Unable to Receive email, sending works

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Dear sir our mail is going but not receive during mail receive time error message are coming address not found

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IMH Support Agent 2
  • Answered

Hello Salman Ahmad,

Apologies for the problem with receiving your email.  Typically, this kind of problem is related to the domain being used with the email.  I checked your myskinkw.com domain and it is still pointing to "bluehost."  

I also double-checked your account, and the domain transfer was successful, but this does not change the nameservers.  They typically leave this to prior settings to allow for website operation to an old host.  People who transfer domain registration may often require old websites to still work for a little bit before changing to a new host.  

You can easily change your domain nameservers to use our servers by going through this tutorial:  How to Change Your Nameservers in AMP. Bear in mind that changing DNS (such as your nameservers) may require up to 24 hours before the change takes effect. Though it may often be a few hours.  This is not something that we can control.  

Existing emails will typically be bounced back to the sender or re-tried depending on the sending email server. Bounced emails will give the sender a message saying that it could not be delivered.  

If you have any further questions or concerns, please let us know!

Kindest Regards,
Arnel C.