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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

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Answered

Hi I am receiving to many junk mail

Hemali 1 year ago in Email / Fighting Spam updated by Chris M (Content Marketing Coordinator) 11 months ago 1
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Answered

problem with mail

Francisco Velazquez 1 month ago in Email / Fighting Spam updated by Alyssa K 1 month ago 1


good day

We are having some details with our mail service, all the emails we send reach the spam or unwanted tray and take too long to send or receive the messages, also in the outoolk clients, it marks that the server certificate is not valid annex image

Answer
Alyssa K 1 month ago

Hello Francisco, 

Thank you for your question regarding email being sent to spam. I recommend reviewing the following guide:

https://www.inmotionhosting.com/support/email/stop-emails-being-labeled-spam/

Best Regards, 

Alyssa K. 

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Answered

we are receiving to much email spoofing attacks.

johnp 2 months ago in Email / Fighting Spam updated by Alyssa K 2 months ago 1

also some messages in the inbox being forwarded by some fake emails. some email of my staff receiving 500 bounce back emails even they are not sending emails. how to stop these spams.

Answer
Alyssa K 2 months ago

Hello johnp, 

Thank you for your question regarding email spoofing. I suggest ensuring that you have an SPF record in place:

https://www.inmotionhosting.com/support/email/create-custom-spf/

If the issue persists, I recommend contacting our Technical Support team for direct assistance. 

Best Regards, 

Alyssa K. 

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Answered

All of my outgoing e-mails are being flagged as SPAM

james 2 months ago in Email / Fighting Spam updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

How do I make this stop happening?

Answer

Hi, James! Where and how are the emails being flagged? 

If they are being flagged as spam by our outgoing spam filters, a few things can be responsible. One that I see quite often is excel spreadsheets: certain macros can accidentally read as malicious code to the outgoing filter. 

If it's an issue with outgoing mail, please get in touch with our 24/7 Support Team and request that mail from the domain be whitelisted. 

If your email is being labelled as spam by the recipients, we have a few tips on dealing with the issue. Make sure you have strong SPF records, and follow other email best practices. Also, be sure your domain is not on a blacklist as that would contribute to the problem. If so, we can assist with de-listing. Hope that helps!

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Answered

NOT using Forwarders any more, but my outgoing emails are still being marked spam

NINE Language Solutions 3 months ago in Email / Fighting Spam updated by Arnel C (Content Marketing Coordinator) 3 months ago 3

I am using gmail as my client using POP3 SSL.  I had forwarders on, but I deleted all the forwarders.  I no longer receive incoming regular work emails as spam.  However, my outgoing emails are still being marked as spam.  Any way to resolve this issue?

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Answered

notify@vps60331.inmotionhosting.com it is fishing scam address

hu 3 months ago in Email / Fighting Spam updated by Alyssa K 3 months ago 1

notify@vps60331.inmotionhosting.com it is fishing scam address

Answer
Alyssa K 3 months ago

Hello hu, 


Thank you for your question regarding phishing scams. If you are concerned your account may have been compromised by malware, I recommend contacting our Technical Support team for direct assistance:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

Answer

Hi! Administering your mail and keeping in from being marked as spam is a process that requires you and your mail administrator to constantly monitor what kind of email you are sending and how much you are sending it. If you're sending to certain large mail providers and recipients are frequently marking your mail as spam, or just not reading it, the security algorithms used by those mail providers may eventually end up marking your mail as spam. 


This could be caused by something innocuous like missing the plaintext equivalent when sending an HTML email, or sending a document like an Excel sheet with a macro that accidentally reads as something malicious. 

As general tips, be sure to check some common spam blacklists and make sure your domain has not been added to one of them. If this has occurred, the specific blacklist will usually have instructions on how to proceed with 'de-listing' your domain. 

Be sure that you have a correct SPF record for your site. These days, major mail providers all but require a strong DMARC record as well, so please make sure that is in place. If you are having trouble sending to specific email providers, check to see if they offer resources or guidelines on acceptable sending policy-- there may be a platform specific rule you will need to adapt to. 

That said, to accept or reject an email message is ultimately up to the receiving server. If you are able to, try reaching out to the administrator of one of the servers and see if you can learn more. Most servers have anti-spam software in place, and it's possible something as innocuous as a few particular words (or even punctuation choices!) can cause something to be labelled as spam. I hope that helps point you in the right direction!

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Answered

New Spam rules on outgoing email.

gary 5 months ago in Email / Fighting Spam updated by KTKT 5 months ago 2

I am frustrated by the "new" spam mail rules on outgoing email. Apparently I cannot send a Reply to a received email or at least not to an email that is part of thread.

Answer
Alyssa K 5 months ago

Hello gary, 

Thank you for your question regarding Spam Rules. It is possible that there is a workaround for this issue, I recommend contacting our Technical Support team for direct assistance with this feature:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

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Answered

How do I quickly label spam emails and block them?

denise 5 months ago in Email / Fighting Spam updated by Ronnie H. (Content Marketing Coordinator) 5 months ago 1

I don't seem to see a way to mark and block emails I don't want to see. On my personal email accounts (gmail, yahoo, etc.), this is easy, as there is a spot on a pull down menu. What is the problem?

Answer

Hi Denise! Unfortunately, marking email as spam post-delivery is a client specific feature that neither Horde nor Roundcube offer. In the clients you mentioned, the client/mail interface and mail server are linked, so marking something as junk post-receipt can actually have an effect. Since Horde and Roundcube are separate from the parts of the server that actually control what counts as spam, marking things as junk isn't going to change their spaminess-- you will need to go into the cPanel spam settings directly

Answer
Alyssa K 6 months ago

Hello Dawnzella Gearhart, 

Thank you for your question regarding forwarded emails going to the spam folder in error. I recommend reviewing the following guide that outlines why this occurs and how to resolve the issue:

https://www.inmotionhosting.com/support/email/email-forwarder-sending-mail-to-spam/

Please let us know if you have any further questions, we are happy to help. 

Best Regards, 

Alyssa K.