Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

0
Answered

hi, I can't to connect to the vps by ssh (putty). I added public key to vps.

Edil 2 weeks ago in Server / Connectivity updated by Alyssa K 1 week ago 3

Hello.

hi, I can't to connect to the vps by ssh (putty). I added public key to vps.

Answer
Alyssa K 1 week ago

Hello Edil, 

Thank you for your question about connecting to your VPS via SSH. I recommend reviewing the following article that outlines that process, including what username and password to use to login:

https://www.inmotionhosting.com/support/website/ssh/how-to-login-ssh/

Please let us know if you have any further questions, we will be happy to help.
 

Best Regards, 
Alyssa K. 

0
Answered

504 Gateway Timeout

mizo.z.1989 4 months ago in Server / Connectivity updated by Arnel C (Content Marketing Coordinator) 2 months ago 2

I tried to open my website and it shows "504 Gateway Timeout The backend service failed to respond within the expected amount of time."

How can i fix this?

0
Answered

My site is down and cannot log into the C Panel

alan 4 months ago in Server / Connectivity updated by Stormy Scott (Content Marketing Coordinator) 4 months ago 1

I noticed my site is down and showing a 404 page

0
Answered

Hosting issues and traffic data

pearlywrites 6 months ago in Server / Connectivity updated by Arnel C (Content Marketing Coordinator) 6 months ago 1

Our Google Analytics data is missing a lot of traffic. Has there been any hosting issues causing this outage?

0
Answered

504 Gateway error

Anselm 7 months ago in Server / Connectivity updated by John-Paul B (Content Marketing Coordinator) 7 months ago 3

We are getting a 504 Gateway error on all our hosted websites. What could be the problem?

0
Answered

server is down

dgastudio 7 months ago in Server / Connectivity updated by Carlos D (Content Marketing Coordinator) 7 months ago 1

Hello, i have added my ip to firewal to enable ssh connections

but after this, server is totally down, i can't login to ftp/ssh/panel control

please, help me asap.

0
Answered

Being stuck on ssh connection

Yano 7 months ago in Server / Connectivity updated 7 months ago 2

>https://www.inmotionhosting.com/support/website/ssh/shared-server-ssh-mac

Hi,

I'm following this article and being stuck at the step5.

```ssh -p 2222 cpanelusername5@servername.inmotionhosting.com

I enter the line on the terminal and get the following error.

Permission denied (publickey).


How could I fix the error?