support MIA?

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roger_richards
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Added a VPS account to my existing Shared hosting account. This week (Monday) I decided to phone tech support because I needed to understand better the account function in CWP. IVR said I was #10 in the queue, and they would call me back. 5 hours later without callback, I phoned again with the same: # 10 in queue and they would call me back but never did. I then tried chat support and was #25 in the queue, my AMP login session expired before I got into single digits. Frustration rising, I decided to open a ticket via the support web page (this is Monday evening), it's now Thursday and have not received a response. I've been with InMotion since 2017, I don't need tech support often but when I do it's been solid. Something strange is happening. Perhaps they are struggling with a severe system problem?

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InMotion Community Lead DemandGen

Hi Roger Richards,

We apologize for the delays you are experiencing in reaching support. Our queue is much longer than usual and we appreciate your patience as we help other amazing folks like you with their issues. Someone should be reaching out to you very soon but you are welcome to email us any time at [email protected]. 


In the meantime, you may find our CWP resources useful in better understanding the account functions: https://www.inmotionhosting.com/support/edu/control-web-panel/

Please know we are committed to ensuring an awesome experience with us. Have a great day!