Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

Answer

Hi! Administering your mail and keeping in from being marked as spam is a process that requires you and your mail administrator to constantly monitor what kind of email you are sending and how much you are sending it. If you're sending to certain large mail providers and recipients are frequently marking your mail as spam, or just not reading it, the security algorithms used by those mail providers may eventually end up marking your mail as spam. 


This could be caused by something innocuous like missing the plaintext equivalent when sending an HTML email, or sending a document like an Excel sheet with a macro that accidentally reads as something malicious. 

As general tips, be sure to check some common spam blacklists and make sure your domain has not been added to one of them. If this has occurred, the specific blacklist will usually have instructions on how to proceed with 'de-listing' your domain. 

Be sure that you have a correct SPF record for your site. These days, major mail providers all but require a strong DMARC record as well, so please make sure that is in place. If you are having trouble sending to specific email providers, check to see if they offer resources or guidelines on acceptable sending policy-- there may be a platform specific rule you will need to adapt to. 

That said, to accept or reject an email message is ultimately up to the receiving server. If you are able to, try reaching out to the administrator of one of the servers and see if you can learn more. Most servers have anti-spam software in place, and it's possible something as innocuous as a few particular words (or even punctuation choices!) can cause something to be labelled as spam. I hope that helps point you in the right direction!

0
Answered

New Spam rules on outgoing email.

gary 2 months ago in Email / Fighting Spam updated by KTKT 2 months ago 2

I am frustrated by the "new" spam mail rules on outgoing email. Apparently I cannot send a Reply to a received email or at least not to an email that is part of thread.

Answer
Alyssa K 2 months ago

Hello gary, 

Thank you for your question regarding Spam Rules. It is possible that there is a workaround for this issue, I recommend contacting our Technical Support team for direct assistance with this feature:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

0
Answered

How do I quickly label spam emails and block them?

denise 2 months ago in Email / Fighting Spam updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

I don't seem to see a way to mark and block emails I don't want to see. On my personal email accounts (gmail, yahoo, etc.), this is easy, as there is a spot on a pull down menu. What is the problem?

Answer

Hi Denise! Unfortunately, marking email as spam post-delivery is a client specific feature that neither Horde nor Roundcube offer. In the clients you mentioned, the client/mail interface and mail server are linked, so marking something as junk post-receipt can actually have an effect. Since Horde and Roundcube are separate from the parts of the server that actually control what counts as spam, marking things as junk isn't going to change their spaminess-- you will need to go into the cPanel spam settings directly

Answer
Alyssa K 3 months ago

Hello Dawnzella Gearhart, 

Thank you for your question regarding forwarded emails going to the spam folder in error. I recommend reviewing the following guide that outlines why this occurs and how to resolve the issue:

https://www.inmotionhosting.com/support/email/email-forwarder-sending-mail-to-spam/

Please let us know if you have any further questions, we are happy to help. 

Best Regards, 

Alyssa K. 

0
Answered

Password-Recovery/SpamExperts never sends me the Temporary Password

rocky42 1 year ago in Email / Fighting Spam 0
I have the "info@" account just started. Have received and sent emails. When trying to get into SpamExperts, I enter the domain (several times now) and after a half-hour still never receive the link to reset P/W so I can enter the system.
0
Answered

Box Trapper Down for me & can't submit support ticket

DJRizzo 2 years ago in Email / Fighting Spam 0
I attempted to submit a ticket on this. But every time I clicked "submit" nothing happened. I tried it in both Safari & Chrome web browsers. Don't have time to call nor time to wait for a chat agent (35 minute wait being quoted right now). I'm being inundated with spam so hopefully I can get help here in case I'm missing something on my end.

I use Box Trapper on my primary email account. Today it is allowing all email to pass through. This includes email that is NOT on my whitelist and IS on my ignore list. I verified the issue by adding my Gmail account to my blacklist then sending an email from my gmail to my primary account. The email successfully passed Box Trapper and I did not receive the automatic blacklist response.

I have verified Box Trapper is enabled in the control panel. I disabled it, then re-enabled it and the issue persists. The Box Trapper log does not show any activity at all for today, but it does show activity for yesterday. I used the Box Trapper queue just last night so I know it's only been 12 hours or less since this issue started.

In the meantime I turned on Spam Assassin, but with the volume of Spam I get I prefer Box Trapper.

Any help is appreciated.
0
Answered

Google Ad malware on right sidebar - need help finding source.

InMotionFans 3 years ago in Email / Fighting Spam 0
Hi, i have a malware virus on a client site that was developed some time ago. a Google ad services is attaching to the ride side bar of the page. do you have any idea where it might be hidden? the client does not have a back up

Thank You!
0
Answered

Audit system level spam filter

corese5 4 years ago in Email / Fighting Spam 0
I'd like to access the account level spam folders such as spam assassin. When I redirect these filters to a user, a new 'domain' is created in the user's email tree, looking a little like self-referencing. It looks like this: subdomain/user/subdomain.domain/user/spam. The user can't access the info without a new email account for the new 'domain'.
How do I access the account level spam folder to view or validate the filter level for better control?
0
Answered

Spamassassin enabled. Will it work on emails for my addon domains?

InMotionFans 4 years ago in Email / Fighting Spam 0
I have enabled spamassassin in cPanel. I have a few add on domains with email addresses for each. How do I know which email addresses will be affected by the spamassassin?

Thanks!
0
Answered

SpamAssassin Frontend for White/Black lists

InMotionFans 4 years ago in Email / Fighting Spam 0
Hi. Are there any Inmotion or third party Desktop apps that would provide a local frontend (GUI) for SpamAssassin? What I am interested in is the ability to quickly and easily whitelist/blacklist emails without having to log into cPanel, find SpamAssassin, click into configuration, etc. just to add someone to a list. This seems pretty basic to me, but I can't find anything.

Thank you for your assistance.