QOS issues – archived
We are currently experiencing intermittent Quality of Service issues with server Biz136. Our systems administration is actively working to locate and resolve this issue as Read More >
biz136 is Experiencing Intermittent Database Connectivity Errors
Issue: Server biz136 is experiencing intermittent database connectivity issues. Status: Our Systems team is currently working to resolve this issue. Who is impacted? Users on Read More >
ecbiz115 shared IP updated due to DDoS attack
Issue: ecbiz115 is experiencing intermittent connectivity issues due to a DDoS attack. Status: We have swapped the IP address being attacked 70.39.146.241 with several new Read More >
biz136 experiencing quality of service problems
Issue: Our shared hosting server biz136 is currently experiencing quality of service problems. Status: Our administrators are working to resolve at this time. Who is Read More >
ecbiz97 & ecbiz85 Main IP changed
Issue: The main IP address for servers ecbiz97, and ecbiz85 was changed. Status: IP address change successful. Who is impacted? Users who are pointed to Read More >
Biz136 QoS Issues
Our shared server biz136 is currently experiencing the effects of a denial of service attack. You can view your account’s info in AMP to see Read More >
ld133 emergency maintenance – 10/31/2013
Our LD133 shared server is undergoing emergency unplanned maintenance. Customers with accounts housed on this server may experience intermittent connectivity issues until completed. No ETA Read More >
InMotion Hangout with AppPresser
In this week’s InMotion Hangout, we will be speaking with Lisa Sabin-Wilson and Scott Bolinger about the incredible mobile application framework for WordPress, AppPresser. Episode Read More >
InMotion Hangout – Getting Started on the Web
In this week’s InMotion Hangout, we will be talking about how to getting started on the web. Watch as we discuss choosing a Domain, selecting Read More >
InMotion Hangout – Concrete5
In this week’s InMotion Hangout, we will be talking with special guests Franz Maruno, and Andy Embler from Concrete5. Concrete5 is a CMS (Content Management Read More >
Hangout with Brad and Lisa of WebDevStudios
Welcome to our weekly hangout! Today we will be talking with Brad Williams and Lisa Sabin-Wilson about their design and development company, WebDevStudios. With clients Read More >
West coast connectivity issue 4/22/2014
General We have been receiving reports that many of our customers are unable to access their sites that are housed in our West Coast Datacenter. Read More >
Zero-Day vulnerability in Internet Explorer browser
On April 26, 2014, Microsoft has officially confirmed a new zero-day vulnerability that affects all versions of its popular Internet Explorer browser. There is currently Read More >
Emergency Maintenance – Reseller Servers
Issue: Emergency Maintenance – Reseller Servers Status: We are aware of some issues affecting the reseller servers, that is causing kernel panics. Who is impacted? Read More >
Emergency Filesystem maintenance on biz100
Issue: Emergency Filesystem Maintenance on biz100 Status: Our Systems team is having to perform emergency filesystem maintenance on biz100. Who is impacted? Users on the Read More >
Emergency FileSystem Maintenance on ld143
Issue: Emergency Filesystem Maintenance on ld143 Status: Our Systems team is having to perform emergency filesystem maintenance on ld143. Who is impacted? Users on the Read More >
Quality of Service impacted on ecbiz135
Issue: Quality of Service impacted on ecbiz135 Status: Our Systems team is working to correct issues with the services on ecbiz135 Who is impacted? Users Read More >
Emergency File System Recovery on ld143
Issue: Emergency Filesystem Recovery on ld143 Status: Our Systems team is having to perform emergency filesystem recovery on the ld143 server. Who is impacted? Users Read More >
Biz104 experiencing QOS issues
Issue: Biz104 experiencing Quality of Service issues. Status: Our System Administrators are currently working to resolve the issues. Who is impacted? Users on the Biz104 Read More >
Emergency File System Recovery on biz112
Issue: Emergency Filesystem Recovery on biz112 Status: Our Systems team has successfully completed emergency filesystem recovery on the biz112 server. Who is impacted? No one Read More >
Emergency systems check on ecbiz122
Issue: ecbiz122 is currently undergoing an emergency file system check. Status: Our System Administrators are currently working to resolve the issues. Who is impacted? Users Read More >
Emergency File System Recovery on biz123
Issue: Emergency Filesystem Recovery on ld123 Status: Our Systems team is having to perform emergency filesystem recovery on the ld123 server. Who is impacted? Users Read More >
Server Maintenance List for Sept 18-19
