Hi my website is down, when will it be operational again?
I have been having a number of problems with my original website, so I just uploaded a bootstrap html5 website into my public_html directory and removed all of the other files that were associated with the previous website which I think was written in Joomla, however the site still will not load.
I can't find anything in CPanel to flush caches, etc. so I emptied the cache folder. I also added a new .htaccess file to the public directory and nothing. What else do I need to do.
Hi. I have my domain registered on inmotion hosting.
It seems to be a problem with the dns, please your help ASAP, thanks.
All email and websites that I hosts with Inmotion are down right now. Any idea when this will be resolved? I have been a happy in motion customer for years and this is the first time that I have seen this happen.
Hello and sorry for your issue. I see no reported issues on status.inmotionhosting.com.
Please try the following:
Clear your browser cache
Redo your email setup process if needed
If you're still having issues, please contact our 24/7 Live Support directly.
My website went down on Friday, lnmotion hosting support advised that the servers were undergoing unplanned maintenance. Yesterday they said that it is a Prestashop php issue - Cannot load Zend Guard Loader - extension already loaded. I have no programming knowledge but I tried changing all of the php versions available. 5.3 gives me a white screen. The other versions 5.4 up to 7.3 all give me the 500 server error. I have no idea what to do now, my business relies on my prestashop.
Thank you for your question tagrey!
Sorry for the trouble with the site not loading for you. We are able to get to your site with no problem. You may have a network problem between you and our server. We will need a Ping and Traceroute to determine where the connection loss is. Please follow the instructions in the following article.
Why is my server slow / how do I run a ping and tracert test?
When you run those tests, please use the ticket portal in AMP to submit a ticket. That will go directly to our support staff. Our Tier 2 support will need to look at the results to determine what happened. Sorry for the inconvenience and hope we can get this resolved ASAP.