Error 500 still showing on my site even though i made all necessary troubleshooting for it..pls fix this

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Ronnie H.
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Hi Hoster! Sorry to hear you're running in to trouble. I'd like to give you more specific advice, but there are many different issues that can cause a 500 error


The only things I can suggest that are easily missed are to first check your site with a service like Shot Sherpa and make sure the issue is the site itself and not access from your device/IP address. If the site loads fine everywhere in the world except from your home/office, you're likely experiencing an issue with accidentally being blocked by fail2ban security software

If your site is a WordPress site that was recently transferred or restored, you may need to edit your wp-config.php file, but the specifics of that edit will depend on your site. 


Since there are so many different things that can cause a 500 error, all of which can have different causes, that I really must recommend that you contact our 24/7 Support team. We'll track it down for you! 

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Ronnie H.
  • Answer
  • Answered

Hi Hoster! Sorry to hear you're running in to trouble. I'd like to give you more specific advice, but there are many different issues that can cause a 500 error


The only things I can suggest that are easily missed are to first check your site with a service like Shot Sherpa and make sure the issue is the site itself and not access from your device/IP address. If the site loads fine everywhere in the world except from your home/office, you're likely experiencing an issue with accidentally being blocked by fail2ban security software

If your site is a WordPress site that was recently transferred or restored, you may need to edit your wp-config.php file, but the specifics of that edit will depend on your site. 


Since there are so many different things that can cause a 500 error, all of which can have different causes, that I really must recommend that you contact our 24/7 Support team. We'll track it down for you!