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Answer
Alyssa K 3 days ago

Hello Dawnzella Gearhart, 

Thank you for your question regarding forwarded emails going to the spam folder in error. I recommend reviewing the following guide that outlines why this occurs and how to resolve the issue:

https://www.inmotionhosting.com/support/email/email-forwarder-sending-mail-to-spam/

Please let us know if you have any further questions, we are happy to help. 

Best Regards, 

Alyssa K. 

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Answered

Password-Recovery/SpamExperts never sends me the Temporary Password

rocky42 1 year ago in Email / Fighting Spam 0
I have the "info@" account just started. Have received and sent emails. When trying to get into SpamExperts, I enter the domain (several times now) and after a half-hour still never receive the link to reset P/W so I can enter the system.
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Answered

Box Trapper Down for me & can't submit support ticket

DJRizzo 1 year ago in Email / Fighting Spam 0
I attempted to submit a ticket on this. But every time I clicked "submit" nothing happened. I tried it in both Safari & Chrome web browsers. Don't have time to call nor time to wait for a chat agent (35 minute wait being quoted right now). I'm being inundated with spam so hopefully I can get help here in case I'm missing something on my end.

I use Box Trapper on my primary email account. Today it is allowing all email to pass through. This includes email that is NOT on my whitelist and IS on my ignore list. I verified the issue by adding my Gmail account to my blacklist then sending an email from my gmail to my primary account. The email successfully passed Box Trapper and I did not receive the automatic blacklist response.

I have verified Box Trapper is enabled in the control panel. I disabled it, then re-enabled it and the issue persists. The Box Trapper log does not show any activity at all for today, but it does show activity for yesterday. I used the Box Trapper queue just last night so I know it's only been 12 hours or less since this issue started.

In the meantime I turned on Spam Assassin, but with the volume of Spam I get I prefer Box Trapper.

Any help is appreciated.
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Answered

Google Ad malware on right sidebar - need help finding source.

InMotionFans 3 years ago in Email / Fighting Spam 0
Hi, i have a malware virus on a client site that was developed some time ago. a Google ad services is attaching to the ride side bar of the page. do you have any idea where it might be hidden? the client does not have a back up

Thank You!
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Answered

Audit system level spam filter

corese5 3 years ago in Email / Fighting Spam 0
I'd like to access the account level spam folders such as spam assassin. When I redirect these filters to a user, a new 'domain' is created in the user's email tree, looking a little like self-referencing. It looks like this: subdomain/user/subdomain.domain/user/spam. The user can't access the info without a new email account for the new 'domain'.
How do I access the account level spam folder to view or validate the filter level for better control?
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Answered

Spamassassin enabled. Will it work on emails for my addon domains?

InMotionFans 4 years ago in Email / Fighting Spam 0
I have enabled spamassassin in cPanel. I have a few add on domains with email addresses for each. How do I know which email addresses will be affected by the spamassassin?

Thanks!
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Answered

SpamAssassin Frontend for White/Black lists

InMotionFans 4 years ago in Email / Fighting Spam 0
Hi. Are there any Inmotion or third party Desktop apps that would provide a local frontend (GUI) for SpamAssassin? What I am interested in is the ability to quickly and easily whitelist/blacklist emails without having to log into cPanel, find SpamAssassin, click into configuration, etc. just to add someone to a list. This seems pretty basic to me, but I can't find anything.

Thank you for your assistance.
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Answered

How can I stop Tor browser users from accesing my website

InMotionFans 4 years ago in Email / Fighting Spam 0
There is a huge problem with Tor users trying to access my website.

I have read that i need to have access to the apache files to put in a script that will automatically update my .htaccess every week with the new tor exit nodes.

How can i do this on my shared hosting account?
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Answered

Spammers Are sending emails from my domain

InMotionFans 4 years ago in Email / Fighting Spam 0
Recently my domain got blacklisted and I was notified that I was hacked, and I checked my bounceback emails and looks like there are a lot of emails that was sent by fake addresses from my domain. I use google apps and have SPF and DKIM enabled and still this occurred !

How do I rectify / prevent this ?
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Answered

How can I block ALL email from certain TLDs?

InMotionFans 4 years ago in Email / Fighting Spam 0
I'm getting lots of spam in several of my email addresses from (esp. three) "new" TLDs (specifically: .top, .science, and .review. ) and I really really need to stop them!

I've tried Account Level Filtering with both ".top" and "top" -- and they still pour in! I've tried turning on Spam Assassin and told it to block those TLDs across all my email addresses. Spam Assassin apparently just stuffs emails from UN-blocked TLDs with a ton of crap (that confuses the heck out of my 92-yr-old mother!) and it still lets all the "blocked" TLDs walk right into my inboxes!

I want absolutely positively NO emails from the TLDs: .top, .science, and .review. I've tried everything I can think of! What am I doing wrong?! PLEASE help! (As you can probably tell, I'm at my wit's end!)

(Yes, I know all the "why you shouldn't block a TLD" comments: Do. Not. CARE. Want them to go away forever! Any decent company that wants my attention is NOT use those spam TLDs.)

Elenor