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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

Security Error While Login

mscactus 1 year ago in Ecommerce / Zen Cart 0
I am trying to Login to my ZenCart admin panel, and I am now getting a security error... It actually says, Security Error while trying to Login
I had forgotten my password, and many times attempted to reset the password.. wouldn't let me.. so I went into the database, and didn't change anything the first time around, because it looked greek to me. Then I found the SQL cut and paste to change password to admin and user Name to admin that didn't work at all.. So now, I am getting this darn security error
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Answered

Zencart Website Error http error 500

InMotionFans 3 years ago in Ecommerce / Zen Cart 0
The website was working then all of sudden I receive this error The XYZ page isn’t working
XYZ is currently unable to handle this request. HTTP ERROR 500
At first it was showing the website files and when I tried to go to the login page it would say that configure.php was missing in admin/includes. I contacted your chat and spent over 2 hours with them on chat, they managed to get the backend working, but now the front end has the error. They say its not on their end and that it appears files are missing. Does anyone know how to fix this? The site was working fine and then I purchased an SSL from you had it installed, now this!
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Answered

Old Zencart store can't log in

InMotionFans 5 years ago in Ecommerce / Zen Cart 0
We need to access our old Zencart store, but keep getting re-directed to our new shop. How do we access our old site, we need it only for reference and not to be live. We will eventually delete that site once not needed.
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Answered

Can't login to my zen cart website

InMotionFans 5 years ago in Ecommerce / Zen Cart 0
I'm able to get into the Cpanel but can't get into the zen cart website to change pictures or descriptions and recommendations?
Thank you
Ricky@RickyBobbyUSA.com
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Answered

I have been trying to install some Zen Cart templates but have been fa

agdexstore 5 years ago in Ecommerce / Zen Cart 0
I have been trying to install some Zen Cart templates by transferring by ftp the template's include folder to the folder above the Zen Cart include file, but the include folder of the template is not transferring. Can someone please assist please.
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Answered

Check with PayPal (35) SSL connect error

InMotionFans 5 years ago in Ecommerce / Zen Cart 0
Our website: http://www.ledlightbulb.net/, http://www.canvaspainting.net/
Happen below problem:
When check out with PayPal, An error occurred when attempting to initiate a PayPal Express Checkout transaction. As a courtesy, only the error "number" was shown to your customer. The details of the error are shown below.
(35) SSL connect error
The important is that it work fine before. Just happen this problem recently.
At this time, Your webhosting is unable to provide support for third party scripts and software. So when we check out with PayPal, happen this "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (35) SSL connect error"
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Answered

I can't open my website

InMotionFans 6 years ago in Ecommerce / Zen Cart 0
it show an error "[an error occurred while processing this directive]"
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Answered

I am not able to log in to admin of my ZenCart

petsplus 6 years ago in Ecommerce / Zen Cart 0
spoke to support Shawn C. who states admin folder is empty. My previous server said that zencart needed to be uploaded to server, before files, but I guess it wasn't done. Just my files that they sent me were uploaded to inmotion. Can u help me?
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Answered

Error message 505 on homepage

cadey83 6 years ago in Ecommerce / Zen Cart 0
After making come minor changes to my zencart template, I am now receiving error message 505. I checked the error logs in cPanel, but there is no information available.
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Answered

Merchant Account/Payment Gateway Requirements?

guido49 7 years ago in Ecommerce / Zen Cart 0
I'm considering using Merchantinc.com's payment gateway services (Authorize.net) on my website, but would like to know what, if anything, is required on the server side. I believe Curl has to be installed, but am not sure what else would need to be done as far as Inmotionhosting is concerned. I can do whatever it takes to configure my site, but just want to be sure it's going to work properly when all is said and done. I'm using ZenCart v1.5.1 by the way, which has an Authorize.net module available within it. I also have a Comodo SSL cert installed for my site.
Thanks for any help anyone can provide.
Guy