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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

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Answered

Error 500 on my website

davidojs 4 years ago in Website / Databases updated by JT S. (Technical Writer) 2 months ago 7

I have a 500 error on my web the website is a journal management and publishing system. Right now I can upload Word files but I can not upload PDF files. when I try to upload PDF files the browser displays Error 500. How do I fix this problem?

Answer
Alyssa K 1 day ago

Hello yoshi, 

Thank you for your question regarding Joomla!. Unfortunately, without additional information, it is difficult for me to provide accurate troubleshooting advice. It is likely that the traffic demands on your website exceeded the amount of resources available on your server. You may want to look into optimizing your site or upgrading to a higher tier hosting plan that provides more system resources. 

Best Regards,

Alyssa K. 

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Answered

Jetpack plugin error nonce is invalid

nancyolson6 2 weeks ago in Website / Website Troubleshooting updated by Arnel C (Content Marketing Coordinator) 2 weeks ago 3

Jetpack plugin error is displaying in my dashboard "nonce is invalid".

I have tried other browsers (chrome and edge)


I believe this might be why I can't update any pages.  When I try to update a page it says "Update failed.  You are probably offline" which is obviously not the case.  My theme requires Jetpack to be installed. 

Answer
Alyssa K 2 weeks ago

Hello nancyolson6, 

Thank you for your question regarding Jetpack. It is likely that another plugin is interfering with Jetpack. I recommend disabling any caching plugins that may be interfering with the functionality of Jetpack. 

Best Regards, 

Alyssa K. 

Answer

Hi, Geoff! Sorry to hear you're running into trouble with your site being slow. I ran some tests and, since the site is well-optimized in terms of file size and overall content, I suspect that the issue is either a DDOS attack or, much more likely, a brute force attack. WordPress login pages are a common target of these sorts of attacks and chances are that taking care of that will resolve the issue in a day or two as the attempts fall off. 

You can confirm this by checking out AWStats, that will help you narrow down any suspicious activity. Lastly, when you check AWStats, be on the lookout for unusually high downloads of individual files. This is a common vector for DDOS attacks and can even just be the result of poorly programmed bot behavior. I've seen situations where a single, moderately sized audio or video file was just relentlessly queried/downloaded by bots and resulted in hundreds of gigabytes of unproductive traffic! If all else fails, try the free tier of something like CloudFlare and activate the DDOS protection to see if that has any effect. Hope that helps!

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Answered

Deprecated: Function create_function() is deprecated in /home/MYSITENAME/public_html/wp-content/plugins/boldgrid-ninja-forms/deprecated/includes/widget.php on line 118

PTadmin 3 weeks ago in Website / Website Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 3 weeks ago 1

Any ideas why this is happening and how to resolve it running a BoldGrid site

Answer

Hi, PTadmin! Try changing your PHP version in cPanel to the latest version (or one version behind if you are on the latest), and update the ninja-forms plugin listed in the error message. As always, make sure you backup your WordPress site first! Hope that helps. 

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Answered

Server Not found- new website - wp tranfer from Another Host

newBlogger 4 weeks ago in Website updated by Alyssa K 3 weeks ago 1

Hi Everyone,

I register power hosting plan for 1 year yesterday, when I try to install WP from the Cpanel, it runs successfully, but the domain(free domain that I got with plan) point to nothing ( server not found page), I can't access the WP admin panel, I want to transfer my hosting website from Namecheap to Inmotion, I do not what since the WP not working, any ideas to migrate easily with no problems?

NB: my old hosting plan will end today !!

Is there any way to save my website even locally until resolving the Inmotion Problem?

Thanks in advance.

Answer
Alyssa K 3 weeks ago

Hello newBlogger, 

Thank you for your question regarding backing up your website. I recommend backing up the website files using the instructions in the following guide:

https://www.inmotionhosting.com/support/edu/cpanel/backup-files-in-cpanel/

Best Regards, 

Alyssa K. 

Answer

Thanks for contacting us.  This depends on your goals. Please see our related article on cPanel accounts versus addon domains.

Answer

Hello, and sorry to hear that you're having trouble with this error. 500 errors are particularly tricky to deal with, as there are many possible causes. I'd suggest checking your .htaccess file, and troubleshooting that if possible. Also, make sure that the database password listed in your WordPress configuration file match the database's password in cPanel if you happen to be using a WordPress site. If you can check your error logs, that can point you in the right direction as well. 

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Answered

"deny from all" in my .htaccess file not working

Jimmie 1 month ago in Website / Website Troubleshooting updated by JT S. (Technical Writer) 1 month ago 1

I need some time to tweak my security setups before opening my site to visitors. So I am trying to "deny from all" in my .htaccess file to block all visitors. But it does not work at all. What did I miss?