Server maintenance has been scheduled for a number of servers with InMotion Hosting. In an effort to provide some clarity to the maintenance schedule, the Read More >
Bash Vulnerability Patched
Issue: Bash Vulnerability Identifed CVE-2014-6271 Status: All of our custom bash shells have been patched and recompiled across ALL shared, VP node and internal servers. Read More >
Emergency Maintenance Announcement
Our systems team will be working on two specific servers between 10PM and 12 AM (PST) tonight. Biz117 has a bad RAID card that will Read More >
Update on LD125 Server Maintenance
This is an update on the LD125 server maintenance that is continuing from 9/25. The server had a disk failure that required a replacement. Current Read More >
Planned Maintenance on 10/09/14
We have several planned maintenance windows scheduled for the evening of October 09, 2014. We make every effort to minimize downtime as a result of Read More >
Planned Maintenance on 10/15/14
We have a planned maintenance window scheduled for the evening of October 19, 2014. We make every effort to minimize downtime as a result of Read More >
Phone Server Emergency Maintenance
Issue: Phone Server Emergency Maintenance Status: Our Systems Architecture team performed emergency maintenenace on our phone servers. Who is impacted? Customers trying to contact our Read More >
Emergency Maintenance on biz49
We are currently performing emergency maintenance on server biz49 due to a hard drive failure. Backups from most of the accounts on the server are Read More >
Emergency Power Maintenance Affecting Dedicated Servers
This maintenance will not be affecting VPS, Shared, or Reseller servers. Issue: Emergency Power Maintenance Status: The Systems Architecture team will be replacing a power Read More >
Planned Maintenance 10-29-2014
We have a planned maintenance window scheduled for the evening of October 19, 2014. We make every effort to minimize downtime as a result of Read More >
Planned Maintenance 11-05-2014
We have a planned maintenance window scheduled for the evening of November 05, 2014. We make every effort to minimize downtime as a result of Read More >
Planned Maintenance on 11-11-2014
We have a planned maintenance window scheduled for the evening of November 11, 2014. This is a continuation of the November 5, 2014 maintenance. We Read More >
Updated Maintenance Announcement 11/19
There will be a continuation of the planned maintenance activities in the East Coast Data Center for November 19. We make every effort to minimize Read More >
Emergency File System Maintenance
Earlier today we noticed that there were some hard drive errors on one of our east coast servers, ecbiz115. We have brought the server offline Read More >
Emergency Network Maintenance 11/24
Last night our network engineers performed maintenance on two core routers which should not have affected any servers in regards to downtime. Server# Date/time of Read More >
Completed Maintenance Summary Nov 18-19
Planned maintenance activies in the East Coast Data Center are complete. Any resulting downtime due to maintenance is at times necessary in order to ensure Read More >
Emergency Network Maintenance 12/08/14
Tonight our systems administration team will be performing upgrades to network switches that will affect the servers below. Find out what server your account is Read More >
Planned Network Maintenance 12/09/2014
Our systems administration team will be upgrading network hardware and network cables as a preventative maintenance which will cause a short outage on the servers Read More >
East Coast Data Center Status
Starting at roughly 10:30AM EST on 12/16/2014 our System administration staff noticed a problem with the connectivity to our East Coast data center. At this Read More >
Emergency Network Maintenance – 12/22/14
Last Tuesday on 12/16/2014 our east coast data center had a network outage which lasted for almost three hours. Today we will be implementing a Read More >
East Coast Maintenance 1/7/2015
Our system architects will be performing network maintenance January 7th 2015 at 11pm EST with a maintenance window lasting no longer than 10 mins. This Read More >
Emergency VP Node Reboots – 1/20
We are upgrading the kernels to the machines that holds VPS servers (VP Nodes). This will allow us to provide more security features and faster Read More >
Emergency VP Node Reboots – 1/22
We are upgrading the kernels to the machines that holds VPS servers (VP Nodes). This will allow us to provide more security features and faster Read More >
Emergency VP Node Reboots – 1/23
We are upgrading the kernels to the machines that holds VPS servers (VP Nodes). This will allow us to provide more security features and faster Read More >
Emergency Server Restarts – 1/28/2014
