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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.


Wordpress Installed Dont Know What To Do Next

Azazel 7 years ago in Getting started / New Customers 0
Hi all,
My question is now that I have wordpress installed through fantastico, what do I do next? How do I get to the wordpress dashboard to even begin to learn how to do something?

I am brand new to website creation however I did more than an hour of searching for help before posting this question.

Most of what I read in support center assumed I already had this basic knowledge.

Thanks in advance.


Site not displaying

dwoodruff 7 years ago in Getting started / New Customers 0
I installed WorPress but the site is not displaying.
Any ideas?

Where do I find whm/cpanel password

NewmanPR 7 years ago in Getting started / New Customers 0
I have changed the AMP password but evidently the WHM/Cpanel password is different. Where do I find it?

I also saw this topic in the Q&A but we have a dedicated server so could not parse the answer in a way that was applicable.

I cannot log in to my cpanel or website builder

gypsyfay 7 years ago in Getting started / New Customers 0
Each time i try to log in it tells me that the password is incorrect. I have tried resetting but it doesnt work.

I have had this account one day and I am ready to cancel it because it shouldn't be this difficult to use.

I notice this is a common problem and that disturbs me. I need to get this fixed immediately or I am cancelling.

Moving site to Wordpress

Sharlene 7 years ago in Getting started / New Customers 0
Hi. We currently have a site hosted somewhere else. We decided to host it on inmotion and use webpress. I am not planning to transfer anything since we want to make many changes. I downloaded Wordpress, but I am not sure what to do next. I want to keep our website up until the end of the month, and then transfer it, and I'll be wanting to be working on the site in the meantime. Please direct me to the next steps.

thank you!

How do I stop spam email to my account email posing as Inmotion?

ShortsOD 7 years ago in Getting started / New Customers 0
I am getting 20 emails a day from the following address:
Cron Daemon
with the following:
Set-Cookie: SESSd41d8cd98f00b204e9800998ecf8427e=c5b7663c9d6b93b38e71a4d4c21bddfe; expires=Fri, 02-Nov-2012 13:33:21 GMT; path=/
Expires: Sun, 19 Nov 1978 05:00:00 GMT
Last-Modified: Wed, 10 Oct 2012 10:00:01 GMT
Cache-Control: store, no-cache, must-revalidate
Cache-Control: post-check=0, pre-check=0
Content-Type: text/html; charset=utf-8

Has anyone else received this since joining inmotion and how did you stop them?

How to Change Support Center password?

LeslyC5 7 years ago in Getting started / New Customers 0
for support center?

Slow loading times every 30 minutes or so

lw1990 7 years ago in Getting started / New Customers 0
I've been editing my phpbb forum adding forums and other stuff (default theme, nothing fancy going on), and for some reason every 20 to 45 minutes (I haven't been able to tell exactly) there will be what appears to be a server downtime, because nothing will respond. I can't even go to my home domain which has nothing but directories to subdomains on it. All websites on my domain will load indefinitely, while any other external website (in the same browser [firefox] on a different tab will load instantly). I have a very highspeed connection and again, I'm not straining my account usage at all and I know it's not specific to my pc as this has also happened on my laptop at university today - using their wifi.

Things I've tried:
1. Using another browser
2. Hitting refresh a couple times if it [No improvement]
wouldn't respond [No improvement, get 404 error sometimes]
3. Testing other websites to see if it's my internet connection [Nope, they work]
4. Testing inmotionhosting.com [Nope, it loads fine during this problem]

Is there any sever maintenance going on? I just bought hosting here and it's really frustrating to see a barebones website lag for 2 minutes every so often.

What I suspect:
I'm new to web hosting in general, and all the time I've had a FileZilla [FTP] account logged in, in the background, so that COULD be what is causing it? Maybe you're not supposed to stay logged into the FTP at the root directory? (Even though there is no file upload/download going on)

Why is my domain showing as "parked"?

almani 7 years ago in Getting started / New Customers 0
Why is my domain showing as "parked"?

Yesterday it was showing all right.


olbok 8 years ago in Getting started / New Customers 0
from uploading into an new account, how long times it take into you can wiev on internet