Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

Answer

Hi Faysie! Since email data in regards to dates and times is rarely changed directly, this is likely a setting in your mail client. Please check the relevant documentation for your client (Horde or Roundcube if it is listed on cPanel, other software like Outlook if that is what you are using) for the client-specific instructions. If you run into trouble, don't hesitate to get in touch with our 24/7 Live Support team. They can see if something unusual is going on!

0
Answered

Problem with email

jerry 1 month ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 1 month ago 1

Hello, we have stopped receiving emails. We noticed that the backups are full, could this be the reason why?

Answer

Hello! On most accounts, especially those using Backup Manager, having a full backup will not affect receiving email. If you are using a VPS or Dedicated Server, you will want to check on how much total disk space is available, as that can cause problems receiving mail. 

If you really want to narrow down what the issue is, the surest way to do so is to send a message from an external server to an email address on your server while checking the exim logs to what error occurs and where the error is occurring. This can be a bit difficult to set up on your own, especially if you have a Shared Hosting Plan since that would make it harder to check the logs.

I would suggest getting in touch with our 24/7 Technical Support team and requesting that they try monitoring the EXIM logs when sending to the address you're experiencing trouble with to see if the error logs point towards the problem. I hope that helps solve the issue!

0
Answered

My webmail server is not responsive

andrew 1 month ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 1 month ago 1
Answer

Hi Andrew! As a general precaution, please be sure you can access your site itself from the network you are using to check your mail. If you seem to be blocked, please check your site with a tool like shotsherpa.com and see if the site can still be accessed  from other networks. If other networks can reach your site but you cannot, it is likely that your network has been accidentally blocked by some security software.  

If the site is otherwise reachable and, according to cPanel, the email address in question is up and active, you can try checking email deliverability in cPanel for a specific error message, or get in touch with our 24/7 Live Technical Support team for help in tracking down the specific error!

Answer

Hi Dustin, sorry to hear you are running in to trouble. Where, exactly, are you checking your mail? If you are checking via webmail, that sounds like an unusual error and I would suggest getting in touch with our 24/7 Support team to find the root of the problem. 

If you are checking using a mail client like Outlook or Mac Mail, though, your inbox may actually be full. If you set up your mail client with a POP3 connection, there's a good chance the client was set up to leave a copy of any message received on the server, even if it was deleted in your mail client. If that's the case, I'd advise logging in via webmail and clearing out unwanted messages. 

0
Answered

How can I set my email server to only accept email from certain IP address ranges?

vlc-byron 2 months ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

I need to set my email server to only accept email from a list of several IP address ranges.  I am trying to close any relaying that might be going on with my email server.

Answer

Hi Vic, the easiest way to set this up is going to be by using email filtering. If you have a VPS account, you should also be able to use root WHM to filter emails by country or domain. Based on your other question, it sounds like you're getting into some custom configurations, so I'd also recommend you refer to the official cPanel documentation for setting things up outside of our usual scope. Hope that helps!

0
Answered

inmotion hosting email password can setting deadline?

frankchou 2 months ago in Email / Email Troubleshooting updated by Alyssa K 2 months ago 1

The email password can be set to a time limit, and can it be changed to a new password after expiration?

Does cpanel support this feature?

After logging in from Cpanel, I did not see such an option to choose from, so I would like to confirm through the customer service staff whether this goal can be achieved?

Answer
Alyssa K 2 months ago

Hello frankchou, 

Thank you for your question regarding email password reset timers. Unfortunately, this feature is not currently available in cPanel. I apologize for any inconvenience this may cause. 


Best Regards, 

Alyssa K. 

0
Answered

emails wont send in Outlook 2010

elco 2 months ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Suddenly my emails won't send in Outlook 2010.  I was conversing with a client and they were receiving my emails, then suddenly my emails were getting stuck in my outbox and will not send.  I tried to send emails to other addresses and I was getting the same issue.

Answer

In a large number of these situations, the issue turns out to be an accidental block from Fail2ban. Please try to reach your site, cPanel from the same IP address you are using Outlook at and make sure that it is not an accidental security block. 

If that does not resolve the issue, you can try checking Email Deliverability in cPanel to see if any error messages are reported that explain the problem. If neither of those point towards the problem, it can be tricky narrowing things down further so I would suggest getting in touch with our 24/7 Technical Support via chat and see if they can help pinpoint the error. 

0
Answered

Why did my e-mail forwarders take over 7 1/2 hours ?

randy 2 months ago in Email / Email Troubleshooting updated by Alyssa K 2 months ago 1

Some of the forwarders worked almost immediately, some were delayed over 7 1/2 hours?

Answer
Alyssa K 2 months ago

Hello randy, 

Thank you for your question regarding email forwarders. Unfortunately, it is difficult for me to say why some forwarders took longer than usual. It is possible that there was a connectivity issue between the servers. If you'd like for us to take a look at your forwarders, please contact our Technical Support team for direct assistance with this issue:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

0
Answered

All my client with a YAHOO email address bounce

Ed Ayres 2 months ago in Email / Email Troubleshooting updated by Stormy Scott (Content Marketing Coordinator) 2 months ago 1

I not sure why this is only with Yahoo email address seem to bounce