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Can't log into cpanel since I changed my primary domain name. cpanel still tries to go to the previous domain that no longer exists

Mark Kintzel 3 months ago in Technical Support / cPanel updated by Alyssa K 3 months ago 1

On the Account Management Page, I used the "change primary domain" button to change my primary domain name.  The change seemed to go very well; however, ever since then I haven't been able to log into cpanel.  It tries to go to the old domain name (which doesn't exist) and so can't get logged in.  I will be starting over completely if there is a simple way to just restart.

Answer

Answer
Answered

Hello Mark, 

Thank you for your question regarding primary domain changes. It is possible that your browser has the old URL cached. I recommend clearing your cache via the following instructions:

https://www.inmotionhosting.com/support/website/how-to-clear-browser-cache-for-major-browsers/

Once the cache has been cleared, please try to login again. If that still doesn't work, I recommend contacting our Technical Support team for direct assistance:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards,

Alyssa K. 

Answer
Answered

Hello Mark, 

Thank you for your question regarding primary domain changes. It is possible that your browser has the old URL cached. I recommend clearing your cache via the following instructions:

https://www.inmotionhosting.com/support/website/how-to-clear-browser-cache-for-major-browsers/

Once the cache has been cleared, please try to login again. If that still doesn't work, I recommend contacting our Technical Support team for direct assistance:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards,

Alyssa K.