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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

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Answered

cache

pat 1 year ago in Getting started / New Customers updated by anonymous (Content Marketing Coordinator) 1 year ago 1

New customer here - 1st day.

How to I refresh the nginx cache - making changes and they are not showing up when I refresh my browser.  Can I use cPanel to do this?

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Answered

I have a website, but want to update it to a Wordpress site. Do I need to transfer the site first, or do I build a new site then transfer to new site?

slpcria 2 months ago in Getting started / New Customers updated by JT S. (Technical Writer) 2 months ago 1

I have a website hosted with someone else. It is very old. I want to update my site and redesign it in WordPress. How do I do that? Do I transfer my old site to InMotion, first?

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Answered

Not sure if I need more before I can import an existing WordPress site

mathi77 1 year ago in Getting started / New Customers 0
I'm trying to move a WordPress site to our InMotion Hosting account.
The admin from the old location sent me a backup of the current site that he created by pulling down via FTP.
Will that work or should they create the backup a different way?
I'm not sure if a backup of the SQL was included, I couldn't find any file ending in sql.
The old location does use CPanel so they could create a backup that way but the site is currently a subdomain. Can they still use the CPanel backup wizard to create the backup even though the site is a subdomain?

Thanks for your help.
Matt
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Answered

sistemadeenvio.info (sistem26) support help

Hi today I purchased this server sistemadeenvio.info (sistem26) and I want to use the 2 hour free managed support.

Please do this (in this order)

- create this DNS
NS1.SISTEMADEENVIO.INFO
NS2.SISTEMADEENVIO.INFO
and tell me which IP you put for each
- restore all the accounts located here www.balitas.net/backups-servidor-segundo/weekly/2019-03-24
- also create this DNS
NS1.ABRIMA.COM
NS2.ABRIMA.COM
and tell me which IP you put for each
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Answered

login in cPanel and WHM

hello

i try login in cPanel and WHM
i get msg net open


Hmmm...can’t reach this page
Try this
Make sure you’ve got the right web address: https://secure.servconfig.com:2083
Search for "https://secure.servconfig.com:2083" on Bing
Refresh the page
Details

pse help
thanks
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Answered

Why are assigned passwords subsequently revealed within confirm email?

probe 2 years ago in Getting started / New Customers 0
When creating an Inmotionhosting account at https://www.inmotionhosting.com/support/ the user assigns own password (obscured by the usual *****), but upon receiving a 'must open' email with confirmation link for confirming the account, the password is revealed (making little sense if initially within the form it was securely obscured) with originally assigned string - why does is this made to function and operate according to such inadequate principle (taking into account initial creation form password input setting)?
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Answered

Where do we see our support tickets?

When I issue a support ticket, I don't get any email back, and I don't see where the ticket is available to view.
Where do we go to access our InMotion support tickets? (I need to add information to the existing ticket). Thanks!
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Answered

update my cms i have failed

kiyagamm 2 years ago in Getting started / New Customers 0
i have tried all steps but i failed to get my cms updated from 2.x to 3.x joomla
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Answered

Starting site design before domain tranfer

shiggy 3 years ago in Getting started / New Customers 0
How can I log in to WP to start work on my site before the domain transfer is completed?
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Answered

I can't login to my BoldGrid admin page (Error 404)

Hi - I've just signed up with a new domain name, and installed BoldGrid, but when I go to the admin page it shows me a 404 error message.