0
Answered

Hi, for some reason the cpanel button don't show up in my AMP dashboard?

jussir 3 months ago in Technical Support / cPanel updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Could this be because I haven't set up a domain yet?

I was trying to connect to the server with ssh and use it as a static file server (at first), but looks like I can't do much without cpanel access.

Wonder if this is even possible to use db0385010e2875752.temporary.link as web address, or if dedicated domain is required?

Answer

Answer
Answered

Hi, Jussir! Even with a temporary link, an account that has cPanel enabled should still have a cPanel button. Plus, cPanel can be accessed using the server's name in place of your domain name, so that should not get in the way. Try viewing your account's Technical Information in AMP and see if a domain name for your server itself is listed, then go to that domain name with /cpanel on the end of it. 

If that does not work, I also wanted to confirm that you have an account that comes with cPanel already installed. Most of our plans do, but Bare Metal, Cloud VPS, and some Dedicated Hosting configurations will not. If your plan comes with Managed Hosting consultation time, though, they would be able to install cPanel for you!

If you have a standard Shared, WordPress, VPS, or Reseller Hosting plan, there may have simply been an error with how the account was provisioned. If that's the case, please get in touch with our live 24/7 Technical Support team and they'll help you resolve the issue directly.

GOOD, I'M SATISFIED

Thanks! The reason was I have Cloud VPS. Sorry for late reply, the email notification had ended up in wrong folder.

Satisfaction mark by jussir 2 months ago
Answer
Answered

Hi, Jussir! Even with a temporary link, an account that has cPanel enabled should still have a cPanel button. Plus, cPanel can be accessed using the server's name in place of your domain name, so that should not get in the way. Try viewing your account's Technical Information in AMP and see if a domain name for your server itself is listed, then go to that domain name with /cpanel on the end of it. 

If that does not work, I also wanted to confirm that you have an account that comes with cPanel already installed. Most of our plans do, but Bare Metal, Cloud VPS, and some Dedicated Hosting configurations will not. If your plan comes with Managed Hosting consultation time, though, they would be able to install cPanel for you!

If you have a standard Shared, WordPress, VPS, or Reseller Hosting plan, there may have simply been an error with how the account was provisioned. If that's the case, please get in touch with our live 24/7 Technical Support team and they'll help you resolve the issue directly.