Shared server down again for over 24 hours, so no email and all web sites down (3rd time in the past 9 months). Emails not getting returned, are they being saved to be delivered when the server eventually gets back online or are they lost in space?
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Satisfaction mark by CompanyStuff 3 years ago
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Hi, CompanyStuff! Sorry to hear that you're still having trouble. I checked our internal server records and did not find any shared servers matching the problem you describe over such a long time period, so I'd like to try approaching it from a different angle. Are you familiar with test websites that visit a site from a variety of different locations in the world, to see where a site is and is not accessible? I use Shot Sherpa, myself but anything along those lines should do the trick.
Anyway, please use one of those sites to check the site that is down. If it appears to be up and accessible from everywhere except your home/office, it sounds like you're dealing with an accidental block by our security system. This may not be the case, but it seems likely based on the situation you are describing. Hope that helps!