East Coast Data Center Moving to State-of-the-Art Facility

As part of our ongoing commitment to deliver the best technology and the latest innovations in the hosting industry, InMotion Hosting is excited to announce the relocation of our East Coast Data Center to a new, state-of-the-art facility in Ashburn, VA., during the week of May 13th, 2024. This move is part of our commitment Read More >

ecbiz213 Failure and Recovery

At 12:30 PM (EST) on Monday, December 13th, 2021, ecbiz213 suffered a hardware failure associated with the hard drives on the server. Despite the best efforts of our team, the RAID array has been deemed unrecoverable. We are working to move all affected accounts to new hardware as quickly as possible. Latest Updates 12/13/21 — Read More >

Beware: UCEPROTECT RBL Email Scam

It has come to our attention that a UCEPROTECT Real-time Blackhole List (RBL) scam is generating false positives on blacklist checker tools. In our investigations, we have confirmed that this is not affecting the ability to transmit emails. If this were an accurate RBL listing, you would receive a “bounceback” or returned email that includes Read More >

What’s New: InMotion Support Center Updates

I’m sure you’ve noticed our new and improved look! For the last few months, we’ve been working hard to design and implement a new WordPress design that allows you to more easily navigate our articles, product guides, education channels, and other resources.  Continue to receive a quick tour of the InMotion Support Center Updates. Also, Read More >

What’s New On The InMotion Hosting Blog?

If you’re interested in learning more about the web and what’s going on in the tech world, you should bookmark the InMotion Hosting blog. The IMH writers are keeping an eye out for new trends and researching topics you’re sure to find interesting, inspiring, or insightful. And they bring you all this benefit for free. Read More >

How to Ask a Question

The InMotion Support Center has thousands of guides, but if you don’t see one that solves your problem you can post a question. Since this site is actively monitored, an experienced team member will respond to you. In this guide, we will show you how to ask a question here in the Support Center. Asking Read More >

How to Leave a Comment in Our Support Center

With our updated web design, we want to ensure you know how to participate in the InMotion Hosting community. If you can’t find an article covering an issue you’re having, you can always ask a question in our Support Center. But to request clarification or request further assistance on an article we’ve written, simply leave Read More >

Search Our Support Center From DuckDuckGo

To enhance your work flow while you strive to protect your internet privacy, we created a !bang on the DuckDuckGo.com search engine. Now, you can search our Support Center directly from DuckDuckGo.com with the !imh prefix. Search with DuckDuckGo Go to DuckDuckGo.com Type !imh, then your search query for our Support Center Press Enter to Read More >

Unplanned Webmail Maintenance

Unplanned Webmail Maintenance Unplanned maintenance is being performed on some shared servers. Time of the Maintenance Activity Maintenance is ongoing. The InMotion Hosting network architecture team is currently performing unscheduled maintenance on several of our Shared servers. You may experience temporary connectivity issues accessing webmail while the maintenance is performed. We recommend checking the InMotion Read More >

Updates to Our Privacy Policy

Updating Our Privacy Policy We updated our Privacy Policy to make it easier for you to understand what information we collect and why we collect it. The European Union’s new data privacy law, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018, and we used this opportunity to make improvements for Read More >

Network Maintenance-Possible Support Delays

IMPORTANT: This maintenance will NOT disrupt connections to the Data Centers that house our customer’s servers/websites. This announcement is simply to notify our loyal customers of the imminent reduction in our availability to provide support during this maintenance. Planned Maintenance In an effort to improve the stability and availability of our Support Center, maintenance is Read More >

Server Updates

Planned Maintenance: In order to improve security and stability our fleet of servers will be rebooted. This temporary disruption of service is not expected to last longer than fifteen (15) minutes. When Will This Occur? Monday March 5th at 11 PM – Tuesday March 6th at 5 AM (EST). Who Will be Impacted? Customers with Read More >

East Coast Data Center Network Maintenance

Planned Maintenance: In an effort to improve stability in connections to the East Coast Data Center and increase redundancy, maintenance is being performed by our Data Center Technicians. When Will This Occur?: January 29th, 30th, and 31st from 11 PM – 4 AM (EST). Who Will be Impacted?: Only customer accounts that are hosted on Read More >

UPDATE (Jan 12, 2018): Spectre and Meltdown

Issue: Spectre and Meltdown Status: InMotion Hosting is aware of the reports. No services have been affected. Who is impacted? All computers and devices are theoretically vulnerable. Estimated time until resolution: Patches from KernelCare are scheduled for application as soon as they become available. Update: Due to the seriousness of the issue and due to Read More >

IP Rotation Maintenance

In this article: Why is this Happening? How does this affect me? Troubleshooting Why is this Happening? Our goal is to make sure our customers are online as much as possible. In the event of an outage with one of our internet service providers, systems are in place that allow us to failover to a Read More >

West Coast Network Testing and Maintenance

Status: Scheduled- West Coast Data Center Network Testing & Maintenance June 28 after 11:00 PM PST Who is impacted? Customers using the West Coast Data Center network Estimated Maintenance Window: Wednesday June 28, 2017 at 11:00 PM PST through 2:00 AM PST Estimated time until resolution: Up to 3 hours In order to take proactive Read More >