Can't retrieve user name or password from support center

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  • Answered

When attempting to retrieve a forgotten username or password for support center, the support center redirects to the following page:

This page has an error in it and fails in three different browsers (Chrome, Firefox, and Explorer). The message is:

"The website cannot display the page

HTTP 500

Most likely causes:

•The website is under maintenance.

•The website has a programming error.

More information

This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying."

As a result, I am unable to log in to support center.


Thank you for contacting us about the error in Support Center. I have confirmed the error and have notified the proper persons to fix it. In the meantime, I have set a temporary password for you and sent that information to your email address on file. I tested it and was able to login, so you can do so and then change your password. Apologies for the error, we will get that fixed asap.

Kindest Regards,
Scott M