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Not sure if I need more before I can import an existing WordPress site

mathi77 1 year ago in Getting started / New Customers 0
I'm trying to move a WordPress site to our InMotion Hosting account.
The admin from the old location sent me a backup of the current site that he created by pulling down via FTP.
Will that work or should they create the backup a different way?
I'm not sure if a backup of the SQL was included, I couldn't find any file ending in sql.
The old location does use CPanel so they could create a backup that way but the site is currently a subdomain. Can they still use the CPanel backup wizard to create the backup even though the site is a subdomain?

Thanks for your help.
Matt
Hello Mathi77, Thanks for the question about importing your old WordPress site. There are several things you need to take into consideration when moving a WordPress site (check out this tutorial on migrating a WordPress site to a new hosting location). If you're not familiar with exporting or backing your MySQL database, then you will need to speak with your old host's support team. A full cPanel backup will not necessarily include the MySQL host (depending on your host). So, we recommend that you obtain an export or backup of the MySQL database for your WordPress site. To answer your specific questions:

Will that (an FTP backup of your current WP site) work or should they create the backup a different way?)

You can use that backup, but it will probably not include the database for your WordPress site. You can use the information provided in the link above, or you might want to try using the BoldGrid Backup Tool. This is a free stand-alone backup tool that you can use to backup your site (including the database) and then move it to another location. You can download the BoldGrid Backup Tool here.

Can they still use the CPanel backup wizard to create the backup even though the site is a subdomain?

Yes, you can use the cPanel backup wizard to backup a subdomain. You would just need to make sure that it is backing up the correct location when you perform the backup.

If you have any further questions or comments, please let us know. Kindest regards, Arnel C.