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We are having some details with our mail service, all the emails we send reach the spam or unwanted tray and take too long to send or receive the messages, also in the outoolk clients, it marks that the server certificate is not valid annex image
Thank you for your question regarding email being sent to spam. I recommend reviewing the following guide:
also some messages in the inbox being forwarded by some fake emails. some email of my staff receiving 500 bounce back emails even they are not sending emails. how to stop these spams.
Thank you for your question regarding email spoofing. I suggest ensuring that you have an SPF record in place:
If the issue persists, I recommend contacting our Technical Support team for direct assistance.
How do I make this stop happening?
Hi, James! Where and how are the emails being flagged?
If they are being flagged as spam by our outgoing spam filters, a few things can be responsible. One that I see quite often is excel spreadsheets: certain macros can accidentally read as malicious code to the outgoing filter.
If it's an issue with outgoing mail, please get in touch with our 24/7 Support Team and request that mail from the domain be whitelisted.
If your email is being labelled as spam by the recipients, we have a few tips on dealing with the issue. Make sure you have strong SPF records, and follow other email best practices. Also, be sure your domain is not on a blacklist as that would contribute to the problem. If so, we can assist with de-listing. Hope that helps!
I am using gmail as my client using POP3 SSL. I had forwarders on, but I deleted all the forwarders. I no longer receive incoming regular work emails as spam. However, my outgoing emails are still being marked as spam. Any way to resolve this issue?
firstname.lastname@example.org it is fishing scam address
Thank you for your question regarding phishing scams. If you are concerned your account may have been compromised by malware, I recommend contacting our Technical Support team for direct assistance:
I've been a customer of inmotion for more than a decade. My domain name is w2agz.com. Within the last 10 days several friends/family have told me their emails are being rejected as spam???
Why am I being rejected as spam?
Hi! Administering your mail and keeping in from being marked as spam is a process that requires you and your mail administrator to constantly monitor what kind of email you are sending and how much you are sending it. If you're sending to certain large mail providers and recipients are frequently marking your mail as spam, or just not reading it, the security algorithms used by those mail providers may eventually end up marking your mail as spam.
This could be caused by something innocuous like missing the plaintext equivalent when sending an HTML email, or sending a document like an Excel sheet with a macro that accidentally reads as something malicious.
As general tips, be sure to check some common spam blacklists and make sure your domain has not been added to one of them. If this has occurred, the specific blacklist will usually have instructions on how to proceed with 'de-listing' your domain.
Be sure that you have a correct SPF record for your site. These days, major mail providers all but require a strong DMARC record as well, so please make sure that is in place. If you are having trouble sending to specific email providers, check to see if they offer resources or guidelines on acceptable sending policy-- there may be a platform specific rule you will need to adapt to.
That said, to accept or reject an email message is ultimately up to the receiving server. If you are able to, try reaching out to the administrator of one of the servers and see if you can learn more. Most servers have anti-spam software in place, and it's possible something as innocuous as a few particular words (or even punctuation choices!) can cause something to be labelled as spam. I hope that helps point you in the right direction!
I am frustrated by the "new" spam mail rules on outgoing email. Apparently I cannot send a Reply to a received email or at least not to an email that is part of thread.
Thank you for your question regarding Spam Rules. It is possible that there is a workaround for this issue, I recommend contacting our Technical Support team for direct assistance with this feature:
I don't seem to see a way to mark and block emails I don't want to see. On my personal email accounts (gmail, yahoo, etc.), this is easy, as there is a spot on a pull down menu. What is the problem?
Hi Denise! Unfortunately, marking email as spam post-delivery is a client specific feature that neither Horde nor Roundcube offer. In the clients you mentioned, the client/mail interface and mail server are linked, so marking something as junk post-receipt can actually have an effect. Since Horde and Roundcube are separate from the parts of the server that actually control what counts as spam, marking things as junk isn't going to change their spaminess-- you will need to go into the cPanel spam settings directly.
Forwarding emails are all going to the spam folder. Different email hosts, ie...gmail, outlook, etc.. even when marked not spam.
Hello Dawnzella Gearhart,
Thank you for your question regarding forwarded emails going to the spam folder in error. I recommend reviewing the following guide that outlines why this occurs and how to resolve the issue:
Please let us know if you have any further questions, we are happy to help.
Customer support service by UserEcho