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Added new domain but when I go to the wordpress admin link I get "Server not found"

Carole Marb 2 months ago updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

I have added a new domain to our account and downloaded wordpress in order to create a website using it.  However when I go to the wordpress link emailed to me I get the message "server not found".  When I go to the domain added I now also get the same message.  Can you help?

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Answered

Happy to help, Carole, and sorry you're having trouble.

First, have you registered the domain? It's possible to add domains and install WordPress in cPanel before the domain has actually been registered. 

If the domain was registered somewhere other than InMotion Hosting, you may need to make sure that the domain is pointing to our nameservers.

One of those should resolve the issue, but if it does not I would suggest getting in touch with our live 24/7 Technical Support team in case there is another issue causing the problem. They'll be able to hop in to the account, run some scans, and see what is going on!

Answer
Answered

Happy to help, Carole, and sorry you're having trouble.

First, have you registered the domain? It's possible to add domains and install WordPress in cPanel before the domain has actually been registered. 

If the domain was registered somewhere other than InMotion Hosting, you may need to make sure that the domain is pointing to our nameservers.

One of those should resolve the issue, but if it does not I would suggest getting in touch with our live 24/7 Technical Support team in case there is another issue causing the problem. They'll be able to hop in to the account, run some scans, and see what is going on!