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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

0
Answered

I am not familiar with cpanel and what it mean

barryandleah 6 days ago in Technical Support / cPanel updated by Ronnie H. (Content Marketing Coordinator) 5 days ago 1
Answer

cPanel is a control panel that helps you manage your web hosting. cPanel lets you carry out a variety of server-related tasks like creating emails, managing files, and installing software with an easy to use graphical interface. Here is a short write-up if you need more information!

Answer

Ah, I see what happened now!

Yes, adding /wp-login.php or /wp-admin to your domain name will take you to the login page for WordPress. When I did that the first time I checked your site, though, I received an error/not found message. Because of that, I had (incorrectly) assumed WordPress was not installed on your site. Apologies!

It looks like what really happened is this: something related to the domain or server was in the process of updating and sending both of us to a default error message instead of the correct place to login. If the site was recently transferred, or the domain recently pointed, that was probably just something called 'propagation time,' where we wait for the world's DNS to catch up to a recent change. 

Anyway, it should work consistently from here on out. Sorry about the mix-up!

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Answered

Hi, for some reason the cpanel button don't show up in my AMP dashboard?

jussir 2 months ago in Technical Support / cPanel updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Could this be because I haven't set up a domain yet?

I was trying to connect to the server with ssh and use it as a static file server (at first), but looks like I can't do much without cpanel access.

Wonder if this is even possible to use db0385010e2875752.temporary.link as web address, or if dedicated domain is required?

Answer

Hi, Jussir! Even with a temporary link, an account that has cPanel enabled should still have a cPanel button. Plus, cPanel can be accessed using the server's name in place of your domain name, so that should not get in the way. Try viewing your account's Technical Information in AMP and see if a domain name for your server itself is listed, then go to that domain name with /cpanel on the end of it. 

If that does not work, I also wanted to confirm that you have an account that comes with cPanel already installed. Most of our plans do, but Bare Metal, Cloud VPS, and some Dedicated Hosting configurations will not. If your plan comes with Managed Hosting consultation time, though, they would be able to install cPanel for you!

If you have a standard Shared, WordPress, VPS, or Reseller Hosting plan, there may have simply been an error with how the account was provisioned. If that's the case, please get in touch with our live 24/7 Technical Support team and they'll help you resolve the issue directly.

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Answered

FTP+DNS+meine Domain

muhammed.designer 2 months ago in cPanel / WHM updated by Alyssa K 2 months ago 1

Hi,

I recently spoke to you about support chat because of the following problem,

- First problem, I can not use my FTP access (I always get an error message when Filezila that the connection has failed.

- 2 Problem, I can only find my domain orient4Hosting.com in AMP, but not in WHM, e.g. Make a cPanel Account a Demo or Vanity nameservers.

Answer
Alyssa K 2 months ago

Hello muhammed.designer, 

Thank you for your question regarding FTP and domain name management. You may need to create the cPanel account for that domain via the following instructions:

https://www.inmotionhosting.com/support/edu/cpanel/create-cpanel-accounts-in-whm/

In regards to the FTP issue, it is possible that there is an issue with the settings you are using to connect to server. I recommend using the server IP to connect instead of the domain name. Please see the following page for more information about FTP connections:

https://www.inmotionhosting.com/support/website/ftp/getting-started-guide/

Best Regards, 

Alyssa K. 

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Answered

Can't remember my login to cpanel

AlexandGai Michie 2 months ago in Technical Support / cPanel updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1
Answer

Sorry to hear that you're having trouble! Here is how to reset your cPanel login. If you cannot access the page, please check to make sure you have not been accidentally blocked by Fail2ban security software.

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Answered

Notification form cPanel in Texas about a problem with my email. What is this?

jeff 2 months ago in Technical Support / cPanel updated by Arnel C (Content Marketing Coordinator) 2 months ago 3

Security Updates.


Urgent Attention Needed Now.

We detected something unusual about your account. Your email address has been used to spam other email contacts thereby has been flagged for permanent removal from the cPanel webmail.

If this was not you, revalidate your email address then wait for a response from our Security support team.

Revalidate Account



Want to send us your candid feedbacks? Just email us at cs@cpanel.net.

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Answer
Alyssa K 2 months ago

Hello Jeff, 

Thank you for your question regarding cPanel. Unfortunately, as cPanel is a separate company, we do not have control over their automated email services. If InMotion Hosting detects an issue with one of your accounts, we will notify you directly via the email address we have on file. I recommend contacting our Technical Support team to see if there are any current issues with your account. 

Best Regards. 

Alyssa K. 

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Answered

cPanel will not let me delete files

Garrett Flynn 2 months ago in Technical Support / cPanel updated by Arnel C (Content Marketing Coordinator) 2 months ago 1

I keep getting this error when I try to delete files in the cPanel file manager: FileOp Failure: (XID 96sg7u) The system failed to create the file “/home/knowan5/.trash/.trash_restore.lock” (as EUID: 3390, EGID: 3388 3388) because of the following error: Permission denied

How am I supposed to enable this permission?

0
Answered

Potential bug, can't set up cPanel for new website

elierporto 2 months ago in Technical Support / cPanel updated by Alyssa K 2 months ago 1

Hi, 

I have a new website project that I'd like to start working on, however I can't set up a cPanel for it.

When I go to the website on my AMP and click on cPanel. It takes me to the cPanel Login.

Here's where the problem is. 

I can't type anything on the username input field. Password field works fine.

However, the username input field does not. If I right click it, the browser is treating it like an image, I can save as. I can't input or paste any text on it though, so I can't set up my cPanel login due to this.

I've tried a couple of things, such as clearing all my browser cache data, I've tried switching web browsers, I've tried using a different PC. All having the same issue, can't type anything in the username input field.

That's why I'm thinking it might be a bug.

Can anyone help me with this?

Thanks in advance.

Answer
Alyssa K 2 months ago

Hello elierporto,

Thank you for your question regarding cPanel login, I apologize for the inconvenience. It is possible that there is an issue with the URL being used to access the login page. I suggest opening a new tab and navigating to your domain name followed by /cpanel. For example, if my site was examplesite.net, I would go to examplesite.net/cpanel to login to cPanel. If this still does not work, I recommend contacting our Technical Support team for direct assistance with your account.

Best Regards, 

Alyssa K. 

0
Answered

Can't log into cpanel since I changed my primary domain name. cpanel still tries to go to the previous domain that no longer exists

Mark Kintzel 2 months ago in Technical Support / cPanel updated by Alyssa K 2 months ago 1

On the Account Management Page, I used the "change primary domain" button to change my primary domain name.  The change seemed to go very well; however, ever since then I haven't been able to log into cpanel.  It tries to go to the old domain name (which doesn't exist) and so can't get logged in.  I will be starting over completely if there is a simple way to just restart.

Answer
Alyssa K 2 months ago

Hello Mark, 

Thank you for your question regarding primary domain changes. It is possible that your browser has the old URL cached. I recommend clearing your cache via the following instructions:

https://www.inmotionhosting.com/support/website/how-to-clear-browser-cache-for-major-browsers/

Once the cache has been cleared, please try to login again. If that still doesn't work, I recommend contacting our Technical Support team for direct assistance:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards,

Alyssa K.