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WordPress issue

we have NOVUSON.COM hosted with you, and I have been trying to update and reconfigure content with Wordpress, but getting very inconsistent behavior, where text or content is not getting updated correctly or showing up in the correct section of the pages.


Made an update to .php file in File Manger in cPanel, but the site does not change?

arnsteinc 2 months ago in Website / Website Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Today my mysql connection suddenly broke. Take a look at [...]. I attempted to fix this by creating a new user to access the database the file looks at, yet the error message still lists the previous username as the one being denied access. How do I force the web page to use the update .php file credentials?


Hi! For your privacy and security, I removed the address you listed, but only after visiting the site as you requested. 

After creating the new MySQL user, be sure to update the appropriate configuration file for your site or sites. For example, if you have a WordPress site, please be sure to update the wp-config.php file and put the new database user credentials in the file. This should allow your site to access the database. I hope that helps!


I created a subdomain, i installed wordpress but it is not loading. i t has been 4 days, not still loading

Please it is urgent.

Why is my subdomain not loading



The most likely reason your subdomain is not loading would be a DNS error. Are you managing your DNS with our nameservers at InMotion Hosting, or are you using third party nameservers? If you are using third party nameservers like those of your domain registrar, you will need to create a DNS entry for the subdomain manually. 

If you want to confirm if you are experiencing a DNS issue, please use a hosts file modification to test out the site and see if it can be accessed by bypassing the DNS. 

If the subdomain still does not load even with a hosts file mod, it is likely a different technical issue. If you created the subdomain in a directory inside the directory for another site (as opposed to placing it in your user's home directory), there may be a conflict between various .htaccess files or some other configuration file. 

Those are the two things I have seen cause this problem most frequently. If neither of those appear to be the issue, please get in touch with our live 24/7 Technical Support team and they can help you track down the specific problem directly!


website not loading

R Smith 2 months ago in Website / Website Troubleshooting updated by Alyssa K 2 months ago 1

My website is not loading and keeps timing out. URL: sparkmandds.com . Any idea what the issue is?

Alyssa K 2 months ago

Hello R Smith, 

Thank you for your question regarding website time outs. It appears that sparkmandds.com is loading properly at this time. If you continue to experience issues with your site I recommend contacting our Technical Support team for direct troubleshooting. 

Best Regards. 

Alyssa K. 


Time out read error

My site has been going down multiple times per day.
Read time out.
I have also noticed a slow loading issue.

I wanted to open a ticket but not sure how?

Taking 18+ seconds to load pages. Nothing has changed on our end. I was hoping host can look at our server and tell me is they see anything that could be an issue

Error Page Not Found

EMJ1709 2 years ago in Website / Website Troubleshooting 0
Hi -- I'm getting a 404 page not found when going to my site's site admin. It was working earlier today.. please advise on how to fix.


500 Internal Server Error

I am seeing an increase in 500 internal server errors. Both from GT Metrix site, and when I try to log into my Wordpress dashboard.

Analysis Error
The page returned an error: 500 Internal Server Error

GTmetrix tried to access the page, but your server returned an Internal Server Error. Check your server and application to ensure that it's returning a success status code.