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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

New Open Cart Theme will not enable

bekitts 2 years ago in Ecommerce / Opencart 0
I'm back guys. I was deployed overseas but I'm back and have a new website. I remember how awesome the Open Cart techs were. I am learning all over again. With the help of your phone tech we uploaded the new theme via FileZilla to my Open Cart Dashboard. Neither one of us can get it to work. I can see the theme (UP) but no matter what we do we can't get it to enable. When I go to my website it says ERROR: A theme has not been chosen for this website. Right now the site is down. Can you please take a look at what the problem is?
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Answered

Error 500 - Internal Server Error, Error 403 - Forbidden

protekuk 2 years ago in Ecommerce / Opencart 0
Good morning,

We have had a number of websites/domains hosted by yourselves for around 12 months now with no issues. Suddenly today (18/10/2017) we are unable to access the websites without getting the error Error 500 - Internal Server Error or Error 403 - Forbidden.

The sites are running Opencart 2.2 and access to the front end and admin are limited due to these errors. NO CHANGES have been made to the sites or the hosting plan.

I have checked the logs in CPanel and found this error reoccurring;
[Wed Oct 18 05:56:58.375293 2017] [:error] [pid 894290:tid 139887294600960] (24)Too many open files: [client xx.xxx.xx.xx:xxxxxx] couldn't set child process attributes: /home/xxxxx/public_html/index.php

As i have stated, no changes have been made to the website, the code, modules, or any other element of the websites.

If you could advise that would be great.
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Answered

Opencart admin panel Logout frequently?

InMotionFans 3 years ago in Ecommerce / Opencart 0
I am using parent child extension in opencast and it is creating some some problem. I products which has parent child option it become logout when choosing those products which has parent child option. Please help me regarding this issue. I am using in motion hosting?
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Answered

How do you leverage browser caching?

InMotionFans 3 years ago in Ecommerce / Opencart 0
I am increasing page speed on page speed insights and I am using htaccess code to Leverage browser caching but its not working please help me.
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Answered

Opencart Emails Not Sending

InMotionFans 3 years ago in Ecommerce / Opencart 0
I have problems in receiving emails from my opencart website, when customers make orders I don't receive any emails neither the customer. I have tried both mail or SMTP , and I used the configuration as I saw them in my email info of the STMP , i have tried to put -f in front the email, I've tried to put ssl:// or without, I used secure213.inmotionhosting.com as the port SMTP Port: 465 , but nothing worked.
I want to use the SMTP method, and use the ssl secure port, i have ssl certificate installed already on the site.

Can you please help me to sort out this issue, my open cart version is 2.3.0.2
looking forward to your help!
Thanks
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Answered

Selecting ENGLAND as a Geozone as opposed to UK

InMotionFans 3 years ago in Ecommerce / Opencart 0
I work in Opencart. Aramex have given me shipping rates that apply to ENGLAND (not including Scotland and Wales). Selecting UK and then adding all the Zones won't work. Any way I can work around this?
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Answered

How to reset OPENCART admin password, besides editing the user table?

InMotionFans 3 years ago in Ecommerce / Opencart 0
I tried the tips given here, editing the user table and putting the hash that equals password, and it did not work. I also tried to leave the password field blank and it did not work either.
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Answered

OpenCart 2 only shows 5 categories in Products link tab

InMotionFans 3 years ago in Ecommerce / Opencart 0
I'm not able to access some of my categories when editing a product. I read that the Category dropdown on the Links tab when editing a product only shows the first 5 categories. Further searching on this issue resulted in a suggestion to type the first few letters of your category name and it will appear. However, that doesn't seem to be working for me.

When I try to get to one of my categories that doesn't display in the list, the farthest I get is the main/parent category. I don't see the subcategory that I need to choose.

In my 'Jewelry' category, I have a subcategories of 'Lego' and 'Art Deco', but when I start to type in 'jewelry', nothing shows up except 'jewelry'. What do I need to do in order to be able to choose 'Jewelry > Lego'?
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Answered

I can't get into my new install of Opencart

Annvin 3 years ago in Ecommerce / Opencart 0
Have loaded with Softaculous Opencart 2.0. When I try to access the admin panel I get to enter my user and password. Then it brings up error 404 file not found. The login admin page does not look correct either. like a list instead of a login box. I have uninstalled Opencart and reinstalled. Have deleted my default page of Under Construction page. When I type my domain in now Inmotion Hosting page is there. When I type domain/admin I get to put in user and password. Then as stated above error 404
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Answered

linking back to main domain from opencart

InMotionFans 3 years ago in Ecommerce / Opencart 0
I have created my own site that I will be loading to my main domain. I have created a subdomain for my ecommerce. I have not yet installed opencart but I have bought my ssl certificate for the subdomain.
I need to know how well it can go back and forth between the sites, specifically, can I link back to my main domain so a customer can go back and forth?