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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.


Hi Harry! Usually adding /cpanel to the end of a URL

(like example.com/cpanel) will take you to the cPanel login screen. Please note though that if your previous host has restricted acccess to cPanel, that URL may not work. If you have not previously been granted cPanel access, it's a good idea to check with your previous host so you know what format your data is in when you begin the website transfer process. Hope that helps!


Not sure if I need more before I can import an existing WordPress site

mathi77 1 year ago in Getting started / New Customers 0
I'm trying to move a WordPress site to our InMotion Hosting account.
The admin from the old location sent me a backup of the current site that he created by pulling down via FTP.
Will that work or should they create the backup a different way?
I'm not sure if a backup of the SQL was included, I couldn't find any file ending in sql.
The old location does use CPanel so they could create a backup that way but the site is currently a subdomain. Can they still use the CPanel backup wizard to create the backup even though the site is a subdomain?

Thanks for your help.

sistemadeenvio.info (sistem26) support help

Hi today I purchased this server sistemadeenvio.info (sistem26) and I want to use the 2 hour free managed support.

Please do this (in this order)

- create this DNS
and tell me which IP you put for each
- restore all the accounts located here www.balitas.net/backups-servidor-segundo/weekly/2019-03-24
- also create this DNS
and tell me which IP you put for each

login in cPanel and WHM


i try login in cPanel and WHM
i get msg net open

Hmmm...can’t reach this page
Try this
Make sure you’ve got the right web address: https://secure.servconfig.com:2083
Search for "https://secure.servconfig.com:2083" on Bing
Refresh the page

pse help

Why are assigned passwords subsequently revealed within confirm email?

probe 2 years ago in Getting started / New Customers 0
When creating an Inmotionhosting account at https://www.inmotionhosting.com/support/ the user assigns own password (obscured by the usual *****), but upon receiving a 'must open' email with confirmation link for confirming the account, the password is revealed (making little sense if initially within the form it was securely obscured) with originally assigned string - why does is this made to function and operate according to such inadequate principle (taking into account initial creation form password input setting)?

Where do we see our support tickets?

When I issue a support ticket, I don't get any email back, and I don't see where the ticket is available to view.
Where do we go to access our InMotion support tickets? (I need to add information to the existing ticket). Thanks!

Transfer to 1and1 catmaniac.club

Hello, I would like to tranfer my hosting to 1and 1. Can you help me with that ? Unfortunately, I can not do it alone.

update my cms i have failed

kiyagamm 2 years ago in Getting started / New Customers 0
i have tried all steps but i failed to get my cms updated from 2.x to 3.x joomla

Starting site design before domain tranfer

shiggy 3 years ago in Getting started / New Customers 0
How can I log in to WP to start work on my site before the domain transfer is completed?

I can't login to my BoldGrid admin page (Error 404)

Hi - I've just signed up with a new domain name, and installed BoldGrid, but when I go to the admin page it shows me a 404 error message.