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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.


Login issues - error 530

i am trying to log in and it get this. Response:530 Login authentication failed Error: Critical error: Could not connect to server


How to configure add on domain

I recently added a domain using the add on domain feature in cPanel. The add on domain comes up on my browser but the php code is not appearing which makes me think I need to configure some settings or a file for this domain.

The first domain was configured using Word Press and that site is working so I know the server works. The second domain appears in the browser but the php code does not appear. For testing purposes I used a simple php code from W3schools php tutorial and tested it with WAMP server on my local machine but after uploading the file the code no longer works which leads me to believe it is a configuration problem.

This is the php code I used to test with. I omitted the open and close php tags to show this is simple code.

echo "My first PHP script!";


Can't access submit a support ticket

Have sent numerous emails to the support@InMotio nHosting.com email address but have not received a reply.

Password won't let me in (had this problem before)- the Lost Password link doesn't work - and the support emails are going unanswered.

Website, which is hosted on your server involves,requires as part of the registration process,an email being sent out to the person's private email address which then allows them to complete the registration process. However many are not receiving that email as it is being spammed out. This effectively means that the website is going nowhere until someone at inmotion looks at the mail server settings.

Can you please arrange for someone to do this as a matter of urgency.

Please help us with zend web site which show fatal error: Allowed memory size?

topcast 7 years ago in Website / Website Troubleshooting 0
We have zend web site and after making action and controller to only prints out one string without including anyother libraries we get this message: "Fatal error: Allowed memory size of xxx bytes exhausted (tried to allocate xxx bytes) in Unknown on line 0", can you help us with this issue?

Hi I am havind trouble with adding images

I d have my site on worpress and from last night on I cant add images the button seemed no to worg anymore, I reviewed the forums and have tons of people with the same problem but no solutions. Does anyone here know what to do? thanks

Phishing from my Site

brarob 7 years ago in Website / Website Troubleshooting 0
I received the following email from Google and when you paste the link it DOES link to Paypal.

Is this a DNS configuration issue with mail.traveller.org that's allowing this to resolve?

Can you have a look at my account please?

- Bradley
Dear site owner or webmaster of traveller.org,

We recently discovered that some pages on your site look like a possible phishing attack, in which users are encouraged to give up sensitive information such as login credentials or banking information. We have removed the suspicious URLs from Google.com search results and have begun showing a warning page to users who visit these URLs in certain browsers that receive anti-phishing data from Google.

Below are one or more example URLs on your site which may be part of a phishing attack:

http://mail.traveller .org/~needas5/Paypal/webapps/home/

Here is a link to a sample warning page:

We strongly encourage you to investigate this immediately to protect users who are being directed to a suspected phishing attack being hosted on your web site. Although some sites intentionally host such attacks, in many cases the webmaster is unaware because:

1) the site was compromised
2) the site doesn't monitor for malicious user-contributed content

If your site was compromised, it's important to not only remove the content involved in the phishing attack, but to also identify and fix the vulnerability that enabled such content to be placed on your site. We suggest contacting your hosting provider if you are unsure of how to proceed.

Genesis Parent Theme/Balance Child Theme

I am having trouble with my Wordpress blog. I think there is a database connection problem. It happened a couple of months ago and it was resolved, but it seems to have cropped up again.

I cannot change my blog's appearance - color, layout etc. because the settings don't get saved. I click save, and the page goes blank.

The technician I just spoke to now says that it seems to be an issue within WordPress, or it could be within my theme (Genesis, the parent theme). The Genesis people keep telling me it's a database error and the issue is not at their end. So I guess it's time to ask a Wordpress developer if they have any ideas?

The inMotion tech I spoke with a couple of months ago seemed to fix the problem, so I don't know what to think. Any help would be appreciated!

Kind regards,

plugin editor blocked

jimii 7 years ago in Website / Website Troubleshooting 0
It seems I am unable to access the plugin editor function on my sites hosted with you. I receive a 406 error message suggesting the likely cause to be webpage blocked by mod security - check with the website owner - which is me...

I use WP 3.5. I've disabled all plugins and still receive the error messages.

Has anything changed from a host perspective that i need to modify any of my settings or way of doing things?


restart server

econr6 7 years ago in Website / Website Troubleshooting 0