Email issue

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tsbrazile7
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I have a client that was having trouble forwarding emails. If there was an attachment, specifically a picture embedded in the email, it would not forward. I switched the settings to send the forwarded emails as an attachment and it solved the issue. However, I made the same change to another client and now all of their forwarded messages are rejected because it's forwarding the emails as an eml file. These are rejected as potentially harmful files. Any ideas how to fix the forwarding emails with embedded pictures without having to send them as an eml attachment?

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IMH Support Agent 2
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Hello Tsbrazile7,


Thanks for your question about the issue of forwarding emails with pictures embedded. The ability to forward emails with embedded images is probably a limit of the email client that you're using.  If you want to be able to forward emails with embedded images, you would be advised to use a different mail client like Gmail, Apple Mail, or Outlook 365. Each of these programs is able to send or receive emails with the images in the body of the message.  If you're unable to do that, I would recommend compressing the image using a specific format like JPG or GIF.  Next, you would select the newly compressed image and then have images sent as files.  The files that are sent as attachments should be graphic files, not EML files.

If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.