New Support and sales chat engine.
Guys
You have introduced a new chat engine with AI and it's messy and confusing, with the net result that no one is actually picking up the tickets or chats. I cannot address my concern to any relevant dept.
I am concerned that if I have any urgent issues they will not be addressed in a reasonable timeframe. The old version was far more responsive.
Regards.
We hear you, and we will be direct: the timing of this rollout was not good, and we are sorry it landed while active cPanel security patches are underway. Those two things happening at the same time created real friction for customers who needed fast answers. That is a fair criticism and we own it.
We are not satisfied when a customer cannot get to the right person, especially during an active maintenance window. That said, we are glad we were able to connect you with our support team and confirm your issue is resolved. If anything else comes up, we are here.