We are performing kernel updates to shared servers throughout the week. Tonights servers are listed below. Server# Date/time of maintenance Maintenance performed Impact of customer Read More >
Emergency Announcement 02/17/2015
Due to the inclement weather recently impacting our area longer than normal response times may occur when contacting the support department. Thank you for your Read More >
Emergency maintenance on ECBIZ122
Our Systems team has identified issues that require unplanned maintenance on shared server ECBIZ122. Customers with accounts that are housed on this server will see Read More >
Weather Affecting Response Times
Issue: Inclement Weather Affecting Response Times Status: Due to the inclement weather recently impacting our area, longer than normal response times may occur when contacting Read More >
Emergency FileSystem Maintenance on ecbiz97
Update 03/12/15: We have written a detailed update on what happened with ecbiz97, our current plans in action, and how we plan to prevent it Read More >
Ecbiz97 Filesystem Incident
Update – 03/13/2015: The recent failover plan that we mentioned in this announcement for our ecbiz97 server has been completed successfully. All account data from Read More >
PuTTY Vulnerability Notice
If you are using the SSH terminal program called PuTTY, there has been a vulnerability identified that should be addressed by updating the program. The Read More >
Hardware Replacement res167
Issue: Hardware replacement on res167 server. Status: The res167 server is running for now but with limited resources. So the server will be brought down Read More >
Update to the Support Center Website
The InMotion Hosting Support Center web site has undergone recent updates in order provide support for responsive design. The changes have also affected new social Read More >
PageSpeed Service Deprecation
On July 28, 2011 Google announced PageSpeed Service, an online service to automatically speed up web pages is coming to an end on 3rd August 2015. In the Read More >
June 15, 2015 – Server Reboot
Server Reboot June 15, 2015 – Our Systems Architecture team has discovered a kernel level vulnerability in servers running betterLinux. Our team will need to Read More >
Unplanned Maintenance
Issue: Unplanned Maintenance on some Shared Servers. Status: Systems Architecture team is currently performing unplanned maintenance on several servers. Who is impacted? Customers on the Read More >
Upstream Provider Issue – 6-30-2015
Issue with Upstream Provider of some ISPs There has been a reported outage in the L3 Internet backbone that routes through the Northern Virginia corridor Read More >
Emergency unplanned maintenance for ECVP162s Node
Status: Problem is currently being addressed by our System Administration Team. Who is impacted? VPS accounts on the ecvp162s node Learn more about how to Read More >
East Coast Connectivity issues
This issue has been resolved at this time. If you experience any further connectivity problems please contact our support department for troubleshooting. ALERT: East Coast Read More >
West Coast DataCenter Issue
Issue: West Coast Data Center outage Status: Our Systems team are working to resolve the issue as quickly as possible Who is impacted? Users with Read More >
Ecbiz111 Undergoing Unplanned Maintenance
If your hosting account is housed on server “ecbiz111” then you may notice a temporary interruption in your service. Websites and email service will be Read More >
Support Center Scheduled Maintenance
The support center “Ask a question” commenting tools are currently undergoing scheduled maintenance. We hope to complete the maintenance and be running as normal by Read More >
glibc Vulnerability Identified
Issue: A vulnerability (CVE-2015-7547) was identified in glibc that affects many linux servers. Status: Our Systems architecture team will be deploying patches in the next Read More >
Network Maintenance for 3/1/2016
Upcoming Network Maintenance for 3/1/2016 An email was sent to all customers regarding an upcoming maintenance window that will occur on March 1, 2016. Details Read More >
EXIM Privilege Escalation Vulnerability Patched
Issue: A EXIM privilege escalation vulnerability (CVE-2016-1531) was recently identified. Status: Emergency cPanel updates have been completed on all servers at this time. Who is Read More >
Scheduled Network Maintenance 3/16/2016
This maintenance has already been completed and implemented. Issue: Scheduled Network Maintenance: Account Management Panel Who is impacted? All customers attempting to access their Account Read More >
Courier to Dovecot Maintenance
In preparation for cPanel upgrades, we will be converting all shared servers from Courier IMAP to Dovecot. This is a required change since Courier is Read More >
Planned Server Maintenance – 6/14/2016
