Locked Out of AMP console, unable to reset PW, blocked from live chat unless I can sign in (stupid IMH process)

Today for reason(s) we are still researching I was unable to log into my AMP console.  I tried a PW reset but I am not getting a PW reset link.  I have access to what I believe might be the PW recovery email but no link?  Usual safeguards are enable (strong PW, 2FA). I learned today you cannot contact IMH live chat unless you can auth into your AMP. WOW how stupid, what happens if you can't.  A truly silly management process.  And since there have been news reports of C Panel vulnerabilities it is truly unprofessional during an active update to not have comms with IMH and then get locked out. What would Todd say about this? Or does he even care so long as it's not a financial or reputation hit? Awaiting that answer.  Email to support@, customerservice@, and feedback@ and all I received was a auto reply that said to sign in for chat.  Assistance from a responsible teammate of IMH would be appreciated.