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0
Answered

contact us email not received

bliss.rushikesh yesterday at 2:11 a.m. in Email / Email Troubleshooting updated by Stormy Scott (Content Marketing Coordinator) yesterday at noon 1

in sites contact us page customers contact email not received

0
Answered

Keeps logging me out of e-mail

Rob Kanabay 1 month ago in Email / Email Troubleshooting updated by Alyssa K 1 month ago 1

I am able to login to my webmail no problem but when I try to open an e-mail it says "error connecting to server" and takes me back to the login page. 

Answer
Alyssa K 1 month ago

Hello Rob,

Thank you for your question, I am happy to help with your webmail connection. There are a number of possible reasons why this error might appear, ranging from a temporary issue with the server itself or an issue with your connection to the server. I recommend attempting to log in to webmail on a different device with a different internet connection as there may be an issue with the local network that you are currently using. If that still does not work, I recommend contacting our 24/7 Technical Support team by emailing support@inmotionhosting.com, calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel. Our Technical Support team will be happy to review your account and help troubleshoot this issue further.

Best Regards,
Alyssa K

0
Answered

Domain of sender address does not resolve

support 1 month ago in Email / Email Troubleshooting updated by Alyssa K 1 month ago 3

Hello, I have problem to send email to domain hosted by your server xxxx.xxxx.iphmx.com

When I send email to @gtt.net or @eni.com the email remain in queue with this erro:

85277628B50 1257 Thu Feb 27 14:36:19 noreply@webdesk.it | xxxxx@gtt.net | (host mx1.hc3324-5.iphmx.com[68.232.147.154] said: 451 #4.1.8 Domain of sender address does not resolve (in reply to MAIL FROM command))

Seem our DNS do not recognise the sender domain @webdesk.it or our sender server smtps.wki.it

Can you explain why these messages are blocked?

Many thanks

Dario Lesca for WKI.IT

Answer
Alyssa K 1 month ago

Hello Support,

Thank you for your reply. Unfortunately, as this is a public forum, I am unable to disclose that type of information. I recommend contacting our 24/7 Technical Support team by emailing support@inmotionhosting.com or calling 888.321.HOST(4678). Please let us know if you have any additional questions and we will be happy to help!

Best Regards,

Alyssa K

0
Answered

Server Error: UID SORT: Internal error occurred. Refer to server log for more information.

Nurul Irnie 1 month ago in Email / Email Troubleshooting updated by Alyssa K 1 month ago 1

I cannot to access the email because that error..Hopefully you can resolve this.

Answer
Alyssa K 1 month ago

Hello Nurul,

Thank you for your question. Based on the information provided, it appears that the issue relates to the file permissions for your email messages. Unfortunately, as this is a public forum, I am not able to provide direct assistance in resolving this issue. I recommend contacting our 24/7 Technical Support team by calling 888.321.HOST(4678) or by starting a chat session via your Account Management Panel as they will be able to provide direct assistance in resolving this issue.

Best Regards, 
Alyssa K

0
Answered

Direcciones de correo eliminadas

2IES 1 month ago in Email / Email Troubleshooting updated by Alyssa K 1 month ago 1

Se me notificó con la necesidad de cambiar los password de cPanel y de una cuenta de correo electrónico, lo hice.

No obstante, observo que varias cuentas de correo electrónico desaparecieron o fueron eliminadas, y cuando intento creearlas nuevamente (por ejemplo ******@*****), no puedo, ya que me devuelve un error de cuenta existente.

¿Cómo debo recuperar mis direcciones de  correo ?, me urge resolver el problema, debido a que estoy perdiendo correos con mis clientes.

 

Answer
Alyssa K 1 month ago

Translated:

"I was notified with the need to change the cPanel and email account password, I did.

However, I note that several email accounts disappeared or were deleted, and when I try to create them again (for example, ******@*****), I can't, since it returns an existing account error.

How should I recover my email addresses? I urgently need to solve the problem, because I am losing emails with my clients."

Hello 2IES,

Thank you for your question. Unfortunately, based on the information provided it is unclear what may have caused your emails to disappear after changing your cPanel password. It is possible that you are logging into a different cPanel account than the one you were originally working with. If you are on Reseller or VPS hosting account, you may need to login to your Web Host Manager (WHM) to see all of the cPanel accounts you can access. For instructions on logging into your WHM account please see the following guide:

https://www.inmotionhosting.com/support/edu/whm/whm-login/

If you are still unable to locate your emails I recommend contacting our 24/7 Technical Support team by calling 888.321.HOST(4678) or by starting a chat session via your Account Management Panel. Our Technical Support team will be happy to look into your missing emails and provide further assistance.

Best Regards,

Alyssa K

0
Answered

why i cant receive emails

sales 1 month ago in Email / Email Troubleshooting updated by Alyssa K 1 month ago 1
Answer
Alyssa K 1 month ago

Hello sales,

Thank you for your question, we are sorry to hear that you are unable to receive emails. Unfortunately, without additional information it is difficult for me to provide specific advice. As there are a number of possible reasons why you may be unable to receive emails, I recommend reviewing the following guide that outlines some possible solutions to this issue:

https://www.inmotionhosting.com/support/email/problems-receiving-email/

If you continue to experience difficulties in receiving email I recommend contacting our 24/7 Technical Support team by calling 888.321.HOST(4678) or by starting a chat session via your Account Management Panel.

Best Regards,
Alyssa K

0
Answered

Password

Bernice von Saleski 1 month ago in Email / Email Troubleshooting updated by Alyssa K 1 month ago 2

When setting up an email address. Thunderbird  wants my password. Unfortunately, I have forgotten it. How can I retrieve this? 

Answer
Alyssa K 1 month ago

Hello Bernice,

We are happy to have been of assistance! Please feel free to reach out with any questions you have in the future.

Best Regards,

Alyssa K

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Answered

I am getting this email error:

jen 1 month ago in Email / Email Troubleshooting updated by Alyssa K 1 month ago 5

host outlook-com.olc.protection.outlook.com [104.47.46.33] SMTP error from remote mail server after pipelined sending data block: 550 5.7.1 Unfortunately, messages from [209.182.201.150] weren't sent. Please contact your In

Answer
Alyssa K 1 month ago

Hello jen, 

Not a problem! We are happy to have been of assistance. 

Please let us know if you have any additional questions and we will be happy to help. 

Best Regards, 

Alyssa K

0
Answered

Email not delivered

nicole 1 month ago in Email / Email Troubleshooting updated by Stormy Scott (Content Marketing Coordinator) 1 month ago 1

SMTP error from remote mail server after initial connection: 554 5.7.1 Service unavailable; Client host [173.231.241.27] blocked using urbl.hostedemail.com; https://www.abusix.ai/search?q=173.231.241.27