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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

+2
Answered

CPanel not loading. What's up with that? Other site loads fine.

Baz 1 year ago in Technical Support / cPanel updated by Chris M (Content Marketing Coordinator) 1 hour ago 1
+1
Answered

Changing your PHP Version in cPanel

Scott Roman 3 months ago in Technical Support / cPanel updated by Alyssa K 3 months ago 1

I am being told that I need the most recent version of PHP, which happens to be PHP 7.4. However, I cannot seem to find version 7.4 in cPanel anywhere. Where would I go about getting it?

Answer
Alyssa K 3 months ago

Hello Scott, 

Thank you for your question regarding PHP versions. If 7.4 is not visible in the PHP configuration menu, then it may not be available on your server. I recommend contacting our Technical Support team to see if 7.4 can be accessed:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

0
Answered

Resource Limit Is Reached, "50/50 entry process", how do I solve it? i need my site online!!!

Ignacio Silva 2 weeks ago in Technical Support / cPanel updated by Arnel C (Content Marketing Coordinator) 2 weeks ago 3

Hi! i've got the following error: "Resource Limit Is Reached", I checked the cpanel metrics, and it says "50/50 entry process", how do I solve it? i need my site online!!!

Answer
Alyssa K 3 weeks ago

Hello lqra0001, 

Thank you for your question regarding 500 errors. Unfortunately, as there are a number of different possible causes for this type of error, it is difficult for me to troubleshoot without additional information. I recommend contacting our Technical Support team for direct assistance in troubleshooting this issue:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

0
Answered

Support for differential backups

info 4 weeks ago in Technical Support / cPanel updated by Ronnie H. (Content Marketing Coordinator) 4 weeks ago 1

Our full (automated) backup is quite large, but it's mostly e-mail, where some accounts are fairly idle. Currently backup is pretty much all or nothing, and we're limited to 2 backups (daily or otherwise). Ideally, I'd want to have a weekly full backup with daily differentials, which would make much better use of the backup storage space, and allow more backups to be saved.

Answer

Hi, info! If you're referring to the backups made with cPanel's Backup Manager, you're going to be a bit limited as the nature of the software favors streamlining/'set it and forget it' over granular configuration. If you're on a VPS or Reseller account, there are some more options available at the WHM level that may be of help to you. One thing you may want to try is setting the 'default' backup to exclude email, then manually create full cPanel account backups on a weekly basis that include email (and everything else).


My personal choice, if I were in this situation, would be to configure the Backup Manager to backup everything except emails/other backups, manually perform a cPanel backup on a weekly basis covering the entire account, and then adding a backup solution to the website itself-- if it's a WordPress site, something like our BoldGrid Total Upkeep could easily be configured to create the daily backups you're discussing-- and store them externally on something like a GDrive or AWS S3! As long as you're careful not to 'backup the backups' and create a spiral of ever-growing backups that cause you to run out of disk space, strategic use of multiple backup solutions is probably going to get what you're looking for with a minimal amount of fuss. 


The benefit here is that the Backup Manager lets you restore individual files/folders easily, the WordPress/other site plugins let you carefully configure exactly what is most important for a given site, and then you have weekly full account backups (ideally downloaded and stored somewhere secure) as a fallback in case something unusual happens. 

Side note: if you do use Total Upkeep, just remember to use your BoldGrid Connect Key to unlock all of the premium features. The exact best way to do this will vary depending on what type of server/account you have, but I hope the general idea described here helps!

0
Answered

move all data to web host in Thailand

pimprapa 4 weeks ago in Technical Support / cPanel updated by Ronnie H. (Content Marketing Coordinator) 4 weeks ago 1

Dear team I would like to move all data at inmotion to web host in Thailand since the service will be expired in 2020 November .Please kindly inform us where are the web programing and all data / please also send me a link to enter the control panel .Thx so much
Pim

Answer

Hello! You'll be able to access the files you need by logging in to cPanel. The easiest thing to do is to create a full backup in cPanel and use that to migrate your website. Please note that the article on migrating a website focuses on migrating a site to InMotion, but the same principles apply when moving a site elsewhere. We're sorry to see your site go, but I hope that helps!

0
Answered

ogin failed cpanel

123 1 month ago in Technical Support / cPanel updated by Arnel C (Content Marketing Coordinator) 4 weeks ago 1

1. I login into APM

2. I clicked reset password cpanel

3. try to loign cpanel

4. show popup "invalid login"

0
Answered

I reset password several time, but still failed to login Cpanel.

123 1 month ago in Technical Support / cPanel updated by Arnel C (Content Marketing Coordinator) 4 weeks ago 1

How can I login Cpnel?

Answer
Alyssa K 1 month ago

Hello birgit kraus, 

Thank you for your question regarding email. Unfortunately, it is unclear what is being asked here. If you are attempting to decide between using an email client or webmail, then it is largely preference. Webmail is accessible via web browser whereas email clients can be accessed directly from your desktop.  

Best Regards, 

Alyssa K. 

Answer

Hello! The easiest thing to do will be to set up a 301 redirect in cPanel. Just be careful to enter exactly the URLs you are redirecting. The default choice will be the entire domain; just specify that you are redirecting the URLs you listed above and you should be all set!