Ok so I have just put one of our sites live and when completing a form on the website, admin emails should be sent from the script. This is a tried and tested script so it definately works.
The problem seems to be that the domain is hosted externally and only points the A record to the our server. Email is hosted seperately not on our server.
However we still need to be able to send mail from the server for contact form submissions to admin addresses.
I have already spoken to launch assist and they changed some settings on email routing and said it would work fine. Unfortunately it does not.
So what is the problem here?
The email is set up on the website to send from info@thedomainname
The admin email it is sending to is info@thedomainname
What settings need to be added either to the server or by the external domain providers to the dns records to allow this to work?
Customer support service by UserEcho