Welcome to the InMotion Hosting
Community Support Center!
It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!
Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.
Please keep in mind that your question will be public, so please do NOT post any sensitive information, such as email addresses, usernames, or passwords. Learn more about how to make the most out of our Community Support Center.
Check out these related questions for an answer.Don't see an answer to your question? Click the Ask this Question button to submit it to the Community forum for review.
Hi! If you have already enabled the free AutoSSL in your Account Management Panel, you can make sure it is installed by checking cPanel. If you only activated the free AutoSSL recently, you may need to wait half an hour or so for the installation process to finish. It's usually shorter, but it can get busy on weekends!
I had my site restored last year with Suchuri after a breach. I still see index files with "silence is golden" in them. are they safe to delete entirely?
Hi! I do apologize, but I am only able to access publicly available information and information you provide in the support center, so I cannot give you direct information the hack itself. What you should and should not delete is a question best left to Sucuri and my best advice is to suggest that you double check with them if you are unsure.
That said, those index files that are empty except for the 'silence is golden' comment are not the result of a hack but are themselves a WordPress security feature. Think of them like barring up a door that nobody uses. If you remove those files, you'll actually be opening yourself up to attack by opening the directory up to external access.
WordPress has many unusual quirks to it, but unless you know the exact purpose of a file (like a JPG from a gallery or an old backup) or have been advised by a professional security developer like Sucuri, I would advise against deleting individual files to clear out disk space. WordPress has an unusual, complex site structure and even unexpectedly simple files like the above mentioned "Silence is Golden" can serve a purpose.
My files have been hacked and files quarantined. This means I cannot access admin on domains through softaculous. How do I get access to the domains to carry out further editing
Hello Mo Gibb,
Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:
[How do you] change required password strength
I answered this earlier, but for some reason, the questions are appearing again in the list. Apologies if you are seeing this question answered again.
Your question about the password parameters is vague and we're not sure what application you're referring to. However, if you're talking about cPanel and you have a VPS or Dedicated server account with root access, then you can log into the Web Host Manager (WHM), search for Password Strength Configuration and then change the parameter there. The existing password will work until it is changed.
If you're referring to a different application, then we would need more information. If you have any further questions or comments, please let us know.
good eveningMy webiste address is www.barcelonacityguides.com when I try to access my site, a site appears in Chinese Can you please investigate this problem and suggest solutions?
Rep told me the SSL certificate was free with hosting account, but the link says it is $99 to purchase. Which is the truth?
Customer support service by UserEcho