Long wait for my account, need to activate it

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I paid for 3 months worth of hosting on Jul 2nd. It is now Jul 16th and I have not received an email with my account details. That's ~16% of the hosting time I paid for.

Hello Soarnsky, I apologize for the delay, I see that we initially tried to reach out to you on July 2nd to confirm your account but you were unavailable at that time. Whenever you are available to confirm your account with us, please give us a call at 888-321-4678 and select the Confirmations department. Or feel free to use the Support Chat link at the top-right of our website. Sorry again for any confusion, it just looks like we need to confirm your account before it is fully created. - Jacob