Why has my website been down all day?

  • updated
  • Answered

Why has my website been down all day?

Arnel C
  • Answered

Hello Alanjr1,

Sorry that your site has been down all day.  After further investigation it appears that your website was on ecbiz262.  This is a summation of the issue and message from InMotion in regards to the issue:

InMotion Hosting is committed to providing our customers with transparency. As part of maintaining this trust and commitment to you, we are informing you of a recent data loss event that affected your hosting account.

What happened?

At approximately 12:00 PM EST on 02/24/2020, your server, ecbiz262, suffered a failure, which resulted in an extended outage. We immediately began our internal fail-over procedure to another server. For those who subscribed to Backup Manager or provided local backups, service was restored within a few hours.

What if I did not have a backup?

If you did not subscribe to the Backup Manager or have your own local backup, then you may experience backup loss.

Currently, the process of attempting to recover some or all data from the affected server is still ongoing. The large blocks of data require significant migration time due to their size. However, we cannot guarantee the data integrity of the restoration from the previous server.

We apologize for this inconvenience and are committed to resolving this issue as soon as possible.

For more information:

Any additional information will be shared in future communications including the server status at https://status.inmotionhosting.com/.

Apologies again if you were affected by this issue.  If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.