Our network engineering team will be performing an enhancement to our network to further improve the security and reliability of our East and West Coast Read More >
Chrome and FireFox vulnerabilities
Vulnerabilities have been discovered in two very popular browsers, Google Chrome and Firefox. The vulnerabilities are different for each browser and are detailed below: Mozilla Read More >
LD Server Maintenance
Over the night of 6/14/2016 the majority of our large disk (LD) servers were upgraded from Courier to Dovecot. During this process, the user’s email Read More >
Planned Network Maintenance – 6/28/ & 6/29 2016
Our network engineering team will be enhancing our configurations for better security and traffic control on our East Coast network. The maintenance will begin at Read More >
Planned Server Maintenance for 6/28/2016
In addition to the regular maintenance on 6/28/2016, we will also be converting the following shared servers from Courier IMAP to DoveCot: biz123 biz146 res167 Read More >
Planned Server Maintenance for 7/12/2016
On 7/12/2016, we will be converting the following shared servers from Courier IMAP to DoveCot: res195 ecbiz200 biz199 ecbiz198 biz197 biz190 ecbiz187 This change is Read More >
West Coast Network Maintenance 8/25/16
Issue: Our network architecture team will be performing planned network maintenance in our west coast data center. Status: Network maintenance is scheduled for 8/25/2016 at Read More >
Network Maintenance 09/07/2016
Issue: Network Maintenance to AMP & Online Ordering Systems Status: Scheduled Who is impacted? All Customers Estimated Maintenance Window: Wednesday September 07, 2016 at 11:00pm Read More >
West Coast Network Maintenace Planned for 10/27
Network Maintenance on Oct 27 Network Operations team Performing Maintenance in West Coast Data Center Who will be effected? West Coast customers Estimated maintenance period Read More >
File System Maintenance
Issue: Our Systems Architecture team will be performing maintenance on some servers affected by the recent West Coast power outage. This should take no more Read More >
Server Maintenance – res210 for 04/27/17
Server Maintenance Activity on April 27, 2017 T3 Performing Maintenance on Server RES210 Who will be effected? All customers using RES210 for their websites Estimated Read More >
West Coast Data Center Connectivity Issue
Status: Partially resolved. Who is impacted? All accounts located on the West Coast Data Center Estimated time until resolution: We currently do not have an Read More >
Scheduled Maintenance – West Coast Data Center
InMotion Hosting Scheduled Maintenance West Coast Data Center Network Maintenance Who will be effected? Website served from the West Coast Data Center Time of the Read More >
West Coast Network Testing and Maintenance
Status: Scheduled- West Coast Data Center Network Testing & Maintenance June 28 after 11:00 PM PST Who is impacted? Customers using the West Coast Data Read More >
IP Rotation Maintenance
In this article: Why is this Happening? How does this affect me? Troubleshooting Why is this Happening? Our goal is to make sure our customers Read More >
UPDATE (Jan 12, 2018): Spectre and Meltdown
Issue: Spectre and Meltdown Status: InMotion Hosting is aware of the reports. No services have been affected. Who is impacted? All computers and devices are Read More >
Update Regarding Service Interruption on June 8th
On June 8, 2021, we experienced an outage beginning at approximately 2:30 p.m. ET, lasting until 4:36 p.m. ET. Your service may have been intermittently Read More >
East Coast Data Center Network Maintenance
Planned Maintenance: In an effort to improve stability in connections to the East Coast Data Center and increase redundancy, maintenance is being performed by our Read More >
Server Updates
Planned Maintenance: In order to improve security and stability our fleet of servers will be rebooted. This temporary disruption of service is not expected to Read More >
Network Maintenance-Possible Support Delays
IMPORTANT: This maintenance will NOT disrupt connections to the Data Centers that house our customer’s servers/websites. This announcement is simply to notify our loyal customers Read More >
Updates to Our Privacy Policy
Updating Our Privacy Policy We updated our Privacy Policy to make it easier for you to understand what information we collect and why we collect Read More >
Unplanned Webmail Maintenance
Unplanned Webmail Maintenance Unplanned maintenance is being performed on some shared servers. Time of the Maintenance Activity Maintenance is ongoing. The InMotion Hosting network architecture Read More >
Search Our Support Center From DuckDuckGo
To enhance your work flow while you strive to protect your internet privacy, we created a !bang on the DuckDuckGo.com search engine. Now, you can Read More >