Welcome to the InMotion Hosting
Community Support Center!
It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!
Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.
Please keep in mind that your question will be public, so please do NOT post any sensitive information, such as email addresses, usernames, or passwords. Learn more about how to make the most out of our Community Support Center.
Check out these related questions for an answer.Don't see an answer to your question? Click the Ask this Question button to submit it to the Community forum for review.
I need to change information on my webpage, which was originally created by someone else, but I am not in charge of the page. I do not know how to access the page for changing information and updating.
Thank you for your question regarding updating your webpage. Unfortunately, without more information it is hard for me to provide specific advice. Ultimately, how you update your site will depend on how it was built and where it is being hosted. If the site is being hosted by InMotion, you will need to contact our Customer Service team to discuss account retrieval.
If your site was hosted elsewhere, you will likely need to get in touch with their Customer Service to retrieve your account. If your site was built using WordPress or Joomla! then there may be a username and password that will allow you to login to the dashboard and edit the site as you see fit. You will likely need to get that information from the person that built the site.
We do hope this helps, please let us know if you have any further questions.
I have redesigned the site a few times over the years and there may be junk in the database. I am unsure how to cleanup a database. Guidance and best practice is appreciated.
I'm trying to add a new property url to Google Console.
I add the DNS TXT record to my domain DNS zone editor and copy the code generated from G-Console.
Google keeps sayting "Ownership verification failed" and says it can only find "v=spf1 +a +mx +ip4:198.46.xx.xx +ip4:70.39.xx.xx ~all" although I added the new TXT record and shows in cpanel.
cpanel TXT record:
mydomain.com. | 3600 | TXT | google-site-verification=I3KDzUCKTm**************
Any ideas why, what am I doing wrong ?
Can I build and then transfer another website on my Inmotion account to my primary site?
My Second Question is: Is there a generic domain that I can use to stage a website then transfer it to my primary website? Do I have to buy another domain just to test a website?
From my questions, you can probably understand what I am trying to do. If you have any advice or suggestions, please let me know what I need to do to get there and what the best, easiest, way of doing this at inmotion?
Read time out.
I have also noticed a slow loading issue.
I wanted to open a ticket but not sure how?
Taking 18+ seconds to load pages. Nothing has changed on our end. I was hoping host can look at our server and tell me is they see anything that could be an issue
Customer support service by UserEcho