Why have I not received emails since June 26?

Avatar
  • updated
  • Answered
Avatar
anonymous
  • Answered
Avatar
IMH Support Agent 3
  • Under review
Quote from MARY SMITH

I am receiving emails on my phone but not my computer since June 26

Did anything change around June 26? Was email receipt normal at both locations before that day? 


If not, you may want to check to see what email configuration you're using on the phone. For example, if the phone is set to POP instead of IMAP, all email will be downloaded by the phone. 


I'd advise checking out our full guide on problems receiving email as a start. Likewise, checking email logs will yield further clues. 


If you have any trouble with the logs, or are on a shared server, our support team can offer further assistance.

Avatar
MARY SMITH

I am receiving emails on my phone but not my computer since June 26