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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

What is the best Cart option for my new website?

I have a clothing brand we are trying to launch. I need best cart and payment system for a small budget. What are best options? I own domain and Linux hosting cpanel.

0
Answered

High physical memory usage in CPanel

jason 1 week ago in Content Management Systems / WordPress updated 6 days ago 3

I have a limit of 2 GB of Physical Memory and am usually running at near 100% with few visitors and a couple small websites. I am looking at to add a third website, but am concerned about the already high memory usage. Is this going to be a problem? What can I do with my current setup to bring the usage down? I have less than 10 plugins running on a custom theme in Wordpress for each website currently, so I was not expecting a problem at this point. 

Answer

Hi Jason! High physical memory usage can be caused by a wide variety of things, so I'll try to provide some suggestions to help you narrow it down and take it from there. 

Try using a site like GTMetrix to scan your webpages. This can point you towards some sources of possible trouble with optimization. With WordPress sites, for example, admin-ajax can eat up a ton of memory if a few plugins don't work well together, and you may want to use something like Heartbeat Control to investigate. 

Check your site visitors. You want to determine if you're getting overwhelmed, in which case you would optimize and upgrade (for legitimate visitors), or work to prevent DDOS attacks (if they're mostly bots). 

You can use a combination of GTMetrix and cPanel statistics to see if any large images, videos, or files are slowing your site down. I've seen a single, huge image file used as a thumbnail slow an otherwise great site down to an almost unworkable speed once traffic picked up. 

Lastly, I'd take your site (or a test copy of it made with Softaculous), deactivate all of the plugins, and then try different combinations of active/inactive to see if there's a potential conflict between some of them. While a bit tedious, it can help narrow things down if all else fails. Hope that helps!

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Answered

can't log in to WP-admin

Answer

Hello! If you're having trouble logging in to WordPress because of a password issue, please try using this guide to reset your password


Otherwise, please describe what situation you run into when logging in (blank screen, error code, etc) and we'll do what we can to help guide you to the solution. 

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Answered

Your PHP installation appears to be missing the MySQL extension which is required by WordPress.

admin 3 weeks ago in Content Management Systems / WordPress updated by JT S. (Technical Writer) 3 weeks ago 1

How can I fix this: 

"Your PHP installation appears to be missing the MySQL extension which is required by WordPress."

June

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Answered

I m unable to edit category spelling in permalink.

eg. htpp/ domainname/ category/ page name.


i m only able to change page name but category name in is default. i tried to change in settings - permalinks. After saving i m seeing same old link name.

Answer

Hi! Sorry to hear that you're running into this issue. Did you clear the NGINX cache, or any caching plugins, after making this change? Those can delay the updates and make it appear as though the change has not gone through. Hope that helps!

Answer

Hi Leslie! Is the rest of the site up and accessible? If so, it's likely that a security plugin is blocking access or has changed the URL. 

First, be sure you are going directly to the /wp-login.php version of your page. Also, I would use a site like Shot Sherpa which can check a URL from a variety of locations to make sure that your IP is not blocked. 

If that is not the issue, it's likely that a security plugin changed the URL. You can temporarily disable plugins, log back in, and then re-enable things before sorting them out. Hope that helps!

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Answered

I was told Jetpack is included in my plan, but when I instal it, I am told I have to buy a plan.

How do I instal Jetpack through InMotion?

Answer

Hi Rebecca! The information needed to complete the installation is listed in your Account Management Panel. Please refer to this guide for further details and tips on the process. 

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Answered

W3 Total Cache plugin

Would W3 Total Cache plugin would improve my Wordpress site for client to browse my website and looking at images. I'm using latest Wordpress, Elegant Themes's Divi (inc plugins for Divi), Envira Gallery for images and WP Everest for Form. W3 Total Cache improve its browse performance it is??
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Answered

High CPU Usage when uploading images

On my photography website (shared hosting - "Power"), I get high CPU usage - usually get to 100% on every time I upload images before I can do the editing for pages / post etc on my Wordpress using Divi themes. With Envira Gallery, WP Everest form and other plugins for Divi themes. How can this be improve in performance? Upgrade (to Pro) or using W3 Total Cache (doubt it for uploading)?