server IP address could not be found.

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maher helal
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Changed my Primary domain address to maherbisesj.com after that when i try to go to the site, "server IP address could not be found." messege shows up.

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Satisfaction mark by maher helal 5 years ago

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server IP address could not be found.
Avatar EdM
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InMotion Community Lead DemandGen
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Hello, thank you for your question regarding your primary domain change. I'm more than happy to assist. I would recommend taking a look at our guide on how to change your primary domain name. When you change your primary domain name in AMP, the files for the previous primary domain name are not moved or updated to reference your new primary domain name. I would encourage reaching out to our Support Team, who would be more than happy to get this sorted out for you and can provide account-specific support. 

Have a nice day, 

Courtney V. 

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InMotion Community Lead DemandGen
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Hello, thank you for your question regarding your primary domain change. I'm more than happy to assist. I would recommend taking a look at our guide on how to change your primary domain name. When you change your primary domain name in AMP, the files for the previous primary domain name are not moved or updated to reference your new primary domain name. I would encourage reaching out to our Support Team, who would be more than happy to get this sorted out for you and can provide account-specific support. 

Have a nice day, 

Courtney V. 

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EdM
Quote from IMH Support Agent 2

Hello Edm,


This is actually the Support Center website.  We don't have the same access as the live tech support team that provides help through phone/email/chat.  Contact them and they'll be able to help you immediately.


Ok.. Thought thats what I clicked on

Thanks!!

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IMH Support Agent 2
Quote from EdM

Hi Arnel... My domains are pointing to the Inmotion Name Servers. I would expect more users would be affected if their servers were down. I assume its more related to the DNS refresh or Inmotion pointing my domain to the incorrect home directory, so initiated this chat for support.

Hello Edm,


This is actually the Support Center website.  We don't have the same access as the live tech support team that provides help through phone/email/chat.  Contact them and they'll be able to help you immediately.


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0
EdM
Quote from IMH Support Agent 2

Hello EdM,

Sorry for the issue with your server IP.  If the server is down, or if there's a problem with the server IP, then you should contact our live technical support team.  They will be able to access your access your account and resolve issues of this sort if the problem is on the server end.  You will be required to provide verification of the account, so be prepared. 

If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.

Hi Arnel... My domains are pointing to the Inmotion Name Servers. I would expect more users would be affected if their servers were down. I assume its more related to the DNS refresh or Inmotion pointing my domain to the incorrect home directory, so initiated this chat for support.

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0
IMH Support Agent 2
  • Answered

Hello EdM,

Sorry for the issue with your server IP.  If the server is down, or if there's a problem with the server IP, then you should contact our live technical support team.  They will be able to access your access your account and resolve issues of this sort if the problem is on the server end.  You will be required to provide verification of the account, so be prepared. 

If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.