News / Announcements

Issue: Spectre and Meltdown Status: InMotion Hosting is aware of the reports. No services have been affected. Who is impacted? All computers and devices are theoretically vulnerable. Estimated time until resolution: Patches from KernelCare are scheduled for application as soon as they become available. Update: Due to the seriousness of the issue and due to Read More >

In this article: Why is this Happening? How does this affect me? Troubleshooting Why is this Happening? Our goal is to make sure our customers are online as much as possible. In the event of an outage with one of our internet service providers, systems are in place that allow us to failover to a Read More >

Status: Scheduled- West Coast Data Center Network Testing & Maintenance June 28 after 11:00 PM PST Who is impacted? Customers using the West Coast Data Center network Estimated Maintenance Window: Wednesday June 28, 2017 at 11:00 PM PST through 2:00 AM PST Estimated time until resolution: Up to 3 hours In order to take proactive Read More >

InMotion Hosting Scheduled Maintenance West Coast Data Center Network Maintenance Who will be effected? Website served from the West Coast Data Center Time of the Maintenance Activity May 17, 2017 2:00 AM EDT ( May 16 11:00 PM WDT) The InMotion Hosting network architecture team will be performing scheduled maintenance on the West Coast Data Read More >

Status: Partially resolved. Who is impacted? All accounts located on the West Coast Data Center Estimated time until resolution: We currently do not have an estimated time to resolution. 2017.05.08 7:44am EDT We are still having intermittentpacket loss with with connectivitiy to the West Coast Data Center. 2017.05.08 We are having intermittentpacket loss with with Read More >

Server Maintenance Activity on April 27, 2017 T3 Performing Maintenance on Server RES210 Who will be effected? All customers using RES210 for their websites Estimated maintenance period Wednesday, April 27 @ 2:00 AM – 2:30 EDT (or 11 PM PDT) Estimated time to completion about 30 minutes System/Network affected by work our outage Server RES210 Read More >

Issue: Our Systems Architecture team will be performing maintenance on some servers affected by the recent West Coast power outage. This should take no more than a few hours. Status: This maintenance is scheduled for 1/11/2016, and 1/12/2016. Who is impacted? The following is the maintenance schedule. If you do not know your server name, Read More >

Network Maintenance on Oct 27 Network Operations team Performing Maintenance in West Coast Data Center Who will be effected? West Coast customers Estimated maintenance period Thursday, October 27 11:00 PM PST Estimated time to completion About 10 minutes to update network routers The Network Operations team will be performing network maintenance in our West Coast Read More >

Issue: Network Maintenance to AMP & Online Ordering Systems Status: Scheduled Who is impacted? All Customers Estimated Maintenance Window: Wednesday September 07, 2016 at 11:00pm EDT through 04:00am EDT Estimated time until resolution: Up to 30 minutes with specific services such as AMP, online ordering, and credit card processing Maintenance is expected to temporarily affect Read More >

Issue: Our network architecture team will be performing planned network maintenance in our west coast data center. Status: Network maintenance is scheduled for 8/25/2016 at 11:00pm PST. Who is impacted? Some of our west coast customers may experience less than 3 minutes of downtime.

On 7/12/2016, we will be converting the following shared servers from Courier IMAP to DoveCot: res195 ecbiz200 biz199 ecbiz198 biz197 biz190 ecbiz187 This change is required since Courier is no longer supported by cPanel. The conversion process may result in POP/IMAP being down for a few minutes on your server, and during this process you Read More >

In addition to the regular maintenance on 6/28/2016, we will also be converting the following shared servers from Courier IMAP to DoveCot: biz123 biz146 res167 biz170 This change is required since Courier is no longer supported by cPanel. The conversion process may result in POP/IMAP being down for a few minutes on your server, and Read More >

Our network engineering team will be enhancing our configurations for better security and traffic control on our East Coast network. The maintenance will begin at 11PM EDT on Tuesday 6/28/2016 and Wednesday 6/29/2016. We don’t expect more that 3 minutes of downtime throughout the maintenance. Date and time of the scheduled work or outage: June Read More >

Over the night of 6/14/2016 the majority of our large disk (LD) servers were upgraded from Courier to Dovecot. During this process, the user’s email client will require a re-sync of the emails. Because the volume of email on the LD servers, this can have an impact on services within the affected servers. As services Read More >

Vulnerabilities have been discovered in two very popular browsers, Google Chrome and Firefox. The vulnerabilities are different for each browser and are detailed below: Mozilla Firefox Vulnerability identifiers: CVE-2016-2818, CVE-2016-2819, CVE-2016-2821, CVE-2016-2822, CVE-2016-2828, CVE-2016-2831 Flaws were found in how the browser processes malformed web content. This could lead to a page with malicious content causing Read More >

Our network engineering team will be performing an enhancement to our network to further improve the security and reliability of our East and West Coast networks. The maintenance will begin at 11pm (EDT) for the East Coast and 11pm (PDT) for the West Coast. The maintenance should take about 5 minutes per coast. Downtime is Read More >

In preparation for cPanel upgrades, we will be converting all shared servers from Courier IMAP to Dovecot. This is a required change since Courier is no longer supported by cPanel. The conversion process may result in POP/IMAP being down for a few minutes on your server, and during this process, you may experience temporary difficulties Read More >

This maintenance has already been completed and implemented. Issue: Scheduled Network Maintenance: Account Management Panel Who is impacted? All customers attempting to access their Account Management Panels Time of Maintenance: March 16, 2016 11pm PST Expected Duration: Expected AMP downtime less than 30 minutes Additional information All customers will not be able to access their Read More >

Issue: A EXIM privilege escalation vulnerability (CVE-2016-1531) was recently identified. Status: Emergency cPanel updates have been completed on all servers at this time. Who is impacted? None of the servers in our fleet. Additional Reading For more information on the EXIM Privilege Escalation Vulnerability (CVE-2016-1531) see the following: CVE-2016-1531 Exim Security release for CVE-2016-1531

Upcoming Network Maintenance for 3/1/2016 An email was sent to all customers regarding an upcoming maintenance window that will occur on March 1, 2016. Details regarding the maintenance is below: Date and time of the scheduled work or outage: March 1, 2016 11pm EST Estimated length of maintenance window. 10 mins System(s) or network(s) impacted Read More >