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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

Time out read error

My site has been going down multiple times per day.
Read time out.
I have also noticed a slow loading issue.

I wanted to open a ticket but not sure how?

Taking 18+ seconds to load pages. Nothing has changed on our end. I was hoping host can look at our server and tell me is they see anything that could be an issue
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Answered

Error Page Not Found

Hi -- I'm getting a 404 page not found when going to my site's site admin. It was working earlier today.. please advise on how to fix.

https://jalexcdc.com/
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Answered

500 Internal Server Error

I am seeing an increase in 500 internal server errors. Both from GT Metrix site, and when I try to log into my Wordpress dashboard.

Analysis Error
The page returned an error: 500 Internal Server Error

GTmetrix tried to access the page, but your server returned an Internal Server Error. Check your server and application to ensure that it's returning a success status code.
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Answered

Need help with addon domain

I've successfully added a 2nd domain and installed Wordpress. I've pointed the nameservers to InMotion and now need to login to the admin page which I'm not able to find. I get the message "can't connect to server." Looking at the "File Manager" from the control panel, I notice the domain isn't under "public html" Is this the problem?
Thanks!
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Answered

my website canon-blanc.com is down

Hello,

Since a few minutes ago my whole website is down (impossible to access the server from a web browser), and it is a big issue on Black Friday. Can you tell me what the problem is, and when you hope to resolve it?

Thank you
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Answered

Correct URL for home page

BTierney 2 years ago in Website / Website Troubleshooting 0
My home page shows as 404. I went into edit, and removed "home" from the URL so it would match [mysite].com. Boldgrid automatically insters "home" so that the URL for my home page does not match [mysite.com], and I still get the 404 instead of my homepage when I go to the site.
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Answered

jetpack plugin connection failure - registration secrets do not match

spock 2 years ago in Website / Website Troubleshooting 0
In the plugins on my new wordpress site on inmotion (http:///wp-admin), when I try to activate 'jetpack plugin'. I get an error: Error Details: The registration secrets sent by your site do not match the ones the Jetpack server has on record. I tried all possible things - (a) deactivation of all plugins, delete/reinstall. no luck. (b) xmlrpc.php file looks good with expected message (c) jetpack debugger console says: We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account.
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Answered

Magento 1.9 Community-Cron Not Working

Hello, I have an Amazon MArketplace that stopped working, when I log into Magento, this is the error message, I receive. Can anyone advise? Thanks!

Caution !! It seems that cron is not working on your server, MarketPlaces extensions require cron to work properly.
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Answered

Website is Labeled as Uncategorized?

Is there a way I can assign a Category to my website? I've noticed on some different wireless networks I get a security warning that says 'this site is uncategorized, proceed at your own risk"