cPanel 56 Upgrade Notes and New Features Updated on April 27, 2016 by Christopher Maiorana Issue: cPanel 56 upgrade Status: cPanel 56 upgrades currently being deployed Who is impacted? VPS and Dedicated Hosting customers who have NOT turned off Automatic Updates Estimated time until resolution: Upgrades will be implemented over several days. This release will not be applied to shared hosting packages at this time. Some changes to note with Read More >
How to Install WHMCS With Softaculous Updated on October 18, 2023 by Scott Mitchell As a new web host reseller, you have access to additional software to help you manage your client accounts. The most popular software for managing reseller hosting is WHMCS. This software requires a license to use, and you can follow our full guide on how to get your WHMCS license free with your account. Below Read More >
What is your default PHP.ini file? Updated on February 11, 2025 by InMotion Hosting Contributor Whether you are looking to make some custom changes to your PHP settings or just switched PHP versions and the wrong settings are being loaded, you may need the default PHP.ini file for your current PHP version. Below we will go over why this file can be important. What does the PHP.ini file do? The Read More >
How to Setup an Email AutoResponder in cPanel Updated on November 25, 2025 by InMotion Hosting Contributor An autoresponder replies automatically when a specific email address receives an email. This is great to use when notifying customers you have received their email and they will get a response in a pre-determined time frame. It is also helpful when you are out of the office (such as on vacation), since you can easily Read More >
cPanel 11.52 update and SMTP Authentication Issue Updated on October 13, 2015 by InMotion Hosting Contributor cPanel Update SMTP Authentication – Possible SMTP Authentication issue due after cPanel update Status: Workaround provided for VPS and Dedicated server Who is affected? Email accounts on hosted sites that have been updated to cPanel 11.52 InMotion servers use a current configuration to allow SMTP authentication if the user has already authenticated via POP in Read More >
How to Switch Your cPanel Theme to Paper Lantern Updated on February 23, 2022 by InMotion Hosting Contributor Due to cPanel phasing out the older x3 theme interface, we are encouraging users to change to the Paper Lantern theme. In this tutorial, we will show you how to switch your cPanel theme to from x3 to Paper Lantern. Switching to Paper Lantern Login to cPanel. You will see a Switch Theme option on Read More >
How to Reset a cPanel Password in WHM Updated on April 17, 2024 by InMotion Hosting Contributor As the owner of a VPS or Dedicated server account, you have the ability to create and manage multiple cPanel accounts. These may be all yours or perhaps you have clients on your server with their own cPanels. Sometimes, a cPanel password will be forgotten and you may be asked to reset it. This is Read More >
How to Create Custom Error Pages in cPanel Updated on October 14, 2022 by InMotion Hosting Contributor When a visitor to your site receives an error message, such as 404 (Not found), or 500 (Internal server error); they will see the default error page. You can easily customize these pages in your cPanel with the Error Pages button. For example, you may want to personalize the error message. In this tutorial, we Read More >
How to Install OpenCart in cPanel Using Softaculous Updated on March 28, 2023 by InMotion Hosting Contributor OpenCart 2.0 is the latest version of the ecommerce software. Unlike more general-purpose content management systems (CMSs) like WordPress, the OpenCart e-commerce software is focused entirely on helping you setup an online shop. You can quickly install it using the Softaculous option available in cPanel. This tutorial will step you through the process of installing Read More >
Two Factor Authentication for cPanel Updated on August 16, 2021 by InMotion Hosting Contributor Everyone wants their account to be as secure as possible, even with using a random strong password your account can still be hacked. Two Factor Authentication provides an extra step to access your cPanel account. In this guide we will be discussing how to set up, configure, and use the Two Step Authentication option provided Read More >
Accessing the Raw Access Logs in cPanel Updated on November 29, 2022 by InMotion Hosting Contributor In cPanel, you can access your website’s raw access logs to see the traffic to your website before it is turned into a report by statistics software. This is great for taking a closer look at the type of requests your site is getting. To get the most out of your raw access logs, you Read More >
Renaming files and folders in cPanel Updated on November 19, 2021 by Scott Mitchell There are many programs to install on your hosting account to help create or add to your website. These programs have many files and folders that are added to your file structure. Sometimes, you may want to rename files or folders. This may be for security reasons, such as renaming an administrative folder. They can Read More >
Creating a basic SPF Record in cPanel Updated on October 13, 2020 by Scott Mitchell SPF records are necessary in order to help prevent your email addresses from being spoofed. If you do not understand what spoofing or an SPF record is, please see our Guide to SPF Records. This article is part of that series where we demonstrate how to set up a basic SPF record from within your Read More >
Installing PrestaShop 1.6 via Softaculous Updated on August 16, 2021 by Scott Mitchell Now that PrestaShop 1.6 has been officially released, you are able to use it for your live sites. Softaculous has now included the new version in their list of available downloads. This article will show you how to install your own PrestaShop 1.6 store. What is Softaculous? Softaculous is a piece of software that installs Read More >
Working with the DNS Authority API key Updated on August 16, 2021 by InMotion Hosting Contributor In this tutorial: View your API Key Request an API Key Check API request Status In this tutorial, we will show you how to View, Request, and check on the status of your DNS Authority Key in AMP. How to See your API Key Login to AMP. In your account, click the Account Technical Details Read More >
How to Create / Delete an FTP Account in cPanel Updated on October 27, 2021 by InMotion Hosting Contributor In this tutorial: Create FTP Account Delete FTP Account Every account can use the cPanel (Control Panel) username and password for FTP, but additional FTP Accounts can be created and removed from your cPanel at any time. In this tutorial, we will walk you through the creation and deletion of an FTP Account. New to Read More >
How to Park a Domain in cPanel Updated on March 25, 2025 by InMotion Hosting Contributor If you are using the updated version of cPanel, you will see Domains in place of Parked domains in the Domain section. They are the same thing but named with a different term. In the tutorial below, you can replace the term “parked domain” with simply, “Domain” Parked (or secondary) domains are used to point Read More >
cPanel 11.38 enforces security tokens Updated on June 7, 2023 by InMotion Hosting Contributor The cPanel 11.38 release disabled the ability to turn off security tokens, and it’s now a forced option for all cPanel users. This was done to provide an extra layer of security and to help prevent CSRF (Cross-site request forgery) attacks. What do security tokens look like? When you’re logged in to either cPanel or Read More >
Domain is already configured/owned by another user Updated on August 16, 2021 by Jeff Matson When trying to configure an addon or parked domain in cPanel, may receive an error such as: example.com is already configured or example.com is owned by another user. These errors can be caused by several different issues, and in this tutorial we will outline the various reasons that you may be receiving such an error. Read More >
How to change your cPanel username for VPS/Dedicated accounts Updated on August 16, 2021 by Scott Mitchell A fairly common request we see is how to change the cPanel username for an account. This is not allowed on a shared server and requires root access even on the VPS and Dedicated accounts. The instructions below demonstrate how to change the cPanel username of an account within the Web Host manager (WHM). Changing Read More >
