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Answered

I forgot the URL to edit my site [...] but I have the user info and password. Please help.

Jessica Zander 2 months ago in Technical Support / cPanel updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 7

Answer

Answer

Ah, I see what happened now!

Yes, adding /wp-login.php or /wp-admin to your domain name will take you to the login page for WordPress. When I did that the first time I checked your site, though, I received an error/not found message. Because of that, I had (incorrectly) assumed WordPress was not installed on your site. Apologies!

It looks like what really happened is this: something related to the domain or server was in the process of updating and sending both of us to a default error message instead of the correct place to login. If the site was recently transferred, or the domain recently pointed, that was probably just something called 'propagation time,' where we wait for the world's DNS to catch up to a recent change. 

Anyway, it should work consistently from here on out. Sorry about the mix-up!

Ugh--what software? Why do I need to install software? I just want to edit the site.

Sorry to be difficult but I don't understand what I'm missing.

The Software in this case is WordPress. It looks like it's already installed! As long as you're able to log in you should be good to go from here. 

Hi Ronnie.

This doesn't seem right. The webmaster found the URL and it's [domain-name]/wp-login.php but an error comes up.

What did you do, exactly??

Answer

Ah, I see what happened now!

Yes, adding /wp-login.php or /wp-admin to your domain name will take you to the login page for WordPress. When I did that the first time I checked your site, though, I received an error/not found message. Because of that, I had (incorrectly) assumed WordPress was not installed on your site. Apologies!

It looks like what really happened is this: something related to the domain or server was in the process of updating and sending both of us to a default error message instead of the correct place to login. If the site was recently transferred, or the domain recently pointed, that was probably just something called 'propagation time,' where we wait for the world's DNS to catch up to a recent change. 

Anyway, it should work consistently from here on out. Sorry about the mix-up!

Answered

Hi Jessica! I removed the URL you listed for your privacy after I went and took a look at the site. 


There are a couple of ways you can log in to edit the site depending on which login information you have. Based on how the site looks right now, you probably want to log in to the cPanel. That will let you get started installing software. 

You can also login to your Account Management Panel (AMP). Once you're there, you can access the cPanel by clicking on the cPanel icon. Hope that helps!