Spam Experts Gone

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Anyone realize that InMotion has terminated Spam Experts with any kind of notice??

I have use SE for quite a while to find out that IM has killed that function. I have several hours of invested time to block spam senders, have logs to know what has come into my email or not.

IM has not even installed a replacement for SE. This is very poor management and a huge hit. I do not even have the functionality to see what my daily blocking of what should be allowed.

IM, how are you going to fix this? 

I now have to invest an untold number of hours to fix an issue that was never communicated out. With some warning, I at least could have downloaded all the whitelist / blacklist rules and addresses.

Not even having a plan to back fill the SE tool, very, very sad. I expect more from the group to see this failure.

Makes me want to look at other sources and hosts.

I hope someone from the Admin level of IM reads this post. 

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Derrell W Developer Relations Manager
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Hello Mike,

We appreciate this feedback, and this is a legitimate concern. We'd like a chance to make things right. Our Director of Customer Success has been made aware of this feedback, and we wanted to provide his email ([email protected]) so that you can contact him directly.

Additionally, our new inbound filtering feature via MailChannels is rolling out shortly. It should improve your email experience or at least give you the same features you had with Spam Experts. 

We appreciate your continued support and hope you enjoy these updates. If you have any questions, feel free to reach out!

Avatar
Derrell W Developer Relations Manager
  • Answer
  • Answered

Hello Mike,

We appreciate this feedback, and this is a legitimate concern. We'd like a chance to make things right. Our Director of Customer Success has been made aware of this feedback, and we wanted to provide his email ([email protected]) so that you can contact him directly.

Additionally, our new inbound filtering feature via MailChannels is rolling out shortly. It should improve your email experience or at least give you the same features you had with Spam Experts. 

We appreciate your continued support and hope you enjoy these updates. If you have any questions, feel free to reach out!