At times you may find it necessary to issue a store credit to your customers. OpenCart allows you to add store credit to a customer’s account through the dashboard. Allowing store credit instead of a refund for items that have been returned is a good use for this feature. Adding a credit to a customer’s account is accomplished through the OpenCart Dashboard.

  1. Log into the OpenCart Dashboard
  2. Go to Sales > Customer > Customer
  3. Select the customer you wish to add a credit for and click “Edit” in the right side column
  4. Go to the Transactions Tab
  5. opencart_credit_1

  6. Type in a description and the amount of the credit in the fields then select “Add Transaction

Now, when the customer logs into the store front and makes a purchase, the credit will be applied to the total balance of the order. If the credit is greater than the actual order amount, the total will remain zero and the credit will reflect the new balance. If the credit amount is less than the new order, the total amount will reflect the credit applied towards the order, and the balance will need to be paid.

If you need further assistance please feel free to ask a question on our support center.

Continued Education in Course OpenCart
You are viewing Section 31: 304: Adding a store credit to a customer's account in OpenCart
Section 30: 305: Using the customer credit report in OpenCart
Section 32: 303: Creating a Downloadable Product in OpenCart
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n/a Points
2014-12-15 5:58 am

I have try to observe opencart. Currently I'm using Opencart 1.5.6.4 which still has a store credit module. The problem is logical. Here is the situation:

Customer can use a store credit to pay the transaction. After a transaction completed/confirmed, the customer suddenly aware that he made a mistake in order. Let's say he order 5 item A, and paid with store credit $100 (means $20 each). When he aware that he made a mistake, then he return the product using return in his order information. Now the question is, where is the store credit balance? The balance should be returned into $20.

The same case also occured when the administrator help him to return the product.

Any idea about this case?

 

regards

McG

Staff
20,848 Points
2014-12-15 12:37 pm
Hello McG,

You would need to add the credit back manually.

Kindest Regards,
Scott M

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