Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

0
Answered

How do I properly set values and selectors versus names and records for email hosting with fastmail?

I'm following prompts from fastmail for setting up email hosting by changing DNS settings. It says to change MX records, a TXT record and three CNAME records. Values/selectors are used in fastmail documentation and name/records is used for InMotion Hosting documentation so I am not sure what goes where. Also, does this mean delete other CNAME records present? TXT records? I replaced single MX record with two listed in fastmail documentation. I've been on hold on the phone for over an hour waiting for technical support. Anyone here?

Answer

We're here! Just so you and others have the information for future reference, when it comes to editing mail records you are almost always going to edit existing records, but only those specifically pertaining to mail. The Zone Editor contains numerous records related to your general website's functioning, so you would not want to delete all CNAME records-- just edit the mail-related items as advised by the documentation.

What we call the 'name' is essentially the URL for the action you are taking, and the record is what it actually 'points' to. Hope that helps!

0
Answered

How do I know if my hosting has been fully transfered from my previous company?

btrojanek 2 months ago in Technical Support / DNS/Nameservers updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

I signed up in March and can't tell if my transfer has been completed. I do not want to continue paying for the other web hosting if all has been transferred and finalized. How can I tell if everything is now with InMotion?


Bob T

Answer

Hi Bob, there are two main things you'll to check. 

First, what nameserver is your domain pointed to? If it's pointed to your old host, then you're probably still seeing the old version of your site when you visit it and will need to check if the transfer process is done either by contacting us or using a hosts file modification in windows or a hosts file modification on mac, depending on your OS. 

Now, if your domain is pointed to our nameserver, has been for some time, and your site is loading without issue, you're probably fine! You should still double check to be sure, though. Log in to cPanel, check your cPanel IP address, and make sure that IP matches the primary A Record in the Zone Editor of cPanel

As always, feel free to contact our 24/7 Technical Support team directly if you're unsure and save a copy of site backups from your old hosting to a secure, external location just to be safe!

0
Answered

Additional domain

Vanban Wu 2 months ago in Technical Support / DNS/Nameservers updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1
Answer

Hello! You can add a domain in cPanel in the addon domains section. If you would like to register a domain, we can help you out with that as well!

Answer

If you are using external nameservers, or setting up your DNS elsewhere, you can find the IP address you need by checking your cPanel. Remember, even if your domain is not yet pointed here, you can still log in to your cPanel through AMP!

0
Answered

DNS setup for redirected domain

A particular account I manage has one website on InMotion (let's call it myorg.com). There are also two other domains that redirect to it: myorg.org and myorg.net. I just discovered that the DNS for those two redirected domains is elsewhere (the former registrar before I transferred the registrations to NameCheap recently). I need to fix that.

I know I need to change my settings on NameCheap to point those two domains to InMotion's nameservers. But then what? I know how to do 301 redirects in .htaccess (or have cPanel do it for me), but I don't know the correct DNS records. Do I just make an A record for each one with the same IP address as myorg.com, or is there more to it? Or is there something automatic in cPanel to set that up? I noticed that cPanel offers something called Aliases, but I don't know what that actually does.

0
Answered

Needs DNS records

Faisal Akram 7 months ago in Technical Support / DNS/Nameservers updated by Arnel C (Content Marketing Coordinator) 7 months ago 1

Sir,

We need to edit our zone file at nayatel hosting so we need MX Record A record and SPF Record against this hosting kindly provide us ASAP

0
Answered

I have changed the DNS of goDaddy Domain to InMotion DNS but Site is still not working.

I am trying to point my domain from goDaddy to In-motion. Followed your Flash Guide for the pointing domain but nothings happening from last 2 days. Whenever i search for domain, it say temporarily down or changed to other hosting. Please solve this issue i need to start working as soon as possible.