Access from quarantined files
My files have been hacked and files quarantined. This means I cannot access admin on domains through softaculous. How do I get access to the domains to carry out further editing
Duplicates 2
Access from quarantined files
move home folder ot of "Quarantine" folder
InMotion found malware on one domain hosted on VPS and moved home folder to "Quarantine" folder.
This is a WordPress install and have malware plugin installed but what is work flow to recover site safely?
Pinned replies
Hello Mo Gibb,
Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:
https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/
Best Regards,
Alyssa K.
Replies 1
Hello Mo Gibb,
Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:
https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/
Best Regards,
Alyssa K.
My files have been hacked and files quarantined. This means I cannot access admin on domains through softaculous. How do I get access to the domains to carry out further editing