Welcome to the InMotion Hosting
Community Support Center!
It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!
Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.
Please keep in mind that your question will be public, so please do NOT post any sensitive information, such as email addresses, usernames, or passwords. Learn more about how to make the most out of our Community Support Center.
Check out these related questions for an answer.Don't see an answer to your question? Click the Ask this Question button to submit it to the Community forum for review.
cPanel is a control panel that helps you manage your web hosting. cPanel lets you carry out a variety of server-related tasks like creating emails, managing files, and installing software with an easy to use graphical interface. Here is a short write-up if you need more information!
Ah, I see what happened now!
Yes, adding /wp-login.php or /wp-admin to your domain name will take you to the login page for WordPress. When I did that the first time I checked your site, though, I received an error/not found message. Because of that, I had (incorrectly) assumed WordPress was not installed on your site. Apologies!
It looks like what really happened is this: something related to the domain or server was in the process of updating and sending both of us to a default error message instead of the correct place to login. If the site was recently transferred, or the domain recently pointed, that was probably just something called 'propagation time,' where we wait for the world's DNS to catch up to a recent change.
Anyway, it should work consistently from here on out. Sorry about the mix-up!
Could this be because I haven't set up a domain yet?
I was trying to connect to the server with ssh and use it as a static file server (at first), but looks like I can't do much without cpanel access.
Wonder if this is even possible to use db0385010e2875752.temporary.link as web address, or if dedicated domain is required?
Hi, Jussir! Even with a temporary link, an account that has cPanel enabled should still have a cPanel button. Plus, cPanel can be accessed using the server's name in place of your domain name, so that should not get in the way. Try viewing your account's Technical Information in AMP and see if a domain name for your server itself is listed, then go to that domain name with /cpanel on the end of it.
If that does not work, I also wanted to confirm that you have an account that comes with cPanel already installed. Most of our plans do, but Bare Metal, Cloud VPS, and some Dedicated Hosting configurations will not. If your plan comes with Managed Hosting consultation time, though, they would be able to install cPanel for you!
If you have a standard Shared, WordPress, VPS, or Reseller Hosting plan, there may have simply been an error with how the account was provisioned. If that's the case, please get in touch with our live 24/7 Technical Support team and they'll help you resolve the issue directly.
I recently spoke to you about support chat because of the following problem,
- First problem, I can not use my FTP access (I always get an error message when Filezila that the connection has failed.
- 2 Problem, I can only find my domain orient4Hosting.com in AMP, but not in WHM, e.g. Make a cPanel Account a Demo or Vanity nameservers.
Thank you for your question regarding FTP and domain name management. You may need to create the cPanel account for that domain via the following instructions:
In regards to the FTP issue, it is possible that there is an issue with the settings you are using to connect to server. I recommend using the server IP to connect instead of the domain name. Please see the following page for more information about FTP connections:
Sorry to hear that you're having trouble! Here is how to reset your cPanel login. If you cannot access the page, please check to make sure you have not been accidentally blocked by Fail2ban security software.
Thank you for your question regarding cPanel. Unfortunately, as cPanel is a separate company, we do not have control over their automated email services. If InMotion Hosting detects an issue with one of your accounts, we will notify you directly via the email address we have on file. I recommend contacting our Technical Support team to see if there are any current issues with your account.
I keep getting this error when I try to delete files in the cPanel file manager: FileOp Failure: (XID 96sg7u) The system failed to create the file “/home/knowan5/.trash/.trash_restore.lock” (as EUID: 3390, EGID: 3388 3388) because of the following error: Permission denied
How am I supposed to enable this permission?
I have a new website project that I'd like to start working on, however I can't set up a cPanel for it.
When I go to the website on my AMP and click on cPanel. It takes me to the cPanel Login.
Here's where the problem is.
I can't type anything on the username input field. Password field works fine.
However, the username input field does not. If I right click it, the browser is treating it like an image, I can save as. I can't input or paste any text on it though, so I can't set up my cPanel login due to this.
I've tried a couple of things, such as clearing all my browser cache data, I've tried switching web browsers, I've tried using a different PC. All having the same issue, can't type anything in the username input field.
That's why I'm thinking it might be a bug.
Can anyone help me with this?
Thanks in advance.
Thank you for your question regarding cPanel login, I apologize for the inconvenience. It is possible that there is an issue with the URL being used to access the login page. I suggest opening a new tab and navigating to your domain name followed by /cpanel. For example, if my site was examplesite.net, I would go to examplesite.net/cpanel to login to cPanel. If this still does not work, I recommend contacting our Technical Support team for direct assistance with your account.
Can't log into cpanel since I changed my primary domain name. cpanel still tries to go to the previous domain that no longer exists
On the Account Management Page, I used the "change primary domain" button to change my primary domain name. The change seemed to go very well; however, ever since then I haven't been able to log into cpanel. It tries to go to the old domain name (which doesn't exist) and so can't get logged in. I will be starting over completely if there is a simple way to just restart.
Thank you for your question regarding primary domain changes. It is possible that your browser has the old URL cached. I recommend clearing your cache via the following instructions:
Once the cache has been cleared, please try to login again. If that still doesn't work, I recommend contacting our Technical Support team for direct assistance:
Customer support service by UserEcho