Email delivery failure - possible auto-responder issue

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  • Answered
We have email auto-responders setup on an account. Emails sent to that account get the following bounce back. How can we solve?

(I have changed the domain name)

From: Mail Delivery System [mailto:[email protected]]
Sent: 24 January 2014 03:12
To: [email protected]
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/usr/local/cpanel/bin/autorespond [email protected]
/home/purepr7/.autorespond
generated by [email protected]

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/cpanel/bin/autorespond
[email protected] /home/purepr7/.autorespond
generated by [email protected] ------

[2014-01-23 19:12:11 -0800] warn [Cpanel::SafeDir::MK] mkdir
/home/purepr7/.cpanel/mailloopprotect/[email protected] failed:
File exists at /usr/local/cpanel/Cpanel/SafeDir/MK.pm line 169

Cpanel::SafeDir::MK::safemkdir('/home/purepr7/.cpanel/mailloopprotect/dspenc
[email protected]', 0700) called at
/usr/local/cpanel/Cpanel/MailLoopProtect.pm line 48

Cpanel::MailLoopProtect::create_delivery_event('[email protected]'
, '[email protected]', 6, 28800) called at bin/autorespond line
140
[2014-01-23 19:12:11 -0800] warn [autorespond] Could not create dir
"/home/purepr7/.cpanel/mailloopprotect/[email protected]" at
/usr/local/cpanel/Cpanel/MailLoopProtect.pm line 50

Cpanel::MailLoopProtect::create_delivery_event('[email protected]'
, '[email protected]', 6, 28800) called at bin/autorespond line
140
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JeffMa
It looks like you had some permissions issues within your account. I have corrected your permissions within your account and it has resolved your issues. In the future, you may also use our bounceback parser tool to analyze any bounceback messages, as well as open a ticket directly with our technical support team directly from within the tool.