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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

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Answered

What’s with the constant “Cannot Verify Server Identity” business?

it.admin 11 months ago in Email / Email Client Setup updated by John-Paul B (Content Marketing Coordinator) 2 weeks ago 11

It’s popped up 15 times just while typing this.

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Answered

Getting contacts from Horde into Gmail

jeffreykimel 3 weeks ago in Email / Email Client Setup updated by Arnel C (Content Marketing Coordinator) 3 weeks ago 1

What settings do I use to be able to import Horde contacts into my gmail?

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Answered

How to use my personal O365 to access my email? I see help for client set up for Outlook 2016 but not for O365

tpetite 1 month ago in Email / Email Client Setup updated by Arnel C (Content Marketing Coordinator) 1 month ago 1

How to use my personal O365 to access my email? I see help for client set up for Outlook 2016 but not for O365

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Answered

not receiving business emails

reedadam77 3 months ago in Email / Email Client Setup updated by Ronnie H. (Content Marketing Coordinator) 3 months ago 1

I'm getting a pop up message on my phone that says,The identity of "..." cannot be verified". What does this mean and how do I fix it?

Answer

Hello! For your privacy, I removed the URL you listed in your question after I checked on its status. There are two possible issues based on what you typed. 

1) The exact domain you listed is not currently registered. If you have set up your cPanel using that domain, you still need to register the domain. Then, once the registration is fully in effect, you will be able to use that URL to send and receive email!

2) (More Likely) The domain you listed had 'mail' at the beginning of it. If your actual domain was the domain name you listed without the word 'mail,' please note that you should include a period/full-stop after the word 'mail' when setting up your mail client. If this was the only issue, you do not need to register the 'mail' version of the domain, you just need to fix how the domain is entered in the mail client. Hope that helps!

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Answered

i have two mail servers one cpanel (imap) one office365. both are recieving different emails. how can i make all ingoing mails come in one place?

kholoud 3 months ago in Email / Email Client Setup updated by Ronnie H. (Content Marketing Coordinator) 3 months ago 1

my organization have domain let's say example.com. imap.pop3. using this domain we subscribed to microsoft 365 business. we have verfied the domain and it was working until i tried to manage dns from microsoft admin. the mx records was created but unforunately nameserver didnot. and now all users have to 2 mails servers with 1 email account. the problem that each server receives different emails. how can i resolve this. either by undoing microsoft dns managing step or complete to have mail totally migrated. all i want is to have one inbox contains all mails sent to this email.

Answer

Hi Kholoud! You should be able to manage your DNS from either Microsoft's DNS Admin or the cPanel zone editor. Just pick whichever one is easiest for you to use. 

If you use Microsoft's DNS, make sure you only have one set of MX records pointed to your Office 365 email and that your primary A record is pointed to your server's IP address

If you use the zone editor, make sure that you only have one set of MX records listed in the DNS, and that they are pointed to the Office 365. 

Once that is all taken care of (and you are using only one set of nameservers), you can always use a mail client to transfer your emails from the old accounts to your new account. This article describes how to transfer email to InMotion using Thunderbird, but the process of transferring email from InMotion using Outlook will be similar. When you connect to the old accounts, just use your server name URL instead of your site's URL to set up the client-- instead of something like mail.yourdomain.com you will be using biz###.inmotionhosting.com to connect the client to the old accounts-- with biz### being replaced by the actual name/number of your server. Hope that helps!

Answer

There is, yes! There are two standard ways to set up an email client: IMAP and POP3. 


IMAP is the one that 'syncs' email across your devices. It's usually more popular these days, so most guides describe enabling it by default. POP3 is the other format that behaves as you describe. 

When you configure your email, make sure that you use the 'POP3' configuration. The main difference is the port numbers-- The Incoming Port will be 995 for POP3 (as opposed to the standard 993 for IMAP). 

As always, please test it once it is set up, but that should allow you to delete email from your phone without having any effect on the server!

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Answered

how to configure microsoft 365 client for email

Gail D Port 3 months ago in Email / Email Client Setup updated by Arnel C (Content Marketing Coordinator) 3 months ago 1

How do I configure Microsoft 365 client for email. The ports I am using for other MS products do not seem to be working.

Answer

Hi Michael! I looked this up in Apple documentation/forums and it seems to be a common problem after recent updates. 

As a preliminary, please make sure you are using IMAP as POP3 does not have push as an option.

First, please try going to:
Settings > Password & Accounts > Fetch New Data > iCloud

This is just to be sure that Push is selected as an option.

If that does not present Push as an option, for the time being I would suggest using Fetch at what seems like an appropriate interval and following up in Apple specific support, though based on what I'm reading it may not be resolved until the next update. We aren't Apple specialists, though, so I would encourage you to check their support as well. I hope that helps though!

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Answered

Hi ..Thunderbird...Unable to receive or send emails

witair 4 months ago in Email / Email Client Setup updated by Alyssa K 4 months ago 1

Unable to receive or send emails when using Internet connections in Hotels..By all devices PC , iPad or iPhone. Internet access successful Just I ca not receive or send email...

Answer
Alyssa K 4 months ago

Hello witair, 


Thank you for your question regarding email. It is possible that there is an issue with the firewall in the local network. I recommend contacting the hotel staff to see if email services are being blocked in their firewall. 

Best Regards, 

Alyssa K. 

Answer
Alyssa K 4 months ago

Hello Roy, 

Thank you for your question regarding Outlook 2007. Unfortunately, this software is not something we are able to support, so our ability to troubleshoot is limited. It is likely that there is a setting in the program that opts to temporarily remove deleted emails as opposed to permanent deletion. 


Best Regards. 
Alyssa K.