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Answered

Why is sendmail is not sending emails from website forms for external domain?

Lettie22 3 weeks ago updated by Arnel C (Content Marketing Coordinator) 3 weeks ago 1

Ok so I have just put one of our sites live and when completing a form on the website, admin emails should be sent from the script. This is a tried and tested script so it definately works.

The problem seems to be that the domain is hosted externally and only points the A record to the our server. Email is hosted seperately not on our server.

However we still need to be able to send mail from the server for contact form submissions to admin addresses.

I have already spoken to launch assist and they changed some settings on email routing and said it would work fine. Unfortunately it does not.

So what is the problem here?

The email is set up on the website to send from info@thedomainname

The admin email it is sending to is info@thedomainname

What settings need to be added either to the server or by the external domain providers to the dns records to allow this to work?

Answered

Hello Lettie22,

Sorry for the issues with your Sendmail not working.  All outgoing email should be using a valid email address and password for verification, or it will not work.  If you have these settings correctly set and the issue is still recurring, then you will need to speak with the techs in LaunchAssist.  Explain that you were told that it should be working, but it is not working.  They will be able to access your account (we cannot in the Support Center website) to see what's happening.


If you have any further questions or concerns, please let us know!

Kindest Regards,
Arnel C.