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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

0
Answered

Different MX records on primary and secondary name servers.

altaub 2 weeks ago in Technical Support / DNS/Nameservers updated by Ronnie H. (Content Marketing Coordinator) 2 weeks ago 1

Using G Suite with InMotion hosted site. I used the Google MX Wizard on CPanel to change the MX records, but it only updated one of the two name servers. The other still has the old MX record, so mail bounces whenever that name server is being used. When I use DNS Zone Editor, it only shows the updated ones (on 70.39.150.2) not the old one (on 74.124.210.242). I discovered the problem using G Suite's Check MX tool. How do update the MX records on 74.124.210.242?

Answer

Hello! This sounds like an issue of propagation time. Any changes to the DNS can take up to 24 hours to fully propagate. It sounds like the nameserver closest to you already shows the update, while the one farther away had not yet propagated. If it has been over 24 hours since you updated the DNS, and you have verified that there are no unwanted MX records left in the zone editor, I'd suggest contacting our Support Team and requesting that they update your DNS serial number/push the DNS records to force an update. Hope that helps!

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Answered

why don't I see the names of the domain names that I pointed to ns1.inmotionhosting.com.

JCC 3 weeks ago in Technical Support / DNS/Nameservers updated by Arnel C (Content Marketing Coordinator) 3 weeks ago 1

I cannot see the domain when I do a fresh wordpress installation.

What do I need to do to correct this.

Thank you

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Answered

How can I prevent cpanel DNS from shadowing / overriding the real DNS for my domain?

Hello, I have an inmotion website registered with a custom domain (let's pretend it's "example.org"). My nameservers are with the domain registrar, not inmotion. In the real DNS for my domain, the MX records correctly say where email to example.org should go (gmail servers). However when our website tries to email ourselves, it doesn't look at the real DNS. Instead it looks at cpanel DNS which is not configured. We have to duplicate the MX records to be able to email ourselves. How can we prevent our website from using cpanel's DNS?  Thank you!

Answer

Sorry to hear that you ran into the 'website won't stop mailing itself' situation. Don't worry, this is an easy one to fix! You just need to go into cPanel's Email Routing and set the domain with the external DNS to 'Remote Mail Exchanger'. That way, cPanel, WordPress, and any other on-server software will still use your registrar's DNS when carrying out these actions. Hope that helps!

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Answered

server IP address could not be found.

maher.helal 1 month ago in Technical Support / DNS/Nameservers updated by Courtney V (DemandGen) 1 month ago 1

Changed my Primary domain address to maherbisesj.com after that when i try to go to the site, "server IP address could not be found." messege shows up.

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Answered

Domain Purchased on Google, Looking to build WordPress website with InMotion?

mckrier1 2 months ago in Technical Support / DNS/Nameservers updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Hi - I have one site with a URL I purchased through InMotion a while ago, and had no trouble setting it up with Wordpress. I recently purchased a new domain through Google to save a few bucks, and looking to host a new WP site with InMotion. With this one, I can't figure out how to be able to build in WP through InMotion with the Google Domain. I'm pretty sure I need to do something with the DNS, but not sure what I should be doing!

Answer

Hello-- you're on the right track! 

With a Google Domain, you just need to click on 'DNS' and select 'Use custom name servers.' Then, just enter the appropriate nameservers for your account

For a Shared Hosting Plan or WordPress Plan, If you have the room on your account, you can add that domain as an add-on and install WordPress with Softaculous

The DNS can take a bit of time to fully propagate, so just keep that in mind. I hope that helps!

Answer
Alyssa K 4 days ago

Hello xtblue5, 

Thank you for your question regarding DNS records. In this case, you will simply use the domain name instead of the "@" symbol. 

Best Regards, 
Alyssa K. 

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Answered

MX records for the domain are incorrect

tjblaney 2 months ago in Technical Support / DNS/Nameservers updated by Arnel C (Content Marketing Coordinator) 2 months ago 1

My domain is provided by GoDaddy, but you have the DNS records pointing to inmotion servers. My email forwarding with GoDaddy will only work with 

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Answered

DOMAIN NOT WORKING

Almeida 2 months ago in Technical Support / DNS/Nameservers updated by Chris M (Content Marketing Coordinator) 4 days ago 1

I registered my domain, seperately as well as my hosting.. now the domain name is not working.. and created emails can only be replied by my domain and not oithers