Welcome to the InMotion Hosting
Community Support Center!
It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!
Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.
Please keep in mind that your question will be public, so please do NOT post any sensitive information, such as email addresses, usernames, or passwords. Learn more about how to make the most out of our Community Support Center.
Check out these related questions for an answer.Don't see an answer to your question? Click the Ask this Question button to submit it to the Community forum for review.
How do I properly set values and selectors versus names and records for email hosting with fastmail?
I'm following prompts from fastmail for setting up email hosting by changing DNS settings. It says to change MX records, a TXT record and three CNAME records. Values/selectors are used in fastmail documentation and name/records is used for InMotion Hosting documentation so I am not sure what goes where. Also, does this mean delete other CNAME records present? TXT records? I replaced single MX record with two listed in fastmail documentation. I've been on hold on the phone for over an hour waiting for technical support. Anyone here?
We're here! Just so you and others have the information for future reference, when it comes to editing mail records you are almost always going to edit existing records, but only those specifically pertaining to mail. The Zone Editor contains numerous records related to your general website's functioning, so you would not want to delete all CNAME records-- just edit the mail-related items as advised by the documentation.
What we call the 'name' is essentially the URL for the action you are taking, and the record is what it actually 'points' to. Hope that helps!
I signed up in March and can't tell if my transfer has been completed. I do not want to continue paying for the other web hosting if all has been transferred and finalized. How can I tell if everything is now with InMotion?
Hi Bob, there are two main things you'll to check.
First, what nameserver is your domain pointed to? If it's pointed to your old host, then you're probably still seeing the old version of your site when you visit it and will need to check if the transfer process is done either by contacting us or using a hosts file modification in windows or a hosts file modification on mac, depending on your OS.
Now, if your domain is pointed to our nameserver, has been for some time, and your site is loading without issue, you're probably fine! You should still double check to be sure, though. Log in to cPanel, check your cPanel IP address, and make sure that IP matches the primary A Record in the Zone Editor of cPanel.
As always, feel free to contact our 24/7 Technical Support team directly if you're unsure and save a copy of site backups from your old hosting to a secure, external location just to be safe!
I have several domain names that are registered with another Hosting Company, but there is no content behind those names. How do I create content here and point those domain names to the hosted Wordpress platforms I am building here?
A particular account I manage has one website on InMotion (let's call it myorg.com). There are also two other domains that redirect to it: myorg.org and myorg.net. I just discovered that the DNS for those two redirected domains is elsewhere (the former registrar before I transferred the registrations to NameCheap recently). I need to fix that.
I know I need to change my settings on NameCheap to point those two domains to InMotion's nameservers. But then what? I know how to do 301 redirects in .htaccess (or have cPanel do it for me), but I don't know the correct DNS records. Do I just make an A record for each one with the same IP address as myorg.com, or is there more to it? Or is there something automatic in cPanel to set that up? I noticed that cPanel offers something called Aliases, but I don't know what that actually does.
We need to edit our zone file at nayatel hosting so we need MX Record A record and SPF Record against this hosting kindly provide us ASAP
I am trying to point my domain from goDaddy to In-motion. Followed your Flash Guide for the pointing domain but nothings happening from last 2 days. Whenever i search for domain, it say temporarily down or changed to other hosting. Please solve this issue i need to start working as soon as possible.
Customer support service by UserEcho