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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

Answer

Hi! If you have already enabled the free AutoSSL in your Account Management Panel, you can make sure it is installed by checking cPanel. If you only activated the free AutoSSL recently, you may need to wait half an hour or so for the installation process to finish. It's usually shorter, but it can get busy on weekends!

Answer

Hi! I do apologize, but I am only able to access publicly available information and information you provide in the support center, so I cannot give you direct information the hack itself. What you should and should not delete is a question best left to Sucuri and my best advice is to suggest that you double check with them if you are unsure. 


That said, those index files that are empty except for the 'silence is golden' comment are not the result of a hack but are themselves a WordPress security feature. Think of them like barring up a door that nobody uses. If you remove those files, you'll actually be opening yourself up to attack by opening the directory up to external access. 

WordPress has many unusual quirks to it, but unless you know the exact purpose of a file (like a JPG from a gallery or an old backup) or have been advised by a professional security developer like Sucuri, I would advise against deleting individual files to clear out disk space. WordPress has an unusual, complex site structure and even unexpectedly simple files like the above mentioned "Silence is Golden" can serve a purpose.

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Answered

Access from quarantined files

Mo Gibb 2 months ago in Technical Support / Security updated by Alyssa K 2 months ago 2

My files have been hacked and files quarantined. This means I cannot access admin on domains through softaculous. How do I get access to the domains to carry out further editing 

Answer
Alyssa K 2 months ago

Hello Mo Gibb, 


Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

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Answered

Change Password parameters

bobbyg 5 months ago in Technical Support / Security updated by Arnel C (Content Marketing Coordinator) 4 months ago 3

[How do you] change required password strength

Answer

I answered this earlier, but for some reason, the questions are appearing again in the list.  Apologies if you are seeing this question answered again.

Your question about the password parameters is vague and we're not sure what application you're referring to.  However, if you're talking about cPanel and you have a VPS or Dedicated server account with root access, then you can log into the Web Host Manager (WHM), search for Password Strength Configuration and then change the parameter there. The existing password will work until it is changed.

If you're referring to a different application, then we would need more information.  If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.

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Answered

Domain eligible for free SSL

fabio 5 months ago in Technical Support / Security updated by Arnel C (Content Marketing Coordinator) 5 months ago 1

I bought a domain yesterday but I do not see it in the list of eligible domains for free SLL [SSL].

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Answered

SSL issue

Thomas Doolin 6 months ago in Technical Support / Security updated by Arnel C (Content Marketing Coordinator) 6 months ago 1

ssl certificate not working

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Answered

Site is not secure

bobandlin 6 months ago in Technical Support / Security updated by Arnel C (Content Marketing Coordinator) 6 months ago 1

why does my website say it is not secure?

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Answered

i was told the SSL certificate is free with hosting account

mandelea1124 6 months ago in Technical Support / Security updated by Stormy Scott (Content Marketing Coordinator) 6 months ago 1

Rep told me the SSL certificate was free with hosting account, but the link says it is $99 to purchase.  Which is the truth?