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Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!

Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.


Biz 254 has been down for the Entire week. No Website, but more importantly. NO Email.

Modelworks 8 months ago updated by JT S. (Technical Writer) 8 months ago 5

6 days now This is not Acceptable. I never had an outage like this with Host gator, Godaddy or Name Cheap.  Is there a way to get Email Access?  We not only have Web Access, but we have NO Email access too.  We are Dead!!! Any Workarounds?  Anybody have a solution to get email working? 


Are InMotion Hosting servers down?

jack wang 3 months ago updated by JT S. (Technical Writer) 2 weeks ago 6
Alyssa K 2 weeks ago


Thank you for your questions regarding server connectivity. It is possible that your account is housed on a server that is currently undergoing unplanned maintainance. I recommend keeping an eye on the following status page for updates:


If you are not on one of the affected servers, I recommend contacting our Technical Support team to troubleshoot your connectivity issue:


Best Regards,

Alyssa K.


I need to know what status is my website in

Vincenzina 6 months ago 3

What’s with the constant “Cannot Verify Server Identity” business?

it.admin 9 months ago updated by Kenna Crook 9 months ago 11

It’s popped up 15 times just while typing this.


Inmotion Email Domain

Feras Alqawlaq 1 year ago updated by JT S. (Technical Writer) 1 year ago 2

Hello , i would like to ask about if this domain supporting an integration with active directory. to can make the user sign-in with outlook and sync all information. if it is yes , what is the process will be from inmotion hosting site ?. or , what is the guide to do that's. thanks a lot.


Unfortunately, the only way you could do this is by installing necessary applications with Dedicated Hosting as we only use Linux servers. However, we provide no technical support for such configurations.


how can i duplicate my current website on a sub-domain for test/development purposes?

Ginny 1 year ago updated by JT S. (Technical Writer) 1 year ago 3

Thanks for the additional information needed to give you better info. All advice you've been given to this point still applies as possibilities. If you'd like to use cPanel File Manager or FTP to achieve this, you can copy a directory to a new location.

If it's WordPress, you'll need to change the URL within the wp-config.php file and database to match that new subdomain URL. If you'd like to request support for this, you should email Web Hosting Hub Live Support with verification.

You can always create manual cPanel backups.

Please note, we're not live support and unable to modify accounts on behalf of Web Hosting Hub.


How can I opt out of backup manager?

Uriel G 1 year ago in Customer Service / Addon Product updated by Carlos D (Content Marketing Coordinator) 1 year ago 3

I got a notification that I'm in a backup manager free trial, and after that I'll be charged in automatic, but as it is not a service I use I'm not interested in paying the fee.

How can I remove the service from my account?



If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.


Why is my website so slow to load?

ProfHypno 6 months ago updated by Arnel C (Content Marketing Coordinator) 6 months ago 5

It seems that the website (OurMindsAreAmazing.com) is very slow loading and I'm concerned that I'm losing traffic...and customers!

Can you send along any insight as to why this might be?



Transfer domain FROM inmotion hosting

Ol Bill 9 months ago updated by Ronnie H. (Content Marketing Coordinator) 9 months ago 6


I want to transfer my domain away from InMotion Hosting to a different hosting service.

I don't see a way to perform this in your AMP info.

So do you do this for me?  Or can you send me a link where I can fill this in myself?

I'll be awaiting your reply...




wordpress site showing installation after migration

Amit Sharma 1 year ago updated by Arnel C (Content Marketing Coordinator) 1 year ago 2

I want to migrate wordpress (change hosting) and for this first of all i moved all files and folder to new hosting panel and change base url in wordpress,but after migration whenever i refresh home page then its showing installation of wordpress(fresh wordpress installation) so how can fix this issue ? where i am wrong ? here is my .htaccess file

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress